Super pumped to see all the positive feedback from you all!
Customer community is a strength of any platform that needs to respect their customers, listen to their voices and you will receive many constructive voice and opinion from community. It can help your team to have many ideas, of course some are bad, some are good and can be applicable.
For your thoughts on customer service, we're investing heavily into our CS team to have the best support staff in the industry. We're also keeping active across a lot of other communities like this one so the team can talk to you directly. You're making me excited for the future of the platform!
It's very exciting to read your post that shows your team approach to communicate with community and build up stronger bonds and loyalty in customers as well as your idea to move forwards with building up more things for the platform.
We've got come cool ideas for promotions to run here when the new platform launches, so stay tuned.
New promotions in the forum are good and I hope that your team will continue the signature campaign and won't shut it down after launching other promotions here.