Resolved

[yahoo62278]

More editing, looks like I am going to switch my feedback to negative.  
Everoyone should avoid using this casinos.

Not really good it looks like there's manipulation going on to take down the pieces of evidence, Owl. games should give us more information they can ask for this information on SandboxCasino, Owl.games should be transparent if they want to still have a good reputation here in Bitcointalk if they discard the forum because according to them their recent campaign did not meet their expectation, let see if the flag and red tag will not reflect on their reputation in the gambling community.

Sandboxcasino.io sure has been busy scrubbing their entire website to remove any reference to being owned by “Cyber Galaxy B.V.” which happens to be the same company that owns Owl.Games.

Sandboxcasino- you guys missed a reference in your terms of service. I’m confident you’ll correct this soon so you can continue scamming new customers.

 

Please avoid double posting. I seen you make this exact post in the sandbox thread, all you're gonna end up doing is getting yourself banned for not following forum protocol. This topic has been read 350 times roughly, people are reading man. It's just a matter of putting the facts together and making a decision on whether we belive you or the casino. I'd say most are leaning towards you, but don't make yourself look bad in the meantime.

I'm tagging sandbox for now and would like to hear more opinions from the community about owl games. Not trying to harm their rep at this point.

[yahoo62278]

Please avoid double posting. I seen you make this exact post in the sandbox thread, all you're gonna end up doing is getting yourself banned for not following forum protocol. This topic has been read 350 times roughly, people are reading man. It's just a matter of putting the facts together and making a decision on whether we belive you or the casino. I'd say most are leaning towards you, but don't make yourself look bad in the meantime.

I'm tagging sandbox for now and would like to hear more opinions from the community about owl games. Not trying to harm their rep at this point.

@yahoo62278 I understand your point. I’m just beside myself that I’ve been screwed out of not only my $4,700 deposit into Sandboxcasino, but also my massive $127,000 win. I never though I would get screwed so hard by an online casino. I haven’t been able to get a full night’s sleep or concentrate on anything since sandboxcasino confiscated my winnings and closed my account.

 Sandboxcasino has been completely silent since July 19th. They even stop responding to the  casino.guru complaint.  I know they’re actively monitoring these forums because they’re scrubbing their website of company ownership information. I surmise that “Cyber Galaxy B.V.” is working double-time to distance sandboxcasino from owl.games. After all, owlGames has their own crypto coin and they have a lot more to lose with their reputation.  I feel like I have zero options other than to expose both of these casinos for defrauding me out of my legitimate win.

I get it, I'd be furious myself. All i'm saying is you still have to abide by forum rules. Anger and frustration are not your friends right now.

[shasan]

You have told that they said using vpn is okay. In this case would you like to share the link/screenshot of that where they have said okay regarding using vpn. If they said it is okay then there is no reason to lock your fund and if still they lock then they are nothing but a scammer.

[Yogee]

You have told that they said using vpn is okay. In this case would you like to share the link/screenshot of that where they have said okay regarding using vpn.

It's actually there if you bothered to read the whole post,

Link to Bitcointalk forum where Sandboxcasino says VPN is permitted: https://i.postimg.cc/2SsKjrGY/7-E8-A3053-D4-B1-48-AE-8851-25-B94-E03-AE23.jpg
Link to Bitcointalk forum where Sandboxcasino DELETED VPN post on July 11, 2022:
https://i.postimg.cc/fyRHqLzc/3465-F7-B6-6-BAB-4-DD6-9-F19-120-D965-FD9-F4.jpg

Go back to the first page if you want the archive link. It's posted by dkbit.

If they said it is okay then there is no reason to lock your fund and if still they lock then they are nothing but a scammer.

They still came up with all sorts of excuse about the VPN.
- Before: They said the post was old and that sammy should have read the terms.
- Now: They said they only allowed VPN usage for the promo.

[owlgames]

The reason we did not post frequently here is we think the claim should be filed to SandBOX but not owl.games. We have been posting in OwlGames ANN thread regarding the case but we think it might be essential now to sync it here.


