What do you think ?
Not famalier with the platform and the service they provide. They must have a dashboard and do you see your balance/money on the dashboard?
Isn't it normally a unique address that must be dedicated
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
They use BitGo cold wallet
![Tongue](https://bitcointalk.org/Smileys/default/tongue.gif)
So I understand that the wallet account is hot
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
.
In an exchange or any kind of service there will be unique address for you so that they can track your transections.