Interactive Voice Response (IVR) is a technology that enables callers to provide spoken phrases or use the keypad to receive various pieces of information and guidance on menus. The IVR systems are a great resource to the Bitcoin businesses, because they help to automate functions of customer service and provide better efficiency.
Here are some of the ways that IVR systems can be used by Bitcoin businesses:Here are some of the ways that IVR systems can be used by Bitcoin businesses:
Provide customer support: IVR (Interactive Voice Response) systems may be used to answer common questions, e.g., "How do I purchase Bitcoin?" or "What is the status of my transaction?" This in turns allows to redirect calls to ones with more complex problems and speed up the process of satisfying customer's queries.
Route calls: With IVR systems, your call can be transferred to the relevant section or agent through routing feature. This can assist in cross-selling the product or service and avoid customers’ dissatisfaction with facing a problem for which there is no response.
Collect information: IVR systems are instrumental in the process of collecting client data, such as account numbers or telephone number that they are calling from. This may lead to the creation of value-added services derived from this knowledge that can be tailored to each customer as well as improvement of customer service effectiveness.
Here are some things to consider when implementing an IVR system for your Bitcoin business:Here are some things to consider when implementing an IVR system for your Bitcoin business:
Keep it simple: The IVR menu should be straightforward and comprehensible. Do not give busy users many options or complex instructions to follow.
Offer a live agent option: In addition to an
IVR service in action, a telephone service agent is the other avenue of assistance available to a customer.
Use clear and concise language: The IVR instructions provided should adhere to simple language that is clear and concise.
Test your system: Before implementing the IVR system, perform thorough testing so that you can verify that it functions properly.
I would like to involve other Bitcoin forum participants that have any experience with IVR systems. Have you experienced the role of IVR in your business to be positive enough? How do advise someone running an IVR system?
