The coin is seen as tainted coin by the exchange, the reason for more information they are demanding from you.
CEX.io is a centralized exchange, even Binance is a centralized exchange. Centralized exchanges have the full control, not you. They can freeze your coins or freeze the account you have with them.
You can create a thread about your offer on
currency exchange on this forum to know if there are citizens in your country that exchange coins like bitcoin. Make use of
escrow or a reputed member.
You can make use of decentralized exchange like
https://bisq.network or
https://hodlhodl.comThank you.In fact now that I saw your signature and clicked on the link I see there people do exchange Bitcoin to Skrill for example which can then withdraw money to my credit card so most probably I am going to use your platform as I think some friend told me before about it.I will also have a look at the links you provided to me.
I will leave this thread open as I have an ongoing conversation with CEX.io and if they decide to freeze my account so be it,there are tons of other ways.