Roobet stole my money and scammed me for $3 million UPDATE

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I previously made a post that Roobet cancelled over $3 million in winning bets from me claiming that the matches started at 8am and not 10am. I refuted this claim many times and showed them all the proof I could find but instead they would say “we trust our data provider”. I took matters into my own hands and contacted the tournament organizers and also a few players who confirmed the matches started at 10am. I then started going through my other bets on this sport and reviewed the site they claim to use as the trusted source and I had many past bets which won and were paid out and which lost that had the start time on this site listed a few hours off. Those bets won over $100k and had no issues. Simply because this is a large amount Roobet refuses to pay. This is a joke and Roobet refuses to do anything let alone listen when I have concrete proof.

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I emailed Roobet that I have proof and evidence de from the tournament organizers and players and they responded with this:

 
Hi there!

I understand your frustration about this situation. The bet has been settled correctly, and the provider has confirmed that it will not be voided or resettled. As Chloe mentioned earlier, the decision is final and will not be reconsidered under any circumstance. This is not stealing, and we acknowledge your new evidence, but the provider's decision stands.

I can’t even begin to describe how absurd this is, they’re acknowledging I have no evidence that proves what they’re saying is a lie and refuse to look at it. Keep in mind this bet was originally paid out and money was in my account. It wasn’t until I tried withdrawing some of it that they magically decided the bet should be voided and came up with this lie that I quickly found to be false.

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New response from Roobet acknowledging the new evidence I provided but claiming that it’s not in their hands anymore and there’s nothing they can do. They didn’t even offer anything at all. I would stay far away from Roobet because if you win enough money they’ll revoke it, blame it on their provider and say even though you’re right we can’t do anything.

 
Hi,

I understand your frustration and that you’ve provided evidence from tournament organizers and players regarding the event time. I want to be clear: we are not ignoring what you’ve shared. The challenge is that all bet settlements are handled by the game provider, not by Roobet directly. Once the provider confirms the settlement and marks it final, we cannot override or resettle it—even if additional information is presented afterward.

This is not stealing. The bet was paid out and then adjusted in line with the provider’s official settlement process. While I hear and acknowledge that you believe the start time was different, the provider’s confirmation is the deciding factor, and their ruling is final.
I know this is not the resolution you were hoping for, but I do want to reassure you that nothing improper has taken place here. Your play and your concerns are valued, and while this decision will not change, we remain committed to ensuring fairness and transparency for all players.

[AHOYBRAUSE]

Well, if you think you are in the right and also say that you have evidence the games started on time, why don't you share this evidence? I mean you have this in writing or something, right? Cause if you have, maybe then you can actually look for some support here. Without visible evidence and not just your words this case would look actually interesting.

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why are you creating a new scam accusation topic, when you already have another one active here: https://bitcointalk.org/index.php?topic=5552878.0

if you have something you want to add, post it there.
no need to created a new topic everytime you have an update, you are just making it harder to keep track of your case.

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New response from Roobet acknowledging the new evidence I provided but claiming that it’s not in their hands anymore and there’s nothing they can do...

"This is not stealing. The bet was paid out and then adjusted in line with the provider’s official settlement process. While I hear and acknowledge that you believe the start time was different, the provider’s confirmation is the deciding factor, and their ruling is final."

Sounds like Roobet told you everything you need to know. The game provider had access to the actual start and end times of the matches and applied them to your bet accordingly.

You forgot to mention that in your other thread it was determined that the actual start of the tournament was at 8 AM, and you placed a 15-leg parlay on matches in the first round of the tournament, which concluded by 8:50 AM.

So its pretty obvious you placed the parlay sometime after the first round concluded, between ~8:45 and 10:00 am.