KYC Not Approved - remaining funds withdrawal (Bc.Game) (Resolved)

[holydarkness]

[...]

OP, 94366091-Pdzyygjgaxcc, I was told that the reason of your situation was because during those chances to upload KYC, there were some concerns that the documents you submitted did not belong to you. Can you please explain how this happened to the extent of your knowledge and whose ID [DL and Passport] that you use?

Hello HolyDarkness,
I didn’t get a prompt of a response from bitcointalk hence I missed your response, sorry about that.
When the KYC error popped up during withdrawal, I wrote to live support that I did not have a passport and I tried to upload my drivers license which is a valid ID in my country but wasn’t supported by the site.  I stopped and then wrote to support again, then I was asked to write to recovery@bcgame.com. Recovery team said in place of not having passport, I needed to fill nine different info with screenshot of deposit attached, which I submitted all in order of request promptly but heard nothing until two days later when another KYc response email popped up. Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

Please note that I had told love support twice that I did not have a passport handy but I had a drivers license which they said was not supported and to reclaim balance on account and claim ownership, I needed to provide information from deposit, device used, screenshot of deposit payments which I submitted promptly.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.


Here’s the email and my response for your perusal.

Given you wrote Naira, do I correctly assume you're from Nigeria? IIRC, BC do acccept NIN ID Card for KYC, that you can use in place of passport or DL. But yeah, unfortunately, given you tried to use your nephew's passport instead, I believe it's an automatic breach of KYC ToS.

Regarding your confirmation to accept the principal to be returned, I'll nudge my contact and try to get it done.

[94366091-Pdzyygjgaxcc]

[...]

OP, 94366091-Pdzyygjgaxcc, I was told that the reason of your situation was because during those chances to upload KYC, there were some concerns that the documents you submitted did not belong to you. Can you please explain how this happened to the extent of your knowledge and whose ID [DL and Passport] that you use?

Hello HolyDarkness,
I didn’t get a prompt of a response from bitcointalk hence I missed your response, sorry about that.
When the KYC error popped up during withdrawal, I wrote to live support that I did not have a passport and I tried to upload my drivers license which is a valid ID in my country but wasn’t supported by the site.  I stopped and then wrote to support again, then I was asked to write to recovery@bcgame.com. Recovery team said in place of not having passport, I needed to fill nine different info with screenshot of deposit attached, which I submitted all in order of request promptly but heard nothing until two days later when another KYc response email popped up. Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

Please note that I had told love support twice that I did not have a passport handy but I had a drivers license which they said was not supported and to reclaim balance on account and claim ownership, I needed to provide information from deposit, device used, screenshot of deposit payments which I submitted promptly.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.


Here’s the email and my response for your perusal.

https://talkimg.com/images/2025/08/19/UZdgMD.png https://talkimg.com/images/2025/08/19/UZdiJf.png

Given you wrote Naira, do I correctly assume you're from Nigeria? IIRC, BC do acccept NIN ID Card for KYC, that you can use in place of passport or DL. But yeah, unfortunately, given you tried to use your nephew's passport instead, I believe it's an automatic breach of KYC ToS.

Regarding your confirmation to accept the principal to be returned, I'll nudge my contact and try to get it done.

Yes, I am from Nigeria. I uploaded NIN, Drivers license and they were not all accepted until I got the prompt on site. I appreciate the help holydarkness. I again confirm that I understand only principal amount of my deposit would now be released to me.  I am okay with that. Thank you for all your help amidst all your busy schedule with IRL Matters. I appreciate the help. Looking forward to refund of my principal and resolution now. Thank you so very much.

[Mahdirakib]

~ Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

What a great mistake you made there! However, it is good that BCgame team has decided to refund your deposit finally.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.

Give them some time. If I'm not wrong, then you have won around $200 only. So, it doesn't matter if they forfeit the winning amount. BTW, you had two deposits on BCgame. The first one was small, and the 2nd one was the bigger deposit. Before the refund process, I think it would be better to confirm whether they will refund both deposits together or not.

[94366091-Pdzyygjgaxcc]

~ Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

What a great mistake you made there! However, it is good that BCgame team has decided to refund your deposit finally.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.

Give them some time. If I'm not wrong, then you have won around $200 only. So, it doesn't matter if they forfeit the winning amount. BTW, you had two deposits on BCgame. The first one was small, and the 2nd one was the bigger deposit. Before the refund process, I think it would be better to confirm whether they will refund both deposits together or not.

