EXODUS + N.Exchange = SCAM | STAY AWAY

[Shishir99]

Order ID OWYUJV
After providing KYC, documentation, passing the interview, The exchanger just started IGNORING me ABSOLUTELY everywhere, at the mail, on their website in the live chat.

ABSOLUTELY EVERYTHING WAS PROVIDED. I can confirm this, download all the correspondence from the mail for you.

They haven't responded to my emails for 8 months now
when I say the SWAP number in the LIVE chat, the operator simply leaves the chat, checked a dozen times (I can confirm)


What kind of support and quality are we talking about? You can't answer your client for 8 months

They are just scammers. You should avoid them at any cost. They respond in public places as if they are too innocent, and they are working hard to fix these problems, but the reality is, they don't care about your complaint. They hold the fund as long as possible and try to scam you. They may refund you if you can create any pressure from the legal entity.

I am unsure if they solved any cases in the past few months. All I see is a bunch of scam accusations here and there, and they are just copy-pasting generic responses everywhere as if they are working hard to solve the issues.

[Coyster]

What kind of support and quality are we talking about? You can't answer your client for 8 months

@Nexchange.co.uk is just paid to come here and defend what is left of their reputation, they know nothing about these cases and they cannot provide any update, not because of its sensitivity or legal reasons like they claim, but because they have absolutely no information about what is going on.

I hope at one point they decide to give your money back to you, but that is looking increasingly unlikely. There is no doubt that they are scammers, and i suspect Exodus are a part of this, because they can see all scam accusations against this platform, yet they route swaps through them.

[acroman08]

-snip

What kind of support and quality are we talking about? You can't answer your client for 8 months

I sent them a PM several days ago informing them about another complaint thread against their platform, and they replied to me earlier saying they'd address the thread, and I assume they'd post on other active complaint threads against them too, but it looks like they haven't done that.

Anyway, it is extremely ridiculous that your issue with their platform has not been resolved after 8 months.

Also, I checked your post history and saw that you haven't created your own complaint thread. I think you should create one and provide evidence backing up your claims.

[Nexchange.co.uk]

Just to clarify, my earlier message was not about the original 2023 case (which was resolved successfully), but about the recent reply in this thread. I do, however, appreciate your passion.

That said, as always, we will not discuss individual cases on public platforms or share sensitive data.

You guys are just scammers who operate their scam in collaboration with Exodus, which has been proven multiple times. The problem is that people don't know about your scam, which is why you guys are still getting customers. The negative feedback on your profile is well justified. I would support any flag against your scam platform. There is no reason to response in these threads if you cannot address them and cannot help resolve these cases. If you cannot solve it, why are you responding here?

For some time, our communication on public forums was limited, and we acknowledge that this may have contributed to misunderstandings about our platform.

This is exactly why we are making the effort to be more present here now so that we can clarify our position and provide accurate information. While we cannot resolve or discuss specific cases in public for security and legal reasons, we do want to make sure that people know they can always reach us.

We take feedback seriously, and improving communication is part of our commitment to transparency.

Order ID OWYUJV
After providing KYC, documentation, passing the interview, The exchanger just started IGNORING me ABSOLUTELY everywhere, at the mail, on their website in the live chat.

ABSOLUTELY EVERYTHING WAS PROVIDED. I can confirm this, download all the correspondence from the mail for you.

They haven't responded to my emails for 8 months now
when I say the SWAP number in the LIVE chat, the operator simply leaves the chat, checked a dozen times (I can confirm)


What kind of support and quality are we talking about? You can't answer your client for 8 months

Thank you for raising this to our attention. We will review the situation and provide a resolution within a reasonable time.

Each case can differ in complexity, and sometimes additional circumstances outside the standard process make it more difficult to resolve quickly. We appreciate your patience and the effort you have taken to complete the due diligence requirements.

Please rest assured that this case will be addressed.

