Shady "minimum deposit amount" practices at Betfury (my case got solved)

[AHOYBRAUSE]

Not scam, but definitely shady as fk.

So about 2 months ago I made a mistake and sent a deposit to this site which was too low. The min deposit for ETH is 0.005 ETH and I sent 0.00391249 ETH . Well, my mistake, stupid me. Obviously I contacted support and they told me there is nothing they can do, blablabla.
As you can see here, nothing was credited:



The money though still went to my linked ETH address, where it remained for 10 days and had not been credited to my account.
Today, just for the fun of it, I checked this address again and what do you know, they transferred those 0.00391249 ETH to their hot wallet.
Overall I have had 2 deposits in ETH, the one that was too small and another one 10 days later, the same day the total amount (both deposits combined) were sent to the hot wallet, yet only the 2nd deposit of approx 78$ (0.0188 ETH) was credited in my account.
All transactions can be seen here: https://etherscan.io/address/0x3c71286a5a33352b87b25219f4cf64f9010aac13

So not only did they not credit it to my account (which as I said is my fault) they basically then took that money from my linked wallet address and made it their own.
I would understand if the ETH would have been stuck in the wallet forever, it is what it is. But sending it to their hot wallet and basically stealing it is worth sharing this in here.

This practice is utterly disgusting. Why there is this minimum amount anyway I never understand since every amount over the limit gets credited automatically after 1 confirmation. My feeling is they want to pray on players making mistakes like this and then profit from them. Deposits I have sent to wrong to stake still remained in the wallet to this day, for years now. Betfury only took 10 days to make it their own. Garbage site!

[Hazink]

Every casino and their way of operation—since it’s on their terms, it’s going to be considered their right, and they are not doing the customer any bad—but if there was no plan to steal from customers, they could have at least made an attempt and gotten that credited, instead of saying there is nothing that they can do when the obvious is they are not going to do anything.

Even in cases of wrong network deposit, as long as they still accept deposit of the same token under a different address, I believe any casino who wants to help can still get things done and save customers that lost what they sometimes automatically convert to their own…

One place I made a mistake in the past was sending an unlisted token into an exchange address. To date the token is still there, which is more than 2 years, and I was told that if I ever notice they have the token listed, I can contact them for manual funding, or I can pay for their extra services, for which the fee is more than what I was trying to get out of the place.

[Don Pedro Dinero]

How long have you been trading cryptocurrencies? I've seen that rule of considering deposits below a minimum amount as dust and not crediting them in many places, not just casinos. And for many years. Do you think the casino is wondering whether a dust transaction is yours or not? All transactions below that amount are consolidated at a given moment and are not credited. I don't know why you have it in for Betfury when this happens on many other sites.

[Mahdirakib]

BetFury has done the thing which is stated in their deposit page. It can't be addressed as shady even though they have transferred the amount to their hot wallet address. Almost every casino and trading platforms have some minimum deposit requirements. And all of them transfer the amount to their hot wallet address at some point even if the deposited amount is less than the mentioned amount to be credited on the user account.

I know that you are aware of all these things, and don't want to hear this from us again. But that's the rule.

[AHOYBRAUSE]

BetFury has done the thing which is stated in their deposit page. It can't be addressed as shady even though they have transferred the amount to their hot wallet address. Almost every casino and trading platforms have some minimum deposit requirements. And all of them transfer the amount to their hot wallet address at some point even if the deposited amount is less than the mentioned amount to be credited on the user account.

I know that you are aware of all these things, and don't want to hear this from us again. But that's the rule.

If I am aware, which I am, why did you feel the urge to sum it up again then?   And like I said, I don't complain about the mistake I made, as I have mentioned it beforem I complain about the fact that they say they can't do anything about it while they are still able to transfer it to their hot wallet. See what I mean?

By the way, the min deposit is almost 20$, that's why I made the mistake as well since I didn't imagine it was that high.  

Last but not least, good casinos and not garbage like fury or also BC have reasonable or no min deposits and not as high as the upper mentioned, which basically opens the door for things like this to happen.

[ptaylor78]

Reputable casinos that value player retention and fairness will credit a player’s account (upon the first mistake) when possible. I was new to Gamdom this week and sent $30 in USDC to Gamdom from a casino I no longer use. I hadn’t noticed Gamdom’s higher minimum deposit for USDC. The transfer failed, but when I contacted support, they explained why and, as a courtesy, credited my account for the full amount.

