Winna.com - Not paying my winnings [SOLVED]

[hlubl]

Timeline:

13-08-2025 – Opened account. Deposited 250 USDT.

13 to 19-08-2025 – Betting on sports. Balance grew to ~1,283 USDT.

19-08-2025 – Requested withdrawal 700 USDT. - https://ibb.co/jvcfgngd

20-08-2025 – Email: account flagged for “suspicious betting activity,” review can take up to 5 business days. - https://ibb.co/v4QZz0Fh

26-08-2025 – Email: “suspicious activity” identified; KYC requested. I submitted all my documents. - https://ibb.co/4R8s1CPz

06-09-2025 – Email: KYC approved, but only my initial 250 USDT will be paid; my winnings withheld. - https://ibb.co/N6fwFPsv + https://ibb.co/kfY681c

It seems I’ve been flagged simply for winning, because I’ve done nothing wrong. Please pay my full balance including winnings. I see other Winna complaints here were resolved with full payment, please do the same.

EDIT: I have received an email moments ago saying as an exception they will pay my winnings + my deposit. I will mark this complain as SOLVED as soon as my withdrawal has been processed.

EDIT 2: I have received my entire amount, case closed.

[Mahdirakib]

EDIT: I have received an email moments ago saying as an exception they will pay my winnings + my deposit. I will mark this complain as SOLVED as soon as my withdrawal has been processed.

That's interesting! I'm wondering what are the exceptions here. The odds provider is Betby at Winna. Have you ever been limited by other sportsbooks with Betby provider? You should verify whether you are allowed to play normally or not after getting this withdrawal. Some other betting sites confiscate the deposit of the users after flagging users account for suspicious betting activity. But Winna has completely taken a reverse step here.

[hlubl]

EDIT: I have received an email moments ago saying as an exception they will pay my winnings + my deposit. I will mark this complain as SOLVED as soon as my withdrawal has been processed.

That's interesting! I'm wondering what are the exceptions here. The odds provider is Betby at Winna. Have you ever been limited by other sportsbooks with Betby provider? You should verify whether you are allowed to play normally or not after getting this withdrawal. Some other betting sites confiscate the deposit of the users after flagging users account for suspicious betting activity. But Winna has completely taken a reverse step here.

Yes, I've been limited before by bookies using betby as the odds provider. But the MO was always: getting limited and then being able to withdraw. I have been limited at winna.

[Mahdirakib]

Yes, I've been limited before by bookies using betby as the odds provider. But the MO was always: getting limited and then being able to withdraw. I have been limited at winna.

I see! In that case the situation is alarming. I would suggest you to avoid betting sites with the Betby provider. Every sportsbook won't show the generosity like Winna. I appreciate the generosity of Winna here. I can see that you have already marked this thread as solved. Always read the terms of sportsbook with Betby provider, some betting sites will confiscate your deposit and winnings as you have been limited by Winna and other platform.