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Author Topic: Rollbit Casino disabled my account and is holding around $15K USD of funds  (Read 103 times)
squidguy (OP)
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March 23, 2025, 07:10:45 PM
 #1

Hello,

I know this is probably a long shot but I am hoping to reach out to Razer.

I have been a Rollbit user for quite a while and recently went to withdraw ~$15k USD and was told by support I needed to complete level 3 KYC. Unfortunately, I was unaware of the ToS and am from the United States so I was told all funds are forfeit and my account has been disabled. I am a little frustrated and am unsure why I was not told to KYC previously and was allowed to deposit more. I deposited $~12.5K USD yesterday and would appreciate it if I could just get my deposits reversed and will gladly forfeit the extra ~$2.5K of winnings. I apologize for any inconveniences this causes, but I would really appreciate it if you could assist me with this. I can provide username, transaction IDs to prove deposit, etc. if needed.
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March 23, 2025, 07:24:15 PM
 #2

Okay so U.S.A is one of the restricted countries on Rollbit casino, the thing is, the casino expects you to read their terms and conditions before playing, though i know only very few people do, but even if you don't read the entire terms of service, it is so important to check if your country is allowed on the casino, to avoid events like this.
I am a little frustrated and am unsure why I was not told to KYC previously and was allowed to deposit more.
Many online casinos usually do not request KYC from the beginning, it is usually after a big win or when you place a big withdrawal. I am not too sure, but in good faith i think they should allow you withdraw your deposit and forfeit winnings only.

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squidguy (OP)
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March 23, 2025, 07:27:07 PM
 #3

Okay so U.S.A is one of the restricted countries on Rollbit casino, the thing is, the casino expects you to read their terms and conditions before playing, though i know only very few people do, but even if you don't read the entire terms of service, it is so important to check if your country is allowed on the casino, to avoid events like this.
I am a little frustrated and am unsure why I was not told to KYC previously and was allowed to deposit more.
Many online casinos usually do not request KYC from the beginning, it is usually after a big win or when you place a big withdrawal. I am not too sure, but in good faith i think they should allow you withdraw your deposit and forfeit winnings only.

Thanks for the response, all I can hope for is the reversal of my deposits. Keeping my fingers crossed.
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March 23, 2025, 07:34:15 PM
 #4

How did you not know this mate? Almost all the casinos I have come across has the US on their blacklist. If I was residing in the US and wanted to use any online gambling platform, the first thing I would look for would be if the US was in the ban list.

Anyway, aside from that. Have you even withdrawn for Rollbit before? What is your account profit status. Is it in a net positive or negative?

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ryzaadit
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March 23, 2025, 08:21:58 PM
 #5

- USA on restricted list country on term & condition
- Rollbits have GEO Location Blocked. If you using IP or internet from USA you will can't access the site, that's should be a flags for you and seem like you ignore those.

Basically, you just broke their term & conditions. The access you are doing,and  the deposit you are doing are basically from your mistake cause you bypass the restricted are mostly with VPN. The only things is you discuss with them.


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holydarkness
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March 24, 2025, 05:30:14 PM
 #6

I'm afraid I have to say that this is a clear case of a breach of ToS, and you shared a big portion of blame here, as you do need to read ToS [though most of us didn't] that you agreed upon signing up.

That said and the hand slapped, please write to compliance@rollbit.com and explain your situation. With some luck, they'll probably return your deposit and only forfeited the winning. I can't promise you that, nor this is an assurance that things will go in your favor. Just... it won't hurt to try.

Keep us posted. And uhh... by the way, unfortunately, due to the nature of the case, I have to mark it as "invalid" in my case.

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Coyster
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March 24, 2025, 08:01:37 PM
 #7

Keep us posted. And uhh... by the way, unfortunately, due to the nature of the case, I have to mark it as "invalid" in my case.
Too bad for the OP. BTW just asking, have you handled/assisted in cases like this anytime in the past (not necessarily from this casino), and what was the conclusion in the end, was the deposit returned or was everything forfeited (deposit + winnings, if any), that could help us "guess" if there is any hope for OP in this one or if it is prolly a lost cause because he is clearly in the wrong.

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holydarkness
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March 25, 2025, 05:24:28 PM
 #8

Keep us posted. And uhh... by the way, unfortunately, due to the nature of the case, I have to mark it as "invalid" in my case.
Too bad for the OP. BTW just asking, have you handled/assisted in cases like this anytime in the past (not necessarily from this casino), and what was the conclusion in the end, was the deposit returned or was everything forfeited (deposit + winnings, if any), that could help us "guess" if there is any hope for OP in this one or if it is prolly a lost cause because he is clearly in the wrong.

There are several, from the top of my head, and the outcomes are on both. It was completely up to the casinos.

The most recent was BC, though the case can't be exactly said comparable like apple-to-apple. The player was a US resident who played when he was abroad, and tried to withdraw when he returned to US. Though BC now have us-friendly casino, the player's account is on BC.game [BC global]. Long story short, this case ended up with BC returning the funds. All of that was in the player's account; deposits and winnings.

Another case is a bit in a distant memory, I can't remember which casino this was, I only remember that I read and wrote my replies and communicate with the casino when I was in a train, on my way to a business meeting [LOL]. It was of a player from Costa Rica, which happen to be their restricted jurisdiction. Their feet are firm and all of the fund is confiscated. Though IIRC, it was also due to this is the nth attempt of the player, that's previously been warned.

I can go on and on if I dig into my list and take a quick refresher course, but bottom line is, it's really up to the casinos' call. One common practice that usually shared and done by many casinos, though, is that if the player is in profit, the fund will not be refunded. If the player's in the red, there is a chance they'll refund the deposits.

.
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