Stake.com has permanently closed my account with 17 000 USD in it

[holydarkness]

Could you point me in the right direction to where i can submit this report? I am truly devastated by how little Stake wants to solve this. This could have been sorted in minutes if they set up a video call or something like that.

I'm a bit unclear yet about these new regime, so there is a very huge chance my information is wrong, and I welcome corrections, but...

This topic of Curacao with their new gambling license regime was first brought to my attention perhaps around the end of last year or earlier this year, and I didn't pay much attention to it, as at that time, it's still rather vague, so only gave them a quick glance, summarizing that they will implement a new system that will make the old one [the one with four master license holder and their sub-licenses] obsolete once the new system fully take place, that they will gave some grace period for master license holder and sub-licensee to adapt to these new system, etc.

Sometime around this month or one month back, I had a discussion with someone complaining about a case [for different casino, if I am not mistaken, not stake], where they claimed the casino just trying to stall while they applied for their new license. I assumed at that time that they're talking about Anjouan, as many casinos seems to run to Anjouan these days, having both Curacao and Anjouan license, which I assume, was a preparation for Curacao license overhaul.

With this topic being brought back to my attention, and with a quick reading from several pages, to sum it ups, Curacao's Gaming Control Board [GCB] will oversee the transition of the old system to the new one, where every casino and gambling activities, both the B2B and B2C business models, will be directly supervised by one new "master license", the Curacao ministry themselves, under Curacao Gambling Authority [CGA].

For the time being, though, until this new regime fully operational and everything will be supervised by CGA, GCB will handle and ease each parties with the transition. But, a quick glance at GCB tell me that they're not exactly handle mediation.

[Saint-loup]

This Curacoan Gaming Control Board will maybe not handle the dispute between the customer and the casino itself, but at least it might ask the master license holder aka Antille Phone why it didn't reply to the customer and didn't manage to handle the dispute.
According to this document Antille Phone master license will expire soon, in 2 months, so it could be an explanation why they don't bother to handle disputes anymore. But the curacaoan authorities should remedy to that.
https://gamingcontrol.spin-cdn.com/media/online_gaming/20240808_07082024_master_license_expiry_date.pdf

Anyway Stake will need  to claim another and more serious license very soon if they want to stay incorporated in Curacaoan islands.
You've forgotten to put the link OP was looking for btw https://www.gamingcontrolcuracao.org/contact

[holydarkness]

This Curacoan Gaming Control Board will maybe not handle the dispute between the customer and the casino itself, but at least it might ask the master license holder aka Antille Phone why it didn't reply to the customer and didn't manage to handle the dispute.
According to this document Antille Phone master license will expire soon, in 2 months, so it could be an explanation why they don't bother to handle disputes anymore. But the curacaoan authorities should remedy to that.
https://gamingcontrol.spin-cdn.com/media/online_gaming/20240808_07082024_master_license_expiry_date.pdf

Anyway Stake will need  to claim another and more serious license very soon if they want to stay incorporated in Curacaoan islands.
You've forgot to put the link OP was looking for btw https://www.gamingcontrolcuracao.org/contact

I think, given antillephone will be obsolete in a couple of months, and that [IIRC] by early 2025 as the latest, all of the sub-licesor of the soon-to-be-obsolete master license will be required to acquire their own licensing under GCB [which later will turn into CGA], a better approach will be to tell GCB that stake still have one issues with a player, with a rather large sum of fund involved, and ask GCB to perhaps reconsider granting the license to Stake, given the current situation.

[tamadeus]

Thank you for your great replies, I will be writing to them this afternoon. Im sorry for being so slow about this, but the amount of money i lost has taken a toll on me.

[wiivita]

i've never used stake before but i heard they have great bonuses and stuff, and all the good things lately ... but confiscating funds and closing account without disclosing anything is not something thats uncommon around gambling industry i must say.. i have heard a great share of stories about bookies that are well reputed from bet365 , fanduel all the way to those tendy crypto casinos and trust me, its always either something the user is hiding, winning too much, suspicious aka fixed betting, or just money laundering.. and they love when they catch you doing one of these. But then, there are exceptions.. esp in crypto casinos that holds a very controversial license (curacao) that they might harass you and try their best not to let you withdraw your winnings , considering you didnt do any of the thing mentioned above to break their ToS and you're just a gambling addict being lucky... so if i were you, i'd take this as a lesson, and not to keep enough money to your one of those crypto casino.. and in any case you are a high roller, just use casinos that are available locally or use offline bookies ! i do hope you recover your funds though! good luck!

[holydarkness]

i've never used stake before but i heard they have great bonuses and stuff, and all the good things lately ... but confiscating funds and closing account without disclosing anything is not something thats uncommon around gambling industry i must say.. i have heard a great share of stories about bookies that are well reputed from bet365 , fanduel all the way to those tendy crypto casinos and trust me, its always either something the user is hiding, winning too much, suspicious aka fixed betting, or just money laundering.. and they love when they catch you doing one of these. But then, there are exceptions.. esp in crypto casinos that holds a very controversial license (curacao) that they might harass you and try their best not to let you withdraw your winnings , considering you didnt do any of the thing mentioned above to break their ToS and you're just a gambling addict being lucky... so if i were you, i'd take this as a lesson, and not to keep enough money to your one of those crypto casino.. and in any case you are a high roller, just use casinos that are available locally or use offline bookies ! i do hope you recover your funds though! good luck!

No, that is uncommon. Reputable gambling platforms [I believe you're quite familiar with at least the big ones here on the forum] will, more likely than not, explain the clauses being breached, either when they first restricted access to the account and the player asked live support or sending an email, or later when they inquired here and the casinos' representative take a look into the matter.

I am not sure from where you got the impression that it's something that not uncommon.