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Author Topic: Frustration with third party KYC services in crypto platforms  (Read 249 times)
shield132
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September 15, 2021, 10:56:15 AM
 #21

Some websites are using AI at first for KYC verification. Seems a lot of websites just have bad AI that can't understand a single thing on images. My friend wanted KYC verification in one casino and despite the fact that everything was clear on image, he was unable to verify. At first AI was telling that there was light issue on his face, then it couldn't read the text on passport. He had Huawei P8 and this phone doesn't really take bad images, you can check it yourself.
Finally, he had to go in their local office and give his card to operator and then he was verified in a second. He didn't have a verification problem on Binance, he was verified in 1-2 minutes and in this case again, the photo was taken under the same conditions.

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September 15, 2021, 12:00:50 PM
 #22

It's a waste to not use an exchange if OP has already handed out their KYC info to them (unless there are other alarming reasons to stay away). Best to exhaust every option there is first, otherwise they'd be increasing their risk to identity theft and data misuse by jumping from one exchange to another every time it gets 'hard to pass'.
If OP already sends the document or fills the KYC, OP should finish it by contacting customer services and asking if his verification process is hard to complete. But I do not mind leaving the site if I have hard verification on them as many others will give easiness to their new members because they need members to run their business.

Well, I don't think users like OP would have to undergo frustrations in repeatedly submitting KYC documents, and fail every time, if they have the option to just do away with it. This is time-consuming, irritating, annoying, and so on. Nobody would really get into this inconvenience if they have the choice.

Most often, there must be reasons why some are compelled to comply with this hassle. Perhaps their funds or accounts are locked pending KYC approval. Perhaps they are trying to increase their deposit or withdrawal limits. Or perhaps they need to trade with fiat. I mean, there must be reasons why OP and others cannot simply leave the exchange.
I do not think the exchange can do away with it because once we send the data, that will be recorded on their servers. Unless we skip the process and decide to leave the site without completing the verification, they can not have our full data.

I have experienced my account getting locked by the exchange but after I communicated with their supports system, they realized that I am the owner of my account so they opened the lock and allowed me to continues using their services.

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NeuroticFish
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September 15, 2021, 12:34:01 PM
 #23

Some websites are using AI at first for KYC verification. Seems a lot of websites just have bad AI that can't understand a single thing on images. My friend wanted KYC verification in one casino and despite the fact that everything was clear on image, he was unable to verify. At first AI was telling that there was light issue on his face, then it couldn't read the text on passport. He had Huawei P8 and this phone doesn't really take bad images, you can check it yourself.
Finally, he had to go in their local office and give his card to operator and then he was verified in a second. He didn't have a verification problem on Binance, he was verified in 1-2 minutes and in this case again, the photo was taken under the same conditions.

I had - some years ago - a similar issue. I contacted the support and I was told that the automated tool was believing that the ZIP code of the street from my address is different (+1) than the actual/real one. I had to put the other zip code in the address I've submitted (edit address) and then the papers were accepted.
The reasons are various. The tools are far from perfect. So the proper solution usually is to ask the support for help, instead of guessing.

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September 15, 2021, 11:06:45 PM
 #24

Mind telling us what platform you're trying to submit KYC with? I've always had the opposite experience. Most of the time, I could never submit a raw photo that I took with my smartphone due to the resolution(and file size) being too high, and I had to manually resize the photo to decrease the file size.

Tip: try taking photos with better lighting. probably shadows and bad lighting is messing with the legibility.
Months ago I had some difficult to complete the verification with Celsius, but after some attempts managed to do it. More recently, on the day I created this thread, tried few times at Gemini Exchange and gave up. So far I haven't tried again.

And on this same day, someone I referred to Nexo didn't manage to fully verify his account, although he tried with different pictures and documents. In contact with the support they told him to wait their manual check, but so far no updates.

About Nexo I was surprised, because when I did my verification months ago it was simple and easy, probably the easiest one I have ever made among all sites. Now I ask myself if this difficult has something to do with their 10$ promotion for new referred users that is valid for limited time. Huh

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September 17, 2021, 12:03:00 AM
 #25

Yeah exactly.

I wouldn't mind giving some KYC to big companies if they can streamline the process. But the fact of the matter is 9/10 when I submit a KYC doc, crypto or otherwise, it gets rejected and I need to provide even more info.

Not sure what is happening. But I do understand that they have to fulfil regulatory requirements.

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