[hugeblack]

The minimum limit is usually the platform's way of reducing onchain fees. Therefore, this minimum is higher than $10 to ensure they pay the minimum onchain fees for the deposit amount.

The above behavior indicates unprofessionalism, so contact the support team. However, many platforms consider any deposit below the minimum to be a "donation to the platform."

[leo996]

Hi, as happened to you , happens to other people for sure. At least to me happened ( https://etherscan.io/tx/0xdc86a23f85d37bba86fc6eb29d5606d99f3c3dfe865869ebb4b5955f02d390d4 ), through funny cuz was 19$ and limit is 20$ on ETH . Didn't payed attention on that minimum (cuz sometimes using binance chain, where limit is 0.0005 not 0.005).

By the way I agree with you, is shady because the minimum depo amount seems in-base of currency and chain, so we've to be very carefull when doing depo.

[Shishir99]

If I am aware, which I am, why did you feel the urge to sum it up again then?   And like I said, I don't complain about the mistake I made, as I have mentioned it beforem I complain about the fact that they say they can't do anything about it while they are still able to transfer it to their hot wallet. See what I mean?

Here is the problem. You have to understand how it works and only then, you will realize that they didn't do anything bad. Most casinos use 3rd party wallet provider and they do not have control over these providers, which means, they do not control the seed phrases. They have a minimum deposit requirement, once the deposit met the minimum requirement, it gets credited to the account automatically. But if the deposit doesn't met the minimum deposit requirement, it stays in the wallet until the wallet provider consolidate all the transactions and send it to the hot wallet. The casino can ask the wallet manager to credit your funds and recover it from the wallet, but most casinos think it doesn't worth spending their manager time for $20. That's why some casinos charge developer fees. I hope the explanation make some sense.

[SamReomo]

It's user's own fault to deposit a value that's less than the minimum required deposit and for such action a user can't really blame a service. Whether Betfury or another platform, one should always send some higher value than minimum required deposit to be on safe side. I hope OP, you will understand now and in future you'll always send somewhat higher value than minimum deposit to be on the safe side.

[holydarkness]

AHOY, mind to shoot me your BetFury username? I'll try to reach my contact and see if they can credit this tx, either by manually crediting you, giving you a voucher code to redeem, or through bonus or the likes. I can't promise it can be done or that they will, but if you're up to it, I'll try to reach them for it.

[Rashlyowl]

Sometimes because we are in too much of a hurry, we as users don't pay attention to all the things & rules that exist. But not being able to solve user problems is nonsense, even big & busy site like Binance can solve similar problems even if the case is slightly different & they will charge fee for it.

You are wrong here, because you are the one who made the mistake.

Obviously I contacted support and they told me there is nothing they can do, blablabla.

But the response they gave shows they are not that professional, there is no way they can't do anything, it can be easily solved by making manual deposit to the accounts they want to give to, silly site.

[ABCbits]

I somewhat disagree BetFury being shady since some member point out they already specify minimum deposit amount. In addition, many cryptocurrency exchange also does that these days. For example, Kraken also have exactly 0.005 ETH minimum deposit. Although it's definitely annoying when the minimum value is somewhat higher than average TX fee/gas.

[AHOYBRAUSE]

Amazing how several people have to point out that is was my mistake. I mean, didn't I mention that it was my mistake several times?? Even better, repeating that there is a minimum deposit, oh really? But thanks for making those great and very useful posts just to fill the signature campaign quota . 

Thanks @Holydarkness, I appreciate you are trying to help, honestly. I locked my BF account again though, just opened it to prove it was never credited. The amount of like 14$ doesn't change my life obviously, just the way they handle things is somehow ridiculous and I don't think it is right what they are doing.

I lock this thread for now, just to stop the 2$ hunters from more spamming and repetition. And no, this has nothing to do with me not liking a certain reply that is against what I think should be right, I just dislike spam. I respect people having their own opinion, but I can't find respect for people that can't read or just post to get paid.

[AHOYBRAUSE]

Little update on this my case. I messaged them about the same time that I shared my story here. 2-3 days later they replied saying that:

We have forwarded your request to review these transactions to the responsible department. Please note that the process may take some additional time, so we kindly ask for your patience. Once we have an update, we will inform you immediately.

Today I got a message that my account got credited with the funds that were moved around, so I had to reopen my betfury account to check and they actually did it, kudos for that.



I still don't like the way that went down but I obviously appreciate them solving it for me. Didn't expect that but glad about the way this played out.