Changelly froze my BTC to USDT swap worth $179,000 and stopped replying

[slowhandsz90]

Hi everyone,

I am posting this because I really need help and advice. I used Changelly to swap BTC to USDT for about $146,000. Everything looked fine at first. I sent the BTC, and the transaction showed as processing.
Then it suddenly went on hold for KYC verification.

I completed all their requests right away. I uploaded my ID, gave them bank statements, and provided proof of funds. After that they started asking questions about the receiving wallet, which I do not even control directly. When I explained this, they said my case was under review and since then they have completely stopped replying.

It has now been several days with no updates. Support ignores emails and the chat only gives automatic messages. My funds are stuck and I feel like I have been scammed.

This is a large amount of money and I trusted Changelly to handle it properly. It is shocking that a big service can freeze BTC to USDT transactions like this with no communication or solution.

If anyone here has had a similar problem with Changelly or found a way to get their frozen funds released, please share what worked. I would also appreciate any advice on how to report or escalate this issue.

I am posting this not only to look for help but to warn others too. Always double check what service your wallet connects to before doing any swap, especially for large amounts.

Any advice or contacts that could help would mean a lot.

[Suggestion]: If you’ve been scammed or spotted any suspicious activity, I highly recommend filing a report right here on WinterMist Reports - https://wintermist.net. It helps build a record, increases visibility for others, and might even assist in future recovery efforts. Don’t stay silent - every report makes a difference.

[Woodie]

Hey Man, i hope you're doing well. If you need help with the situation, i'll try my best to help you out and offer my services. Just add me on telegram @CasinoResolver

If this case has been brought on to a public platform, why would you want to take this behind closed doors??

And do you have any track record of getting things resolved??

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And to OP don't giveout sensitive info of this transaction to anybody otherthan Changelly..

[ScamViruS]

There are many complaints against Changelly for freezing customer funds, and crypto users are writing complaints about them on various platforms, but this has not changed their character. I am surprised that you went to exchange such a large amount of funds on this exchange. It is not the right way to risk your funds by exchanging them on an exchange with a bad reputation. Since they stopped replying to you, I'm suspicious of their intentions. I'll send them an email and see if they reply back!

[JeromeTash]

I tried but my posts keep getting deleted unfortunately.

What you are doing is not right, You are spamming around different scam accusations claiming that you can help. The moderators are deleting such posts because they are not appropriate. Best case scenario is that you will so get tagged by DT members over shady practices, worst case scenario is that you will get a ban (temporary or permanent) if you persist.

This is a large amount of money and I trusted Changelly to handle it properly. It is shocking that a big service can freeze BTC to USDT transactions like this with no communication or solution.

They alwaus do this in case you didn't know Just do a simple google search to confirm

If anyone here has had a similar problem with Changelly or found a way to get their frozen funds released, please share what worked. I would also appreciate any advice on how to report or escalate this issue.

I have seen very many simillar cases before. You are at their mercy

This is their bestchange profile - https://www.bestchange.com/changelly-exchanger.html
Put a complaint there as well.

[Kavelj22]

I tried but my posts keep getting deleted unfortunately.

You are at risk to get your account permanently banned for your suspicious behaviors. You offer sounds fishy and anybody can smell the scam intention. You can consider your posts being deleted as a warning to stop what you pretend you are able to do. Your posts are more than just spamming. While moderation deals with your posts as forum spam, i think you deserve a neutral tag in your profile to warn users dealing with your suspicious offer. Don't be that dumb to treat everybody as naive. You are in bitcointalk forum.

@op I am sorry to tell you that you chose one of the worst services ever. And that you are at a great risk to loss your money forever. Changelly has been always careless to build a good reputation, and nothing more you can do. You had to carefully dyor before using such a service with this huge sum of money.