Have you feel cheated by casino?

[Scarlett_23]

Casino companies should definitely pay attention to the terms of service. However, reputable institutions cheat their customers less in order to maintain their reputation. And if a player sees any illegal activity, he should stay away from that platform.

Unfortunately, if such a situation happens to a player, he needs to wait for some time so that the sites can resolve the problem. Even then, if a gambling site cheats, there is a system to take action against them or if an institution is licensed, it can be recommended to the licensing authority.

The legal system can also play a supportive role.

[programmer3666]

If yes what was your actions towards the casino?
Currently when you loot at the scam accusations you would see there are lot of complaints but it's seems there is not being done so far.. well I understand how most of you feels towards how some casinos treating you guys wrongly, most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

Pending of money sometimes is as a result of poor internet connection and not really the casino but the Casino should try to fix it or the bank you used should do something about it, I have deposited money in a casino before but it didn't went through but my bank debited me and so after sometime the money bounced back to my bank account and I have also deposited money before and it didn't went through and this time around it didn't went through so after sometime I went to the bank to lay a complain about what happened and they rectified it after some hours but sometimes if you don't go to the bank the money will be lost on the air.

sometimes it is not really the Casino's fault if your depost get stuck while it was processing, the issue might just be from the bank or the payment system you are using, which is why it is always recommended to keep evidence of transactions just in case the payment fails along the way and also if the money did not show up after depositing, another smart thing to do is to give the bank customer service a quick call to lay out the complaint. Casinos should also do their best to fix their systems or update them regularly.

[iv4n]

...most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

And why is the first deposit pending? Is it because slow network, or is it something with the casino? I had a case where my deposit was confirmed, but I waited too long for the casino to update my balance... it was annoying.

If it's a network, I can understand additional deposits... with a higher transaction fee, it will be faster, and the previous deposit will get confirmed eventually. But if it's up to a casino, then I don't get why anyone would make an additional deposit? It's clear they have an issue.

But if someone got there, the first thing to do is to contact support... what else? Arm yourself with patience, start with ordinary support, and make your way to someone who is above...

[Perfectbaby]

Usually like the way I does I don't just join any random gambling site just to join or gamble at the site, what happened is that I must first understand how good and reputed they could be before me joining that gambling site and even that I must first check if there terms and condition aren't that favorable to me to gamble on their site. As a start up user or who just join their platform recently, I wouldn't be that hesitant not make my verification till the end should they need when I am making huge withdrawals it wouldn't affect or my funds getting stocked on the gambling site on the name to seek for a solution for awhile without approval which is sometimes very annoying and frustrating at times that is always advisable to join the big casinos that has already made names here on forum but do not allow their reputation to sink into their minds where they wouldn't be careful using the site.

[She shining]

I have experienced a little glitch on their system where the casino tagged a game of mine as been lost when I used double chance and the or was correct. Just wrote to their support and my winnings were reimbursed. No big of an issue.

[Ultegra134]

To avoid feeling cheated, I have learned to read every online casino's terms of service meticulously before signing up. One time many years ago when I felt cheated by a casino because I was asked to submit KYC after requesting to withdrawal my winnings, this was my second time and I was confused because, the first time I won, I had a smooth withdrawal process without any KYC request. However, it wasn't until I read the terms of service that I noted that online casinos reserve the right to request for KYC verification at any time. Therefore, it didn't matter if the player had passed it initially or not. There are others that are written in fine prints that players miss and it makes it feel like they are being cheated. This does not cancel the fact that there are just some plain bad casinos that are reputable for ripping off their players after a win or deposit. 

This is probably one of the most common issues, people who don't have experience with cryptocurrency casinos often believe that they don't require any kind of KYC because it isn't asked beforehand, like in fully regulated national casinos. A large number also doesn't pay attentions to the TOS and is then found by surprise when their withdrawal or account is blocked or limited. When they fail KYC for a variety of reasons (not valid credentials, etc.) the casino is often blamed that they're looking out to scam them.

Personally, I don't remember having any major issues, except some deposit delays, or being annoyed by a major losing streak by a specific game.

[_BlackStar]

Casino companies should definitely pay attention to the terms of service. However, reputable institutions cheat their customers less in order to maintain their reputation. And if a player sees any illegal activity, he should stay away from that platform.

