Shuffle accuse me for create multiple account

[Heyui67]

They accused me for create multiple accounts which i didn't

I did kyc and passed bht still locking withdraw

Email wezo600@gmail.com

[Orpichukwu]

You should try to make your thread more detailed by providing all the evidence, if possible, and the conversation you might have had with their support (hidden in the sensitive part) so that members here can look through the case and attend to you.
 
Shuffle has an active ANN thread and a running campaign here; they are active, which means you will definitely get an explanation of why your account is being flagged.

Use the format below:

What happened::
Scammers Profile Link:
Reference Link:
Amount Scammed:
Payment Method:
Proof of Payment:
PM/Chat Logs:
Additional Notes:

[Charles-Tim]

Shuffle has an active ANN thread and a running campaign here; they are active, which means you will definitely get an explanation of why your account is being flagged.

OP stated the reason already that he was told that he is using more than one account to access the gambling site. That could have been known through IP address that the user is using.

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.

[Stalker22]

They accused me for create multiple accounts which i didn't

Unfortunately, I dont think there is much you can do about it.  These gambling sites use automated systems flagging accounts for suspicious activity, which is fair, but it means mistakes happen sometimes.  But these are rare cases in my opinion. Still, thats the bargain we strike for using their service. 

Have you tried reaching out to their customer support and explaining the situation?  Maybe someone else from your household used the platform, so you shared the same IP address?

[swaga]

It's very simple in most cases: "Their casino - Their rules."

They can ban you for any reason - They don't even need a reason actually.
Read their TOS.

The problem is sometimes they abuse that power.

In this case there isn't enough detail to be able to say who's in the wrong so maybe post a more detailed scam report.
Also check if they have a profile on this forum.

[Kemarit]

They accused me for create multiple accounts which i didn't

Unfortunately, I dont think there is much you can do about it.  These gambling sites use automated systems flagging accounts for suspicious activity, which is fair, but it means mistakes happen sometimes.  But these are rare cases in my opinion. Still, thats the bargain we strike for using their service. 

Have you tried reaching out to their customer support and explaining the situation?  Maybe someone else from your household used the platform, so you shared the same IP address?

Yeah, and it's rare that casino's are going to show proof here on the reasons why they flagged the account or how they caught the user with multiple accounts. And they have sophisticated tools to know that indeed it's one and the same user with multiple accounts like IP Address, the machine it uses, the OS and others.

So the it's up to the OP to provide proof that he is not using any other accounts. It could be the someone from his household could have created another account and so obviously it will be caught by Shuffle.

Or if he wanted to pursue then have a 3rd party to meditate things between him and the casino.