Bybit now forcing users to carry out Facial recognition when withdrawing.

[nonlogs]

Thought I might just share this to keep any Bybit users on high alert.

Today I tried to withdraw some profits I had made from Bybit but to my dismay, a notification came up asking me to face verification. Please note that my account is Level 2 verified.



This is so weird given that I had entered the 2FA codes, both for the authenticator and the one sent to my email. I made a quick chat why their live chat support, and they claimed that the "security check" could have been triggered by an unusual log in activity in my account, of which I have been logging in using the same device and browser for a very long time.

I asked them if the password, 2FA codes, IP address logs and Device ID information wasn't enough to prove that I was the actual owner of the account, and they had no answer. All they kept referring to were the terms of service as though they were programmed like a robot.

Now imagine if one is in an emergency, and they needed the money ASAP and the device they are using has no camera for facial recognition, I wonder what someone would do 

This is so irrational and stupid

Lol, what the hell? Are they crazy? I can understand using Face ID verification for KYC, but for withdrawals? They should be verifying their employees with the ass level checks, not their users. These idiots let a $1.4B hack happen and still have the audacity to ask users for Face ID verification.

[JollyGood]

Bybit are now beyond belief. These procedures are not necessary yet they are forcing them through. They should have announced their change of policy and given clients an opportunity to withdraw before the deadline.

If we look at the facts in a simple manner, Bybit cannot be trusted. They were hacked two months ago and they lost 28% of their total crypto that amounted to $1.4 billion. If they could not stop hackers from stealing their crypto, how will they protect your personal information from hackers?

Thought I might just share this to keep any Bybit users on high alert.

Today I tried to withdraw some profits I had made from Bybit but to my dismay, a notification came up asking me to face verification. Please note that my account is Level 2 verified.

[Z-tight]

Actually I thought you guys are making it all up, then yesterday I try to make withdrawal and experience this crap.

It is crazy to request Face ID verification for every withdrawal, and considering the age of this thread, it has been going on for a long time and not even after they were hacked and lost $1.5B. I am curious, do they ask for facial verification for withdrawals of any amount, or are there certain thresholds that trigger it, not that they should request it under any circumstances.

Bybit may not be a good exchange to use right not, not only because of this, because every centralized exchange is a data farm, but because there is suspicion that it is only a matter of time before they are insolvent, i am talking about after losing $1.5B, and needing the help of other industry players to handle withdrawals when the hack happened.

[Potato Chips]

Time to move from bybit and never use those fuckers again!

Yeah, I think it's indeed a good idea to move from bybit. Aside from the reasons mentioned, it appears the facial recognition for withdrawals is still not mandatory for everyone, thus is an additional for certain cases: https://www.bybit.com/en/help-center/article/How-to-Submit-Additional-Verification-for-Withdrawal

Since their system kept asking for facial recognition before withdrawal, this could suggest your account is under more monitoring at the moment, so there could be more chances to trigger a bigger restriction. 🤔

[Darker45]

~snip~

Lol, what the hell? Are they crazy? I can understand using Face ID verification for KYC, but for withdrawals? They should be verifying their employees with the ass level checks, not their users. These idiots let a $1.4B hack happen and still have the audacity to ask users for Face ID verification.

That's probably the reason why they have to tighten the rules a lot. They badly need money. If they're asking for a face ID verification for every withdrawal, it seems something is seriously wrong with them. I doubt that's a requirement from regulators. It seems obvious they're overdoing it. One can't avoid speculating. Perhaps they're now insolvent. Considering the hack, the withdrawals immediately right after, the loans to be paid, and so on, they're probably running out of money.

[Lucius]

~snip~
Perhaps they're now insolvent. Considering the hack, the withdrawals immediately right after, the loans to be paid, and so on, they're probably running out of money.

I wouldn't trust them if they were the last CEX in the world - not only are they incapable of protecting their clients' property, but they play dirty games and report competition based on false claims, which ultimately led to eXch soon ceasing to provide its services. If you have to use a CEX, there are still those who won't make such crazy demands of you.

