with my little knowledge, I'm new too but i believe what you are saying is your transaction haven't been confirmed ,
Read OP again, he said Explorer is showing 165 confirmations which means the TX confirmed a long time ago and the number will increase forever so if that is what OP meant as not confirmed then he needs to understand the concept of confirmation.
If the balance doesn't show up even after the confirmed TX then the exchange might have an issue and can be resolved if the support analyses what is wrong there.
ohh i get it now the transaction has been sucessfuly broadcasted already 165 times. Op is the issue still persistence or resolved