[Nexchange.co.uk]

What kind of support and quality are we talking about? You can't answer your client for 8 months

@Nexchange.co.uk is just paid to come here and defend what is left of their reputation, they know nothing about these cases and they cannot provide any update, not because of its sensitivity or legal reasons like they claim, but because they have absolutely no information about what is going on.

I hope at one point they decide to give your money back to you, but that is looking increasingly unlikely. There is no doubt that they are scammers, and i suspect Exodus are a part of this, because they can see all scam accusations against this platform, yet they route swaps through them.

Sadly, you are mistaken. The reason we cannot speak about specific cases on public forums is not because we lack information, but because of the following:

1. Some cases are under active law enforcement or legal investigation.
2. Certain wallet addresses may have direct or indirect exposure to illicit activities, including darknet markets.
3. In some situations, clients provide incomplete or faulty documentation that requires clarification.
4. We also must comply with strict AML and compliance rules, which often means communication must be handled privately to protect both the client and the investigation.

We understand that from the outside it may appear as if nothing is happening, but these restrictions exist for security and legal reasons, not because we are ignoring cases.

[acroman08]

Thank you for raising this to our attention. We will review the situation and provide a resolution within a reasonable time.

Each case can differ in complexity, and sometimes additional circumstances outside the standard process make it more difficult to resolve quickly. We appreciate your patience and the effort you have taken to complete the due diligence requirements.

Please rest assured that this case will be addressed.

Don't you think it's ridiculous that his case has been ongoing for 8 months, and your platform has been ignoring him? What could you be "investigating" that it has been 8 months and still not done, or even provide an update to the person having the issue with your platform?

[Coyster]

We understand that from the outside it may appear as if nothing is happening, but these restrictions exist for security and legal reasons, not because we are ignoring cases.

Bold of you to continuously spout the same nonsense, i give that to you. It is either you don't read what everyone is saying, or you do and just make up your mind to follow the script that you have been giving.

Nobody is asking you to post anything sensitive, i know you still would read this and follow your script, but i'll reiterate. You can give your client updates here without posting any sensitive info. Take your time to read in this board, when reps of companies are actively trying to solve a case, they post updates on what's happening. All right, you don't wanna post them in the forum, how about contacting the customer privately. You are paid to defend, so your views will never change and i get that.

[Nexchange.co.uk]

Thank you for raising this to our attention. We will review the situation and provide a resolution within a reasonable time.

Each case can differ in complexity, and sometimes additional circumstances outside the standard process make it more difficult to resolve quickly. We appreciate your patience and the effort you have taken to complete the due diligence requirements.

Please rest assured that this case will be addressed.

Don't you think it's ridiculous that his case has been ongoing for 8 months, and your platform has been ignoring him? What could you be "investigating" that it has been 8 months and still not done, or even provide an update to the person having the issue with your platform?

We review every case internally. In some situations the matter is also handled by law enforcement or other authorities. When that happens, timelines are outside our control and we are legally limited in what we can share publicly or privately with the client. In rare cases, additional circumstances may prevent us from continuing direct communication, but this does not mean the case is being ignored.

We understand that from the outside it may appear as if nothing is happening, but these restrictions exist for security and legal reasons, not because we are ignoring cases.

Bold of you to continuously spout the same nonsense, i give that to you. It is either you don't read what everyone is saying, or you do and just make up your mind to follow the script that you have been giving.

Nobody is asking you to post anything sensitive, i know you still would read this and follow your script, but i'll reiterate. You can give your client updates here without posting any sensitive info. Take your time to read in this board, when reps of companies are actively trying to solve a case, they post updates on what's happening. All right, you don't wanna post them in the forum, how about contacting the customer privately. You are paid to defend, so your views will never change and i get that.

We understand the request for public updates. In cases that involve external authorities we cannot disclose details or provide play-by-play updates on a forum. That restriction exists to protect the integrity of the process and all parties involved.
We will continue any permitted communication through the verified support channel for the order and will post a general update here if and when we are legally allowed to do so.