BCgame - resolved

[Pmalek]

The real question is, what do BC.Game's terms and rules on affiliate commissions say in this regard? Are affiliate payments considered profit? Are you entitled to receive cashback if you lose your affiliate commission playing on the casino just like you would gambling with real deposits?

I haven't looked into the rules about it, but can you find a point that shows that you are right and they are wrong? 
If we let go of the what is fair and what isn't, is BC.Game breaking contractual obligations towards you and other affiliates?

[AHOYBRAUSE]

The real question is, what do BC.Game's terms and rules on affiliate commissions say in this regard? Are affiliate payments considered profit? Are you entitled to receive cashback if you lose your affiliate commission playing on the casino just like you would gambling with real deposits?

I haven't looked into the rules about it, but can you find a point that shows that you are right and they are wrong? 
If we let go of the what is fair and what isn't, is BC.Game breaking contractual obligations towards you and other affiliates?

Yeah exactly. I mean there is an answer to it, kind of. Because in the rules or whatever there is no explanation what affiliate commission actually is.
Of course it's not a deposit but it's also not a bonus of course. A bonus gets earned through wager/gameplay, bringing other players to the site, they then lose money and generate profit for the site which results in commission. So yeah, this should be seen as a bonus of course.
Sure other sites may do it differently but unless otherwise stated by the site they can basically do whatever they want since the whole thing is open for interpretation. Players says one thing, the site says the opposite. And in cases like this the site obviously always wins.

[Fedupkpc]

it's not like i haven't deposited here.  It feels so gross to know that i've deposited over $300k and can't even get a response from BC.Game.


https://imgur.com/a/P4NzBZs

[Fedupkpc]

The real question is, what do BC.Game's terms and rules on affiliate commissions say in this regard? Are affiliate payments considered profit? Are you entitled to receive cashback if you lose your affiliate commission playing on the casino just like you would gambling with real deposits?

I haven't looked into the rules about it, but can you find a point that shows that you are right and they are wrong? 
If we let go of the what is fair and what isn't, is BC.Game breaking contractual obligations towards you and other affiliates?

Yeah exactly. I mean there is an answer to it, kind of. Because in the rules or whatever there is no explanation what affiliate commission actually is.
Of course it's not a deposit but it's also not a bonus of course. A bonus gets earned through wager/gameplay, bringing other players to the site, they then lose money and generate profit for the site which results in commission. So yeah, this should be seen as a bonus of course.
Sure other sites may do it differently but unless otherwise stated by the site they can basically do whatever they want since the whole thing is open for interpretation. Players says one thing, the site says the opposite. And in cases like this the site obviously always wins.

Yes, it is a well known fact that these sites can pretty much do whatever they want, whenever they want. This is why trust and reputation is so important. BC has changed the rules, changed the commission rates, lost data, fckd up, and then some.  None of which financially inconvenienced them but certainly cost me. They simply just changed T&Cs.

 If we really want to get into some sht I can add to this complaint. For example, when BC first released their ViP transfer program they were having issues with players who transferred not showing up under affiliates code. If noticed and brought to attention then BCgame would add the referral under the correct code.  When I had this issue I personally brought it to Coco's attention and he was supposed to add to my book. We were all really busy at the time and BC was starting to boom and he kept forgetting to have the devs add player. I didn't want to be annoying but i still brought up time to time.  It wasn't until I saw this player having a crazy run that i realized he still wasn't under my code.  Eventually player was added but by that time i had been screwed $4k+ in commissions. I was supposed to of gotten paid retro commissions but never saw it. 
All of this is documented. If i thought for a second that BC would care about this, I'd share proof

[holydarkness]

I can't describe the level of disappointment.  I feel so used by BC.  The fact that they can't take a few minutes to find some resolve for this matter makes me sad. 

OP, I've got into quite a discussion today with several staffs of BC just to get to the bottom of your case with enough insight. I was told that your host has reached you and explained things, and that you've made several loss-back claims in the past, so it's suffice to say you're not unfamiliar with the system and how it works.

You're saying here that, you said and I quote, "they can't take a few minutes to find some resolve for this matter", were you saying that the explanation given by BC staffs to me is not correct? That your host did not reached you at all?

[AHOYBRAUSE]

I can't describe the level of disappointment.  I feel so used by BC.  The fact that they can't take a few minutes to find some resolve for this matter makes me sad. 

OP, I've got into quite a discussion today with several staffs of BC just to get to the bottom of your case with enough insight. I was told that your host has reached you and explained things, and that you've made several loss-back claims in the past, so it's suffice to say you're not unfamiliar with the system and how it works.

You're saying here that, you said and I quote, "they can't take a few minutes to find some resolve for this matter", were you saying that the explanation given by BC staffs to me is not correct? That your host did not reached you at all?

I don't really think it matter if OP got several loss back bonuses in the past, that's not the problem he has with the site. His problem is that they treat commissions as bonuses which bring your profit/loss statistic into profit -> make your eligibility to get loss-back harder unless you lose it as well and then it's just like the commission never happened.
So even if he withdraws the commission they would mark it as profit for him. Profit for him would mean it's a LOSS for the casino, and obviously paying commission is NOT a loss for a casino but actually a big profit since the commission rate is very low to begin with. SO I totally get where he is coming from. He earns them money and as a "thank you" they make it harder for him to get loss-back. Also this fake "profit" has impact on player's weekly recharge because it will make it smaller, another disadvantage for the player.