Unfortunately, if such a situation happens to a player, he needs to wait for some time so that the sites can resolve the problem. Even then, if a gambling site cheats, there is a system to take action against them or if an institution is licensed, it can be recommended to the licensing authority.

The legal system can also play a supportive role.

Casinos with long-term plans will try to build and maintain their reputation – but if they only care about money, then their reputation is not a priority. Legality or licensing is sometimes just a matter of appearance – even with a license, casinos can still cheat in various ways. I think we've received quite a few complaints that casinos are using their terms and services to defend themselves – even in some cases where the casino is at fault for its own claims against some of its suspected customers.

[mikel_012]

I have experienced a little glitch on their system where the casino tagged a game of mine as been lost when I used double chance and the or was correct. Just wrote to their support and my winnings were reimbursed. No big of an issue.

I had the same with a game where I bet that my team would go the season "undefeated" and they wanted to make the bet a loss because one of the games was a draw. The support wanted to say that undefeated mean was when they won every game but I had to explain that a draw is not a loss so it should be a win on my bet.

Only after many tickets they understood that I was right and gave me the money.

[Cityhunter34]

If yes what was your actions towards the casino?
Currently when you loot at the scam accusations you would see there are lot of complaints but it's seems there is not being done so far.. well I understand how most of you feels towards how some casinos treating you guys wrongly, most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

I haven't been cheated by any casino, and I don't know if there's something like that because I always try as much as possible to stick to their rules. However, as a responsible gambler that knows what gambling is all about won't be in hurry to make another deposit when you have not yet rectify your first deposit. Although most times it might be from your end but at least you need to be very sure before making another deposit not everything is the casino's fault.

[TopT3ns]

If yes what was your actions towards the casino?
Currently when you loot at the scam accusations you would see there are lot of complaints but it's seems there is not being done so far.. well I understand how most of you feels towards how some casinos treating you guys wrongly, most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

I haven't been cheated by any casino, and I don't know if there's something like that because I always try as much as possible to stick to their rules. However, as a responsible gambler that knows what gambling is all about won't be in hurry to make another deposit when you have not yet rectify your first deposit. Although most times it might be from your end but at least you need to be very sure before making another deposit not everything is the casino's fault.

Checking up on your initial deposit is what matters the most to us and then you can make a decision on what you want to do next at the casino. We are aware that this process will guard our assets against technical or administrative mistakes. Casinos have the duty of assuring us fully so that we experience no hesitation to do so. Through this patience we establish a good platform of a just gambling experience. We are firm advocates of the common good.

[Antotena]

If yes what was your actions towards the casino?
Currently when you loot at the scam accusations you would see there are lot of complaints but it's seems there is not being done so far.. well I understand how most of you feels towards how some casinos treating you guys wrongly, most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

I have not been cheated before but I have seen people been cheated even though it's not the casino I used. My experience was getting my reward slash because some games didn't hold and because of that, some my odd was slash and instead of paying based on the slash odd, the money didn't correspond with the odd after the games were deducted but I accepted my money anyways because even though I complained, there is nothing they will do since their customer support suck.

Another I watch was from a guy that was talking in a radio podcast, he won big amount of money with a very small amount of money and he was never paid. They claim the game code doesn't existed but the guy has the printed slip, even the agent that helped the guy bet on the physical casino claimed the game existed and was the one that helped him booked but the bet was denied claiming it was incorrect code, till date nobody likes the casino.

[Tungbulu]

If yes what was your actions towards the casino?
Currently when you loot at the scam accusations you would see there are lot of complaints but it's seems there is not being done so far.. well I understand how most of you feels towards how some casinos treating you guys wrongly, most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

I haven't been cheated by any casino, and I don't know if there's something like that because I always try as much as possible to stick to their rules. However, as a responsible gambler that knows what gambling is all about won't be in hurry to make another deposit when you have not yet rectify your first deposit. Although most times it might be from your end but at least you need to be very sure before making another deposit not everything is the casino's fault.

This could be due to impatience and irresponsibility. I’ve made a deposit before and waited for almost an hour and yet nothing, I quickly contacted their support team, although it took some time but I was patient till they finally responded, and they verified that the deposit didn’t get to them and I should check with my bank, which I did and in no time, the whole issue was resolved. When there’s a delay in deposit or withdrawal, there’s always something wrong somewhere, and the most logical thing to do at that point would be to contact their support system to first know what’s wrong before knowing what action to take next.