1. Relationship with SandBox ANN

Originally posted here:

https://bitcointalk.org/index.php?topic=5378280.msg60758150#msg60758150

We have seen several discussion on owl.games' relationship with sandboxcasino. As we posted early, sandboxcasino is fully operated on its own, with its own bankroll. We (owl.games) only provided the software.

Owl.games is the signature casino from OwlDAO, and OwlDAO is currently the biggest Web 3.0 iGaming Solution Provider, we actually provide service to more than 20 casinos partners.

In the very beginning, licensing was included in our casino service package and we provided license service to sandbox casino. It's common in the industry to offer license service, big iGaming Solution Providers such as softgaming provide it as well.

As we develop, we ceased to provide licensing service. SandboxCasino has been the ONLY 1 casino that operates on its own and shared our license.

Since Sammy1's intentionally related owl.games with sandboxcasino, we do not want to get us into similar issues in the future.

We have notified Sandbox Team that we will terminate the license service and they agreed.

Regarding the license removal:

NO, we do not want to get into this mess. We have been pushing SandBOX for Sammy actually all along and they had acted on our request but we deem their previous action incompetence to fix the issue.

And since SandBOX is the only early client that has subleased our license, we confirmed with them that they are OK to operate without a license. Hence as the software provider we removed the license link and references to Cyber Galaxy B.V. in the doc.

Regarding the statement 'All payment with PaySafe are made via Cyber Galaxy B.V'.

Paysafe is a online payment company just like PayPal. This statement just means that if someone deposits via PaySafe it will be sent to Cyber Galaxy B.V. It's only relevant with fiat currency because in real world if you want to integrate a fiat currency payment processor you have to provide license to them.

OwlGames only provide 100% crypto currency iGaming solutions so we deem this clause irrelevant so it has been there forever. This does not mean that all your crypto payment will go to Cyber Galaxy B.V. but only means if we ever provide PaySafe (https://www.paysafe.com/), the account recipient will be Cyber Galaxy B.V. because it's legally required to be that.  


2. Sammy Case Progress

We have stepped in to push SandBOX for Sammy's case. We did not want to interfere with our sublessee's business but as Sammy kept intentionally posting false claims on us we felt that we must at least act as a coordinator to fix the case.

We have unblocked Sammy's account On Aug 16th, 2022 and sent him a KYC request, log shows that he did logged in and took a peek into the KYC system and did not submit anything. Sammy should fill the KYC within 2 weeks so we can help push SandBOX for his case.

Conversation can be found here: https://bitcointalk.org/index.php?topic=5378280.msg60763636#msg60763636


3. Payment sent to Sammy


We have finally confirmed with SandBOX that they admitted they sent Sammy 5300 USDt and another 5300 USDt together. SandBox has not paid Sammy since Jun 14th, 2022.


4. OwlGames Standing on SandBox Partnership


OwlGames has spent more than $500k on our buy-back and staking rewards of the $OWL token to help build our eco system. We do not want our reputation to be hurt like that. We have already informed SandBOX, in addition to the license removal we want to cancel the partnership. We are in discussion of a proper exit route for SandBOX.

For buyback history of $OWL token please refer to https://owldao.io/stats








We do urge that Sammy stop spamming on false claims regarding owl.games while we have already stepped out for him. The spamming and attacking also forms violation towards bicointalk rules. We have demanded mutual respect but it seems to be ignored once and again.  We would see Sammy in court if Sammy continues with his spamming and attacking on owl.games brand. (per conversation here: https://bitcointalk.org/index.php?topic=5378280.msg60761500#msg60761500)

If Sammy does not need any coordination of owl.games, he should not spam on owl.games anymore. Instead, he should directly file a complaint with the licensor regarding SandBox. Tho the claim should NOT be filed against owl.games, in this circumstance, we welcome him to file a complaint on us too.

Also this will be our last reply here in this thread. We think we have done our best to answer every question raised.

[Pmalek]

You have told that they said using vpn is okay. In this case would you like to share the link/screenshot of that where they have said okay regarding using vpn. If they said it is okay then there is no reason to lock your fund and if still they lock then they are nothing but a scammer.