So honestly, that's not how it's supposed to be and I don't know any site which treats commissions like this. OP should just move on from BC and bring his players and his own wager to a site where commissions get treated fairly.

[holydarkness]

I can't describe the level of disappointment.  I feel so used by BC.  The fact that they can't take a few minutes to find some resolve for this matter makes me sad. 

OP, I've got into quite a discussion today with several staffs of BC just to get to the bottom of your case with enough insight. I was told that your host has reached you and explained things, and that you've made several loss-back claims in the past, so it's suffice to say you're not unfamiliar with the system and how it works.

You're saying here that, you said and I quote, "they can't take a few minutes to find some resolve for this matter", were you saying that the explanation given by BC staffs to me is not correct? That your host did not reached you at all?

I don't really think it matter if OP got several loss back bonuses in the past, that's not the problem he has with the site. His problem is that they treat commissions as bonuses which bring your profit/loss statistic into profit -> make your eligibility to get loss-back harder unless you lose it as well and then it's just like the commission never happened.
So even if he withdraws the commission they would mark it as profit for him. Profit for him would mean it's a LOSS for the casino, and obviously paying commission is NOT a loss for a casino but actually a big profit since the commission rate is very low to begin with. SO I totally get where he is coming from. He earns them money and as a "thank you" they make it harder for him to get loss-back. Also this fake "profit" has impact on player's weekly recharge because it will make it smaller, another disadvantage for the player.

So honestly, that's not how it's supposed to be and I don't know any site which treats commissions like this. OP should just move on from BC and bring his players and his own wager to a site where commissions get treated fairly.

Umm... I have to beg to differ on whether the fact that OP made several loss-back claims in the past mattered or not. One of the things I tried to fish by pointing it out is "why now?".

Suppose BC's statement is true [this is also one of the things I tried to confirm by serving above statement] that she's made several loss-back claims in the past and we can safely assume she's familiar with the system and the calculation, so why now? Why not before? Why not on her second or third loss-back claims? Or one year ago? Or anywhere in between her first loss-back claims where she learned the true nature of BC's system and the point when she decided to raise this thread? What changed? What prompt her to give voice to her dissatisfaction?

Those said, I am in a total agreement with your suggestion about moving on.

All of the curiosity I have above, from what I can infer from my chats with BC, they've explained how things work to the OP and their feet are standing firmly, in a sense that there is nothing further that they can do to OP. So, if she's still feeling dissatisfied despite of her host's explanation and previous experiences [the other loss-back that she accepted, either willingly and gladly or simply because she can't do much so she consider it as "it is what it is"], then the best way is to move on. Take her affiliates to other casinos. Given her level and affiliate income [that hinted to the total revenue she brought to BC] it'll be BC's loss, not hers, anyway.

[AHOYBRAUSE]

Umm... I have to beg to differ on whether the fact that OP made several loss-back claims in the past mattered or not. One of the things I tried to fish by pointing it out is "why now?".

Suppose BC's statement is true [this is also one of the things I tried to confirm by serving above statement] that she's made several loss-back claims in the past and we can safely assume she's familiar with the system and the calculation, so why now? Why not before? Why not on her second or third loss-back claims? Or one year ago? Or anywhere in between her first loss-back claims where she learned the true nature of BC's system and the point when she decided to raise this thread? What changed? What prompt her to give voice to her dissatisfaction?

Those said, I am in a total agreement with your suggestion about moving on.

All of the curiosity I have above, from what I can infer from my chats with BC, they've explained how things work to the OP and their feet are standing firmly, in a sense that there is nothing further that they can do to OP. So, if she's still feeling dissatisfied despite of her host's explanation and previous experiences [the other loss-back that she accepted, either willingly and gladly or simply because she can't do much so she consider it as "it is what it is"], then the best way is to move on. Take her affiliates to other casinos. Given her level and affiliate income [that hinted to the total revenue she brought to BC] it'll be BC's loss, not hers, anyway.

Well, might be that OP just recently discovered that, who knows. I mean, it also took me a while to figure out how I was screwed over by them. Had similar situation with loss-back, VIP host talking nonsense, affiliate things but also other stuff. As soon as I did realize what I am dealing with I basically told my host what a joke this was and moved on. No need to stick around at a place that basically is not good for your well being.

So yeah, like we both said, it's easier to move on when feeling dissatisfied. Sure it's sad to leave behind a very high level VIP account but sometimes it is what it is. If you don't feel appreciated go some other place that makes you feel better. Hopefully some of his players will follow, even though that's not easy to accomplish.

[holydarkness]

OP, I was told by my contact on BC that they have got to the bottom of the case and get it resolved. I can see that you've marked your thread as resolved as well, so I strongly assume there is no more issue and all is good. If so and all is well, do you mind to finalize it by locking the thread?