You are very correct. First deposit was small, second deposit was the largest and fingers crossed. Hoping for the best now.

[holydarkness]

~ Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

What a great mistake you made there! However, it is good that BCgame team has decided to refund your deposit finally.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.

Give them some time. If I'm not wrong, then you have won around $200 only. So, it doesn't matter if they forfeit the winning amount. BTW, you had two deposits on BCgame. The first one was small, and the 2nd one was the bigger deposit. Before the refund process, I think it would be better to confirm whether they will refund both deposits together or not.

You are very correct. First deposit was small, second deposit was the largest and fingers crossed. Hoping for the best now.

It's 50,000 and 3,000 Naira, if I consult to the image of deposits you provided correctly? Currently my contact is on their way to get your refund processed and done, I'll confirm this as well, the total that'll be refunded. Will inform you here once I heard from them, but I kinda sure they'll return all. Will argue back to them just in case they didn't.

[94366091-Pdzyygjgaxcc]

~ Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.

What a great mistake you made there! However, it is good that BCgame team has decided to refund your deposit finally.

Also, I got a email response from recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.

Give them some time. If I'm not wrong, then you have won around $200 only. So, it doesn't matter if they forfeit the winning amount. BTW, you had two deposits on BCgame. The first one was small, and the 2nd one was the bigger deposit. Before the refund process, I think it would be better to confirm whether they will refund both deposits together or not.

You are very correct. First deposit was small, second deposit was the largest and fingers crossed. Hoping for the best now.

It's 50,000 and 3,000 Naira, if I consult to the image of deposits you provided correctly? Currently my contact is on their way to get your refund processed and done, I'll confirm this as well, the total that'll be refunded. Will inform you here once I heard from them, but I kinda sure they'll return all. Will argue back to them just in case they didn't.

#50,000 Naira and 3,000,000 Naira, please. Thank you so much for all the effort you are putting in holydarkness. I appreciate it.

[holydarkness]

#50,000 Naira and 3,000,000 Naira, please. Thank you so much for all the effort you are putting in holydarkness. I appreciate it.

LOL, sorry, I am still with my morning coffee [and a yell to someone through a phone call] that I only glanced at the amount. I sent the screenshot of your deposit to my contact though, so they'll see the amount. Well noted on this, 3,050,000 NGN, will spell the number to them, just in case they also mis-read the zeroes.

[94366091-Pdzyygjgaxcc]

#50,000 Naira and 3,000,000 Naira, please. Thank you so much for all the effort you are putting in holydarkness. I appreciate it.

LOL, sorry, I am still with my morning coffee [and a yell to someone through a phone call] that I only glanced at the amount. I sent the screenshot of your deposit to my contact though, so they'll see the amount. Well noted on this, 3,050,000 NGN, will spell the number to them, just in case they also mis-read the zeroes.

Hahaha! Enjoy your coffee my man, no better way to prepare for the day ahead. Wishing you a productive and eventful one.  Thank you for all your help.

Update cc: @holydarkness @holydarkness

I received an email from bc recovery team. Showing communicating from email to site logon in image link attached here.
The wagered winning amount was destroyed and I was told to drain the remaining balance I could see once I log on.

https://imgur.com/a/iOy3414

That being said, I count my blessings. I was able to get my deposited amount into the casino back. That to me is a Win. I did not have any reason to waste it all on the casino helplessly.

Thank you holydarkness, my sincere thanks to you and your contact for all the help regardless of IRL day to day issues. Thank you thank you thank you.

[Free Market Capitalist]

Congratulations, 94366091-Pdzyygjgaxcc.

So it seems that even though BC.GAME's support leaves something to be desired, such as not responding directly in these threads, things have turned out well. The work that holydarkness does in these cases is also invaluable.

OP, I think you should edit the title, to "resolved" and maybe lock the thread after a while, you can leave it open a little while more if you want.

[JollyGood]

Congratulations that is a positive result for you. I had no idea how much Nigerian currency (NGN) was valued against USD$ therefore I checked the rate for 3,050,000 NGN. It i equal to around $1990 USD and that is a lot of money.

We have to give credit to BC Game for returning your deposit and also give you credit for accepting your error and not trying to chase any other amounts when they offered to let you withdraw the deposits. Have you managed to successfully withdraw the funds to your personal wallet?

That being said, I count my blessings. I was able to get my deposited amount into the casino back. That to me is a Win. I did not have any reason to waste it all on the casino helplessly.