After having read a few TOS agreements recently, I can tall you the following thing. If a TOS agreement says one thing, but the site's representative says the opposite, the rules in the TOS prevail. We might not like it, it might be morally wrong and even scammy, but the TOS is what you agreed to and not someone's opinion about it on a forum.

In other words, the SandBoxCasino forum admin can say: sure, use VPN. We don't mind.
But if you do and the casino locks your account, they can sanction you based on the agreement you gave your consent to. Many sites even have clauses in TOS agreements where it says that in case of conflicting information between a TOS and any other public information, the TOS prevails.

[BitcoinGirl.Club]

[....]

What I understand is you (owlgames) are game provider/software provider for SandBoxCasino. Please confirm that I get the idea clear.

In other words, the SandBoxCasino forum admin can say: sure, use VPN. We don't mind.

It's a sales man pitch but it's shady practice. What matter is what they have in TOS. If TOS allows VPN then SammyGambler has a case or SammyGambler needs to explicitly show where the admin said yes for the VPN and then again how would we verify it. It is going to be complected.

[Pmalek]

What I understand is you (owlgames) are game provider/software provider for SandBoxCasino. Please confirm that I get the idea clear.

SandBoxCasino uses Owl.games' casino software, but SandBoxCasino apparently operates on its own and works independently from Owl.games. Their admin has stated they have their own userbase and bankroll among other things.

It's a sales man pitch but it's shady practice.

I agree. It shouldn't happen, and if it did, that's not the way to provide support for your customers. You shouldn't lie to them and provide them with the wrong information that could get them in trouble.

[BitcoinGirl.Club]

SandBoxCasino uses Owl.games' casino software, but SandBoxCasino apparently operates on its own and works independently from Owl.games. Their admin has stated they have their own userbase and bankroll among other things.

In this case there were no need to bring Owl.Games connected to the case. Owl.Games is just a provider like any other providers for the sportsbooks and casinos we have. OP intentionally wanted to drag Owl.Games into his case so that he can blackmail Owl.Games to recover his fund, I do not see any other intention for him other than this.

In scam accusations, we tend to take the side of a accuser easily but some people takes advantages of it. I think we should look at a case from both sides. OP may have a case but that's against SandBoxCasino.io.

[shasan]

What I understand is you (owlgames) are game provider/software provider for SandBoxCasino. Please confirm that I get the idea clear.

Owlgames is the provider of the game  and sandboxcasino is the operator as further as I understood and considering that there is no reason to accuse owlgames. As there is no reason to accuse the provider of a game or software if there happens any scam activity.

[BitcoinGirl.Club]

[...]
Owlgames is the provider of the game  and sandboxcasino is the operator as further as I understood and considering that there is no reason to accuse owlgames. As there is no reason to accuse the provider of a game or software if there happens any scam activity.

OP intentionally linked Owlgames to create the pressure on owlgames, that's what I understand from merit of the topic.
I always have this question though, we always blame a casino or sportsbook but what about the game providers? In the industry it became trend to blame the casino only and we consider the providers are always out of reach.

[cruso]

What I understand is you (owlgames) are game provider/software provider for SandBoxCasino. Please confirm that I get the idea clear.

Owlgames is the provider of the game  and sandboxcasino is the operator as further as I understood and considering that there is no reason to accuse owlgames. As there is no reason to accuse the provider of a game or software if there happens any scam activity.

If you took the time to read through the thread, you'd see that the op provided sufficient proof that linked owl.games to sandboxcasino.io - And you will clearly see that both companies are owned by Cyber Galaxy B.V. That's enough to drag  owl.games into it. If they had nothing to hide they wouldn't have gone through the trouble of deleting evidence that tied all 3 companies together.

[BitcoinGirl.Club]

[...]

If you took the time to read through the thread, you'd see that the op provided sufficient proof that linked owl.games to sandboxcasino.io - And you will clearly see that both companies are owned by Cyber Galaxy B.V. That's enough to drag  owl.games into it. If they had nothing to hide they wouldn't have gone through the trouble of deleting evidence that tied all 3 companies together.

Clearly did not read the continuous conversation where owlgames explained how it was done. owlgames is providing the software and SandboxCasino are operating their own just like the software providers works in the casino business. In casino business there are game providers who develop games, there are sports engine provider who provids data for sports and there are the casino itself who use the API/data and create their own database for customers and betting platform.

