-Newly created orders will be available for payment for a duration of 24 hours. If an incoming transaction is not detected within this timeframe, the order will be automatically removed.
What if someone tries to use your website and then because of the fee, the transaction stuck for so long and never got confirmed within the timeframe. But then, after a few days it has got confirmed, will the transaction rejected and will be refunded to the sender?
And regarding your question, before a user creates an order, we have a field called 'Wallet for Refund,' where we explain that if a transaction is confirmed after 72 hours, the system will initiate a refund to the wallet provided by the user.
https://i.ibb.co/PFv3xBf/Screenshot-2023-11-18-at-18-54-55.pngWe will try to fix all the issues and be back shortly.
With the high fees that we've got right now, refunding that will require you to send it back to the user, right? That means that you're going to cover the fee with that or you're going to slash the fee in the principal amount of what the user has sent it lately. I think with most of the fast swaps that I have used, as long as the transaction has been sent by user to the swap(exchage) and is still unconfirmed, the swap is just totally fine waiting for it to get confirmed. But if that's your policy of returning or refunding it to the user, you're the one that shall be followed since it's your platforms.
