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[btcber]

Thank you for reaching out.
Wanted to learn what is their withdrawal policy - support said its 2h, but my 1st withdrawal took over 12h, 2nd withdrawal over 2 days. Not sure whats causing delays on their end

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

So my username is
6001896928

withdrawal ID is
H174376666400326001896928

Could you check if all is fine there? Its been 4 days now, waiting for my recent request.

[btcber]

Thank you for reaching out.
Wanted to learn what is their withdrawal policy - support said its 2h, but my 1st withdrawal took over 12h, 2nd withdrawal over 2 days. Not sure whats causing delays on their end

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Hello
after days of waiting for a withdrawal - my account was disabled - can you please let me know how should I proceed?

[Bitcoin_Arena]

Hello
after days of waiting for a withdrawal - my account was disabled - can you please let me know how should I proceed?

Sorry for jumping in ignorantly, I would like to understand. What kind of withdrawal is it? Is it fiat or crypto?
If it's crypto, how is the bank connected to this whole thing, as the Representative talks about the speed of withdrawal being dependent on the Bank servers?

Crypto shouldn't take that long to be processed, unless if there was a blockchain network problem/congestion.

[btcber]

Hello
after days of waiting for a withdrawal - my account was disabled - can you please let me know how should I proceed?

Sorry for jumping in ignorantly, I would like to understand. What kind of withdrawal is it? Is it fiat or crypto?
If it's crypto, how is the bank connected to this whole thing, as the Representative talks about the speed of withdrawal being dependent on the Bank servers?

Crypto should take that long to be processes unless if there was a blockchain network problem/congestion.

I made USDT deposits and USDT withdrawals. Not sure how bank processing times are relevant here.

[Upgrade00]

I made USDT deposits and USDT withdrawals. Not sure how bank processing times are relevant here.

As I informed you in the dm, I have drawn the attention of my contact in the team to this issue and have provided them with the necessary info the check up the issue. I will update when I have a response.

It will also help if you can keep any inquiry or follow ups in the thread you created, so it can be easily checked out

[ionabedight]

Thank you for reaching out.
Wanted to learn what is their withdrawal policy - support said its 2h, but my 1st withdrawal took over 12h, 2nd withdrawal over 2 days. Not sure whats causing delays on their end

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Why can't I log in to my account, it says disabled. I'm writing to you on mail to restore access, I don't know my id, I always logged in through mail, and you on mail in support write that you can't do anything? I withdrew money 1 time and my account was closed, I won't be able to withdraw the rest of the money. solve this problem, write me in private messages.

[Fivestar4everMVP]

Thank you for reaching out.
Wanted to learn what is their withdrawal policy - support said its 2h, but my 1st withdrawal took over 12h, 2nd withdrawal over 2 days. Not sure whats causing delays on their end

Thank you for contacting us.
The withdrawals depends on bank servers, and sometimes it causes delays, coz there are users who has got withdrawal less than 15min, so you can try withdraw again.

sharing screen shot will help us improve service.

Why can't I log in to my account, it says disabled. I'm writing to you on mail to restore access, I don't know my id, I always logged in through mail, and you on mail in support write that you can't do anything? I withdrew money 1 time and my account was closed, I won't be able to withdraw the rest of the money. solve this problem, write me in private messages.

If I understand you correctly, you mean you still have money in your account, and when you try accessing the account, you were told that your account has been closed?for what reason actually?

The casino can't or shouldn't just close a user's account without stating properly what the user did wrong or part of the casino's terms and conditions that the user broke to warrant such penalty, most especially when the user still have funds in his or her account.

Anyways, you should pm the casino's rep here on this forum, and also maybe pm their campaign manager, seems to me he's more active than the rep, he will definitely know how to pass your issue to the right persons who will help have it resolved.

[ionabedight]

If I understand you correctly, you mean you still have money in your account, and when you try accessing the account, you were told that your account has been closed?for what reason actually?

The casino can't or shouldn't just close a user's account without stating properly what the user did wrong or part of the casino's terms and conditions that the user broke to warrant such penalty, most especially when the user still have funds in his or her account.

Anyways, you should pm the casino's rep here on this forum, and also maybe pm their campaign manager, seems to me he's more active than the rep, he will definitely know how to pass your issue to the right persons who will help have it resolved.

bro I write to their mail, they say without your id I can not help you, what the hell? I know only my mail from which I always logged in, I once withdrew money and that's it, I still have money and they just blocked my access.

[Bitcoin_Arena]

Why can't I log in to my account, it says disabled. I'm writing to you on mail to restore access, I don't know my id, I always logged in through mail, and you on mail in support write that you can't do anything? I withdrew money 1 time and my account was closed, I won't be able to withdraw the rest of the money. solve this problem, write me in private messages.

Their official representative was active today, sometime after you had made the complaint. I hope they at least wrote to you and the other person who was complaining as well. They should also be able to link the accounts using email address and not just User IDs. How is a user supposed to know some random characters linked to his profile is he is completely blocked. This sounds very unfair.

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