What happened:: So yesterday I made a bet on roobet which is this
https://gyazo.com/8cea864935c0f3c476adf9f10beec960For the ones not familiar with tennis betting , this is a bet on Away Player +1.5 SET HANDICAP , which means that the player that I bet on must win atleast ONE set for me to win.
My player WON the first set 1-6 as you can see here
https://www.itftennis.com/en/match/?matchId=ad505091-5ae5-4073-91c3-009a76a4dbb4 (official ITF site) and here
https://gyazo.com/aac9c64bac273f92900672bcc67a0cf3 and then the other player retired from the match.
According to their terms and conditions that they informed me of in their livechat support : "This bet was settled correctly as a refund because only one set was played.
According to their terms and conditions regarding retirement of a tennis player:
"2.1. In case of a retirement and walk over of any player
all undecided bets will be voided."
"2.7. If a player retires
all undecided markets are considered void."
My bet was a clearly
already won (aka decided) market so according to their own terms and conditions they are obligated to count this bet as a winner ,yet they keep refusing to pay.
As you can see the screenshot + the link of the tennis tournament ,my player had ALREADY covered the handicap of winning one set BEFORE the retirement took place so this is NO LONGER an UNDECIDED bet but a very very decided and WON one.
Yet they keep copy pasting me the same text on their live-chat support saying that the sportsbook provider (aka BETBY) has already settled this CORRECTLY according to their their rules.
I also received an email response from Roobet yesterday that is complete nonsense and in absolute NO accordance to their T&C.
"I am seeing in your bet slip screenshot, this bet was voided and you were refunded the initial stake.
However, as far as your bet market, your bet was on 1.5+, in which case, to have this be a winning bet, it would need to be 2 to cover 1.5 spread/handicap.
Best Regards,
The Roobet Team"
Complete nonsense and a clear indication of them NOT acting according to their own terms and conditions if they don't feel like it.
Scammers Profile Link: https://bitcointalk.org/index.php?topic=5199911.0Amount Scammed: Around 200USD
Payment Method: Crypto USDC
Proof of Payment: https://gyazo.com/c1413bcf116601ec67ba95275976b535PM/Chat Logs: Additional Notes: I advise you to be warned and I would like to point out that these casinos only SELECTIVELY act according to their terms and conditions when they feel like it.
I posted this on the "Gambling" section yesterday and one user told me to make a post here too , while one other user told me that there was a similar case with a LOST bet that remained LOST following a retirement of tennis player during the match.So Lost bet remains Lost and the Won bet turns into a Refund.
Does this sound like a reputable casino to you?
