What happened::
Pivotcoinhub is a fake cryptocurency funds recovery sites who offers payback to scammed victims and end up scamming them, too bad some people still don't know how crypto transactions works, its forever impossible to revise it, if you lose your coin you lose it forever
I share your sentiment some people look at Cryptocurrency the way they look at traditional payment processors where you can recover your lost fund, what's their level of knowledge on Cryptocurrency that they think of vulnerabilities or exploit that they can get their coins back.
Little knowledge on how Cryptocurrency works when trading is very dangerous, it's a pity that people have to get scammed to learn the facts about Bitcoin, there's a saying experience is the best teacher as much as possible do not apply it here in Cryptocurrency you will lose a lot of money.