Stake is giving away $100k every week by awarding 20 users with $5000 each. You get 1 ticket for every $1000 wagered on the site.
I saw the promo didn't show up last night (26/06 Night Europe time), and I contacted their support to ask if everything is okay:
I then placed several bets on Italy-Austria when I was told it's all okay for instance:
I was taking this large risk in order to "buy" a ticket for the $100k raffle, i.e. I exchanged a risk of $400+ in order to participate in the raffle.
I wagered $400+ 4 times so it should count towards 1 ticket + over $600 towards a 2nd ticket - but today I saw I have 0 tickets.
They told me
Due to maintenance, the timer was delayed by the system and started 1:59 AM 6/27/2021. All of your bets were before that time period and therefore not eligible for the raffle ticket.As well as
Unfortunately, there is nothing we can do about it. We are unable to provide raffle tickets manualy.I told them they can at least offer some compensation, but they refused to offer any.
Whilst I understand they had a techncial fault aka "maintenance" or what's not -
they told me the promotion is still ongoing - which now seems to be
NOT TRUE.
I'd like Stake to take responsibility for this error and don't throw their customers off like this!