[Rockstarguy]

most people do have deposit pending and they wouldn't want to solve the previous issues they went ahead making additional deposit whereby all their payments got stocked.

What do you think are the best way to solve this issue?

If there is a delay in the deposit, then something must be wrong. Regardless, it wont stop me from making another deposit because the casino I used always responds to customer issues when you reach out to the support. I am pretty well assured that my deposit will come, provided that I did not make a deposit to the wrong chain. It is unrefundable at my casino.

I know how it feels when one deposits a certain amount to gamble and it still remains pending after so many complaints have been made. A reliable casino would always make sure they attend to their customers because when it is not being looked into, it can affect the brand of the casino, causing some gamblers to be worried about them. It is expected for every gambler to know how fast withdrawals and deposits are, and this can be achieved by doing your own research to see if a casino has this good quality of withdrawal and deposit, as there are always reviews for customers to go through.

[Rabata]

If you suspect that you are being scammed before signing up for a casino site, you should remove yourself from that site. So that you can be protected from being scammed. If after signing up for a casino site, you do not get the service according to their TOS or there is any error, you should give it a chance first. Sometimes, there may be a slight delay due to some reason, but later they can solve those problems properly. Before taking any action after being scammed, you should definitely observe all the rules and regulations there and take a decision. In case of any legal action, you should not rush and file a complaint in time.

[Ronsbit]

I am of the opinion that sometimes you just need to allow the casino to exhaust all its opportunities so that when you begin your complaint, there will not be much room for them to do or act funny. If they cheat you with not much fact to back up their claim, then they have a good case to answer because you have facts at hand. I have not been cheated before, but I will not be too quick to respond to them if they do that to me without many facts at hand.

[uchegod-21]

I have never been cheated by any casino before. However, gamblers should not fail to escalate any issue they have with a casino. They can use all appropriate channels available to them to see that they are given their entitlements. In doing so too, they will help in preventing other gamblers from being victimso thesame casino. I commend all those who are already doing so in the Scam Accusations child board. Alot of forum members have been saved the stress.

[Kelvinid]

Any issue about the site can be solved if approached correctly. I believe all casinos have support systems that can help to address the issue.
I have gambled at several casinos, and I can really say that we can never expect them all to have the same and fast response. Many acted with delay, and some did not.

That is why it is so important to choose casinos that are reputable, not just because they give huge bonuses and VIP rewards. Because the most important thing is whether they can be trusted.

[coolcoinz]

I have experienced a little glitch on their system where the casino tagged a game of mine as been lost when I used double chance and the or was correct. Just wrote to their support and my winnings were reimbursed. No big of an issue.

That's always good when you see support work and fix the issue.

I only felt cheated once and I feel like the casino had some script against auto betting to eliminate people. Anyway, I hit a losing streak at a casino playing dice and had something like 17 lost rolls in a row. Normally you play and it's like 2 wins - 1 loss, 1 win 2 losses, sometimes it's a row of 3 lost bets, but at 50% chance you rarely get 10, but 17 can feel like the system is set to get rid of you. Anyway, I've always had bad experience playing dice for long. You either bet a lot and win right away, or you're screwed.

[r_victory]

I have never felt cheated by any casino where I have gambled. I feel sorry for those who go through problems, but I also know that many of those who complain break the rules and try to cheat "first". No one who is wrong will admit it; they will want to take advantage in any way possible. Imagine if a casino decided to sue a cheater? Not every case should be treated the same!

[Nightwalker(NW)]

I have only been hearing about it but I have not experienced it before, I have been gambling on many gambling sites that I saw on this forum, I have been able to withdraw with ease and have no problem, but I make sure that I obey the rules and I do not use more than one account.

What do you think are the best way to solve this issue?

Contact the gambling site customer care.
If that does not work, you can try sites like Casinoguru to see if it would work.
If that does not work, you will have no option than to go for a lawyer's advice about it which is the last option.

Yeah this is the problems about gambling site as they would want to be that active in responding to complainant and if you take a close view you would see that there are things that needs to be corrected and fixed properly so that people wouldn't face much difficulties while gambling, so they should be up and doing, for once be vigilant to solve whatever problems that comes to them, instead most casino will just keep mute for days if not week without them minding the next person who needed their attention.