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Author Topic: CEX.IO refuses all my Bitcoin withdrawals  (Read 264 times)
magnetinik (OP)
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November 05, 2022, 05:35:09 AM
 #21

I urgently need to send Bitcoins to my FreeBitco.in account. How long does it take to check 2 screenshots? Please enable my withdrawal as soon as possible. Thank you!
CEX
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November 05, 2022, 12:37:27 PM
 #22

In my case, however, we are talking about the destination of the funds, since the deposit had no problems.
Thanks for your amazing kindness, I really appreciate it.

Understood. Anyways, we believe it applies to both incoming and outgoing transactions due to regulatory purposes.

Stay in touch!

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magnetinik (OP)
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November 07, 2022, 06:11:13 AM
Last edit: November 07, 2022, 06:24:49 AM by magnetinik
 #23

Good morning. I am writing to update you on the situation, so that this thread can be useful to those who may have the same problem as mine.
According to the TOS, I cannot withdraw to FreeBitcoin, as it is a gambling site. Let's say this was my negligence and mistake, because I had to read the TOS before attempting any withdrawal. My only concern, if you like, is that they could tell me right away without making me send screenshots on screenshots and waste time. But that's okay, I admit my fault.
After assuring the team that I will not use CEX.IO to deposit or withdraw from illegal sites, I was given an assurance that in 2 days maximum they would restore the withdrawals in my account.
This happened on Saturday. I state that I find all this very serious and professional, nothing to say. However, I find it a bit strange, let me say it, that withdrawals are blocked despite passing the first 2 stages of the verification, which ensure that you can deposit and withdraw freely. I would therefore expect that in the verification phases ALL the data and documents (including screenshots of the sites to which you intend to withdraw) were required to be able to then operate freely. Because if you tell me that I am authorized to withdraw and deposit, then you do not have to put the red light in front of me saying that you need additional documents. Either you enable me or you don't enable me!
I am now waiting for withdrawals to be enabled. I keep you updated.
magnetinik (OP)
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November 07, 2022, 08:01:31 PM
Merited by dkbit98 (1)
 #24

Just to inform you that withdrawals have been enabled for me. Problem solved. Thank you all.
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November 07, 2022, 10:11:42 PM
 #25

This happened on Saturday. I state that I find all this very serious and professional, nothing to say. However, I find it a bit strange, let me say it, that withdrawals are blocked despite passing the first 2 stages of the verification, which ensure that you can deposit and withdraw freely. I would therefore expect that in the verification phases ALL the data and documents (including screenshots of the sites to which you intend to withdraw) were required to be able to then operate freely. Because if you tell me that I am authorized to withdraw and deposit, then you do not have to put the red light in front of me saying that you need additional documents. Either you enable me or you don't enable me!
I am now waiting for withdrawals to be enabled. I keep you updated.

If you're interested you can look for laxer alternatives in kycnot.me as this is always a possibility when it comes to centralized exchanges in full control. Everything you do is monitored and they can always limit you in some ways while they look into it and additional information could also be requested. Although it can be a drag, I suggest reading the TOS of services you use.

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November 08, 2022, 07:32:11 AM
 #26

Just to inform you that withdrawals have been enabled for me. Problem solved. Thank you all.

Many thanks for updating the thread!

We highly appreciate your understanding and cooperation and are sincerely happy that your problem is resolved.

Please feel welcome to get back to us with any questions, comments or concerns at any time. Cheers!

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