We have not even reached $100,000, as there will be a lot of demand. These companies must have plans for increased demand and strategies to deal with that, otherwise they will lose part of the customer base, or the service servers may be attacked for further price manipulation.
That's for sure and I agree that they should have themselves prepared for this coming surge or at least have some contingencies if ever the same thing ever happen again. They're expected to perform at their best every time that we're in a bull run cycle or make it as their standard that they're at their best shape regardless of the season. And that's true that those customers that have experienced this might think not to use them anymore because it's traumatic even it's just a bug.
In a bull market, most services succeed in fulfilling their obligations due to the increase in the price of Bitcoin, but it is better not to bet that your money is safe if a problem occurs with the beginning of the price crashes.
It is what we've been telling people that they shouldn't keep their funds on exchanges because something like this might disappoint them. And not just that, they have to remember that the hackers are also too active during the bull run and could target these big exchanges. They could simply just keep it on their wallets and transfer it on exchanges when they're about to sell. Because if they have no intention of selling, there's no point of keeping it there.