[JollyGood]

I would not trust them either. Long before the hack and this subsequent facial recognition nonsense, they had a very bad reputation for selectively scamming their users by freezing funds and making them comply with KYC. I am sure most (if not all) victims that were scammed by Bybit felt no sympathy for them when they got hacked.

I wouldn't trust them if they were the last CEX in the world - not only are they incapable of protecting their clients' property, but they play dirty games and report competition based on false claims, which ultimately led to eXch soon ceasing to provide its services. If you have to use a CEX, there are still those who won't make such crazy demands of you.

[EarnOnVictor]

Thought I might just share this to keep any Bybit users on high alert.

Today I tried to withdraw some profits I had made from Bybit but to my dismay, a notification came up asking me to face verification. Please note that my account is Level 2 verified.

This is so weird given that I had entered the 2FA codes, both for the authenticator and the one sent to my email. I made a quick chat why their live chat support, and they claimed that the "security check" could have been triggered by an unusual log in activity in my account, of which I have been logging in using the same device and browser for a very long time.

I asked them if the password, 2FA codes, IP address logs and Device ID information wasn't enough to prove that I was the actual owner of the account, and they had no answer. All they kept referring to were the terms of service as though they were programmed like a robot.

Now imagine if one is in an emergency, and they needed the money ASAP and the device they are using has no camera for facial recognition, I wonder what someone would do  

This is so irrational and stupid

Lol, what the hell? Are they crazy? I can understand using Face ID verification for KYC, but for withdrawals? They should be verifying their employees with the ass level checks, not their users. These idiots let a $1.4B hack happen and still have the audacity to ask users for Face ID verification.

You are not paying attention to the date of this post, the post was created in 2022 and not 2025 when the $1.5 billion Bybit hack happened.

That said, Bybit has never forced me to do a facial recognition verification for withdrawals. My regular has been the dual of Email verification and Google authentication. The two are cool with me because they are to my advantage.

Besides, the facial recognition verification is the most useless form of verification I know.

[Z-tight]

That said, Bybit has never forced me to do a facial recognition verification for withdrawals. My regular has been the dual of Email verification and Google authentication. The two are cool with me because they are to my advantage.

I earlier asked something similar, i wanted to know from Bybit customers if they were all required to pass facial verification before withdrawing any amount at all. However, from your post, it means some people are allowed to withdraw without that absurd verification, are your withdrawals on chain or p2p? Could this be triggered by the amount the user is withdrawing?

[cabron]

Not surprising anymore. As far as I know Binance was also doing this in their verification but not on withdrawals though.
There are shopping sites that have been doing this also which got me also because I spent buying an important item fro them. I have no choice but to comply.

If you have submitted to one exchange anyway like Binance, you wouldn't have to go to Bybit to trade since binance is more than enough. The more exchanges you have submitted your documents the more lens is watching your finances.

[examplens]

Time to move from bybit and never use those fuckers again!

Yeah, I think it's indeed a good idea to move from bybit. Aside from the reasons mentioned, it appears the facial recognition for withdrawals is still not mandatory for everyone, thus is an additional for certain cases: https://www.bybit.com/en/help-center/article/How-to-Submit-Additional-Verification-for-Withdrawal

Is there any good reason to choose Bybit today compared to similar exchanges like Binance, Kucoin etc...?
A historical hack that was created through their negligence, and they persistently accuse others of it. Now they are making withdrawing as difficult as possible, almost blackmailing their attitude towards users and their access to funds.

I'm not being sarcastic, but what does Bybit currently offer better than the competition?

[Potato Chips]

Is there any good reason to choose Bybit today compared to similar exchanges like Binance, Kucoin etc...?
A historical hack that was created through their negligence, and they persistently accuse others of it. Now they are making withdrawing as difficult as possible, almost blackmailing their attitude towards users and their access to funds.

I'm not being sarcastic, but what does Bybit currently offer better than the competition?

Pretty much why I said "aside from the reasons mentioned", and the hack being included as part of as it was already mentioned by fellow members above my post.

To be honest, these exchanges are more or less the same. If for instance, a regular from bybit decide to move ships, it's pretty likely they will not have a hard time transitioning to another Tier 1 exchange.