[BitcoinGirl.Club]

[...]

The people defending owl.games and sandboxcasino should be ashamed of themselves.

You are getting it wrong. No one is defending Sandboxcasino but some of us really do not see Owlgames has anything to do here. OP is deliberately trying to connect owlgames again and again in the matter. As a result he is losing the merit of his accusation.

[BitcoinGirl.Club]

• The only thing OwlGames claims to have no control of is the actual wallet to pay me!

That's typically how a game provider works. They give the API for the platform and rest are handled by the casino itself.

About above other claims, I would like to ask how are your sure that it was owlgames (I might missed some leads).

I would also ask owlgames how far they can access of a casino who they provide their software. It should be limited only to provide information once a casino ask about a specific bet or bet transaction issue. Have in mind that a provider can also access customers information too including their browsers information, IP and such things.

[BitcoinGirl.Club]

Did you type that with a straight face? Since when do software providers share the same license with their clients?

Mind the words you f**k. Why all these anger for? If you can not create a discussion because you are unsocial then leave the place.
The quoted posts was already defended by owlgames so stop bringing things that are not relevant anymore. Provide any help if you can or just get the hell out of here.

[Fivestar4everMVP]

I have spent hours here reading, from the OP, down to the last comment, I've looked at all the evidence provided by the OP, and I've also read the counter-arguments/accusations from owlgames admin, indeed, I feel for the OP, this to me is not just the highest form of robbery/cheating, but also the highest form of intimidation from sandboxcasino.

On the argument of op getting owl.games involved in this, my comment is -
First, I love owl.games, they are my number one go-to casino each time I earn some extra cash and feel like spending some on gambling, but I am not gonna side them because of this, from all evidence op provided, it is clear that owl.games have some connections with sandboxcasino, though they are trying hard to disassociate themselves from sandbox casino so as not to allow the matter spill over to their side thereby doing damage to their reputation.

With the help of owl.games, OPs sandbox account has been re-activated, and according to him, he has submitted the requested documents for KYC verification, let's hope he gets his winnings and the matter resolved without one party being cheated on.

[yahoo62278]

OwlGames posted they only provide the platform to SandBoxCasino, but their actions have proven otherwise.

OwlGames went into the sandboxcasino website to reenable my account to enter KYC. Despite sandboxcasino remaining silent on paying me, I submitted my KYC since owlGames was controlling the sandboxcasino website.

After no response from either casino for three days, I emailed them and CC’d sandboxcasino. OwlGames lead the email chain where they peppered me with questions about IP addresses about one showing up as USA. I reiterated it was a VPN and that I’m not from the USA, but they wouldn’t accept my response.

They kept on insisting it wasn’t a VPN IP address. It became clear that OwlGames and Sandboxcasino worked in concert to always have an excuse to not pay me. After all, they have been mostly silent for the past 2.5 months, except for the occasional post with a variety of excuses (VPN, coinmixer, associated with banned players, KYC).

I have done nothing wrong. I won fair and square. I also provided them all my personal information for KYC. Sandboxcasino mockingly called me “the Mexican” in their emails after they got my identity documents.

Sadly I saw Sandboxcasino is closing up shop on their website.

I wonder if the excuse of internal infastructure change is gonna be valid enough for owlgames to provide the "new" owner their platform? I also wonder if owlgames has the actual names of the operators of sandboxcasino if they were to be given a subpoena by a court of law so that users who were fucked over by the company could seek justice?

[BitcoinGirl.Club]

I wonder if the excuse of internal infastructure change is gonna be valid enough for owlgames to provide the "new" owner their platform?

In UK when a business does not perform well resulting loss, the management change the name and launch it saying under new management with a different name and it works to remove all past records. In online it's even easier to follow the same LOL

I also wonder if owlgames has the actual names of the operators of sandboxcasino if they were to be given a subpoena by a court of law so that users who were fucked over by the company could seek justice?

If anything owlgames can help to get the money of OP then this is what they can do assuming they have conducted a KYC from sandboxcasino. But for that I guess OP needs papers from legal agencies.