[SOLVED] DuckDice.io - pending withdrawal - requesting KYC

[CovidPatientZero]

What happened:
I have made a deposit of about 10 XMR (multiple deposits and won some award as moneybag).

I have played for over 2 hours and after 34,293 bets placed and multiple awards (Luck is my superpower) I have wagered over 17 XMR and ended up with a profit of about 1.5 XMR.

When I requested the withdrawal, I got message:"Your withdrawal of -11.59167233 XMR accepted but require security check. Processing may take up to a few days."

I have contacted their support and I have just received KYC request from some "Sum&Substance Team".

According to their live support "miki" it looks to them like I was mixing coins. I was mixing MONERO through their casino!

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=917361

Reference Link:
https://bitcointalk.org/index.php?topic=1676313.3120

Amount Scammed: 11.5 XMR/$5500+ USD


EDIT May 09, 2021

My withdrawal was processed today and I have received this from DuckDice:

All your explanations were forwarded to the compliance department and apparently some aspects you’ve explained were overlooked. The compliance program has been reviewed and it is indeed correct that in your case KYC is not required.

Looks like my withdrawal was automatically blocked by their system because it looked like coinmixing and while they were manually reviewing they missed some parts, mainly which crypto I have used and how pointless it would be to mix Monero through dice site. But it ended well, so while I believe that their system needs some improvements, I can't say that DuckDice is scam.

[CovidPatientZero]

I can still deposit. I can even cancel pending withdrawal and play until I lose. Just for withdrawals they need my documents and selfie. But for what? I was mixing Monero though their dice? Do they even know how Monero works?

[janggernaut]

Have you submitted your KYC by any chance? And how about your 11 XMR, are these still on your account? Many time this problem i've heard, it mostly ended with the user lose their money because they are impatient and can't withdraw it

[CovidPatientZero]

Have you submitted your KYC by any chance? And how about your 11 XMR, are these still on your account? Many time this problem i've heard, it mostly ended with the user lose their money because they are impatient and can't withdraw it

XMR is pending withdrawal which I can cancel and play, but I will not cancel it for sure.

Yes, funny thing is that I can play. I'm sure that if I lost hundreds of thousands they wouldn't stopped deposits until I complete KYC.  

No, I haven't sent KYC documents. They refuse to explain why are they asking them. What am I going to prove them with documents?
They think that I was coin mixing, but why would I "mix" Monero? They lie or they have no clue how Monero works. Who is mixing Monero through dice and what would be the point of that?

Nobody likes KYC, not even on "reputable exchangers", but I should send it to dice site with unknown owner with worst and cheapest license available (Curacao).

[Mahdirakib]

No, I haven't sent KYC documents. They refuse to explain why are they asking them. What am I going to prove them with documents?
They think that I was coin mixing, but why would I "mix" Monero? They lie or they have no clue how Monero works. Who is mixing Monero through dice and what would be the point of that?
~

They have held your withdrawal as a suspicious activity of mixing Monero. Does it make any sense there!! Monero network is fully secured and it is well known as untraceable crypto. Monero doesn't need any mixer. It would be better if you can provide the proof/screenshot of your deposits, withdrawal request and your conversation with support in your post.

If they have asked the KYC documents for any other reason then you have to go through the process to receive your withdrawal. It is written in their Terms

5.1 DuckDice reserves the right, at any time, to ask for any KYC/AML documentation it deems necessary to determine the identity and location of a User. DuckDice reserves the right to restrict service and payment until identity is sufficiently determined.

[janggernaut]

Have you submitted your KYC by any chance? And how about your 11 XMR, are these still on your account? Many time this problem i've heard, it mostly ended with the user lose their money because they are impatient and can't withdraw it

XMR is pending withdrawal which I can cancel and play, but I will not cancel it for sure.

Yes, funny thing is that I can play. I'm sure that if I lost hundreds of thousands they wouldn't stopped deposits until I complete KYC.  

No, I haven't sent KYC documents. They refuse to explain why are they asking them. What am I going to prove them with documents?
They think that I was coin mixing, but why would I "mix" Monero? They lie or they have no clue how Monero works. Who is mixing Monero through dice and what would be the point of that?

Nobody likes KYC, not even on "reputable exchangers", but I should send it to dice site with unknown owner with worst and cheapest license available (Curacao).

Nobody likes KYC indeed, but it's stated on any sites rules of they can ask us anytime they want to prevent AML. Personally i will not hestitate to give my KYC details to reputable exchange, such as Binance. But we are talking huge money on here, $5,500, there is no guarantee too after you have sent your KYC to them. But how if that's only way to withdraw your moneyf from duckdice?

[Kirito89]

Have you submitted your KYC by any chance? And how about your 11 XMR, are these still on your account? Many time this problem i've heard, it mostly ended with the user lose their money because they are impatient and can't withdraw it

The money is still on his account.
I'm a mod on duckdice ,  and would just like to say that for the past 1 year I've been a mod  ( and 3 years a player )   there have only been 3-4 cases where a player had to go through KYC  ( and for good reason ) .     Players have withdrawn hundreds of thousands of $  in a single transaction without having to go through KYC.  

We've even had a 10 btc faucet withdrawal a few months back without issues.


So a 11 Xmr withdrawal is not really anything big ,   regardless of Xmr's privacy settings ,  the KYC procedure required for this user was for valid reasons.

[CovidPatientZero]

The money is still on his account.
I'm a mod on duckdice ,  and would just like to say that for the past 1 year I've been a mod  ( and 3 years a player )   there have only been 3-4 cases where a player had to go through KYC  ( and for good reason ) .     Players have withdrawn hundreds of thousands of $  in a single transaction without having to go through KYC.  

We've even had a 10 btc faucet withdrawal a few months back without issues.


So a 11 Xmr withdrawal is not really anything big ,   regardless of Xmr's privacy settings ,  the KYC procedure required for this user was for valid reasons.

Why don't you share what are "good reasons" and "valid reason".

I have signed up, deposited, played, requested withdrawal. What wrong " reason" I did to have to go though KYC?

[CovidPatientZero]

I have updated my first post.

This was solved without KYC as it should have been and they admitted that "some aspects were overlooked" so everything is OK now.