[avp2306]

Is there any good reason to choose Bybit today compared to similar exchanges like Binance, Kucoin etc...?
A historical hack that was created through their negligence, and they persistently accuse others of it. Now they are making withdrawing as difficult as possible, almost blackmailing their attitude towards users and their access to funds.

I'm not being sarcastic, but what does Bybit currently offer better than the competition?

Pretty much why I said "aside from the reasons mentioned", and the hack being included as part of as it was already mentioned by fellow members above my post.

To be honest, these exchanges are more or less the same. If for instance, a regular from bybit decide to move ships, it's pretty likely they will not have a hard time transitioning to another Tier 1 exchange.

The hack is already enough reason to leave them, plus they add up these facial recognition upon withdrawal which I think to much for their users.

If they are serious dealing with their past hacking happen and they don't want this situation to happen again I guess they should not compromise the privacy of their users, but rather they should made a good move to tighten up more their security.

For sure there are lots of people will get discourage to use their exchange due to that matter and will rather choose their competitor rather than accepting their conditions before we can make a withdrawal in their platform.

[EarnOnVictor]

That said, Bybit has never forced me to do a facial recognition verification for withdrawals. My regular has been the dual of Email verification and Google authentication. The two are cool with me because they are to my advantage.

I earlier asked something similar, i wanted to know from Bybit customers if they were all required to pass facial verification before withdrawing any amount at all. However, from your post, it means some people are allowed to withdraw without that absurd verification, are your withdrawals on chain or p2p? Could this be triggered by the amount the user is withdrawing?

You asked a valid question, for the Bybit system could possibly see users differently, and the amount involved is a very good possibility for more verification. Because, even in one of my local bank apps, if I am withdrawing ₦150,000, my fingerprint is enough to confirm the order, but if it is about ₦250,000, I am often asked to do facial verification.

As for your question, my withdrawals have always been both P2P and On-chain and I've not withdrawn above $5,000 on the exchange. 

[Z-tight]

The more exchanges you have submitted your documents the more lens is watching your finances.

And the higher the chances that your personal information could be leaked to the public and get to bad actors. Kyc on its own is dangerous and i believe multiple kyc's carry significantly more risks, but many people do not care about things like this, look at ledger customers, still inundated with phishing attacks until this day and very well into the future.

[JeromeTash]

I am curious, do they ask for facial verification for withdrawals of any amount, or are there certain thresholds that trigger it, not that they should request it under any circumstances.

Yeah, any amount and no, it didn't happen to me once just like other users who have also complained about this too. The stupid reasons they kept giving was that they were doing it for "security purposes" Just imagine.

My account was already verified, had 2FA activated (both Authy and Email), logged in using the same IP address and the same device which I had used for a very long time but still that was not enough to "secure the account"

[goldkingcoiner]

I think it is more odd that people here were not expecting KYC from a CEX. Obviously they want your face, your identity, your address
and hey, while we're at it, lets just give them our DNA, why not?

People have become so meek and sedated:

"Oh fine, I will just give them the documents they want and hope nothing bad comes of it, like identity theft.
At least I only have to pay 0.1% on Maker and Taker trades, right?"  

[JeromeTash]

I think it is more odd that people here were not expecting KYC from a CEX. Obviously they want your face, your identity, your address
and hey, while we're at it, lets just give them our DNA, why not?

People have become so meek and sedated:

"Oh fine, I will just give them the documents they want and hope nothing bad comes of it, like identity theft.
At least I only have to pay 0.1% on Maker and Taker trades, right?"  

Anyone sensible enough should know the dangers of KYC. By the time you sign up for a CEX these days, KYC is expected, something which wasn't a thing back in the day. Let's be honest, If you are a day trader and want to try out those perpetual contracts with good liquidity, you have no choice but sign up for a CEX. It's mostly not even about trading fees. It's mostly about the liquidity and the faster execution of orders. There are some decentralized exchanges that offer futures trading, but the liquidity and execution speed sucks and not worth the experience.

This is the dilemma traders face every day, and you can't blame them.