Stay away from bitpay.com payment gatway

[xbit.in]

Dear Members,

Beware before you use bitpay.com payment gateway. I had signup for their start plan which on 1% transaction fees and no other fees.

No doubt their payment gateway is very good and easy but see how do they cheat.

I had started receving payments from few clients. When i login to bitpay account i see there was mention on top " YYou are currently enabled for up to $100/day. Would you like to raise your daily limit? "
I thought it might be for verification level like igot, may be asking for my ID or other thing to verify so i click on it and then click on there was apply for Basic level to get $1000/day limit. There was not mention there it charged $30 a month fees. I click on that and got confirmation email for plan upgrade. I realised that it was not verification but was of plan upgrade.

Hence i immidiately contact their customer support if its a fees then do not consider this upgrade. They customer support told me that You have only confirmed hence they cant do anything now.
I am pasting below the communication with their support:
=========================
Regarding upgrade

User_avatar
Dhaval Chandrani Yesterday at 18:52
Hello Support,

I have click on raise your daily limit and applied for baisc. I hope there was not any monthly fees for it. Please confirm.

If there is any monthly fees then please cancel it and leave my plan as it is at 1% transaction fees.

Thanks,

Dhaval

User_avatar
Charles Stevens Yesterday at 20:26
Dhaval,

There is a $30/month charge associated with our Basic plan. If you confirmed that you would like your account approved for the plan, this charge will be debited against your merchant ledger, and you will receive the benefits associated with that plan for one month. Note that the 1% transaction fee is waived for the Basic plan. If you do not process any transactions for the month, your ledger will be credited with an "underutilization credit" that will negate the $30 fee. Let me know if you have additional questions. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Yesterday at 20:30
Ohh

Thanks for info. Please ignore my upgrade and keep my plan as it is.

I will upgrade in future when my sales grow in BTC

Thanks

Dhaval

User_avatar
Charles Stevens Yesterday at 21:01
Dhaval,

We are unable to ignore your upgrade request as it has been confirmed by you. As I mentioned below, you will not be subject to the 1% transaction fee for the duration of the month, and if you have no transactions the $30 will be returned to your ledger. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Yesterday at 21:36
Hello

As i said i was not aware of it. It that it was jusj verification process. If you cant do please cancel my account and settle my bitcoins to my wallet

Regards

Dhaval
Hosticon.comBitPay Support Center <support@bitpay.com> wrote:

User_avatar
Dhaval Chandrani Yesterday at 21:58
Hello,

Why can't you downgrade? No i am confirming this to downgrade again.

Kindly do that or cancel my account with bitpay and send my btc to my wallet.

Regards,

Dhaval

User_avatar
Charles Stevens Today at 00:33
Dhaval,

I'm going to check with my team to see if we're able to credit your ledger for the amount of the plan charge. I'll be back in touch with you soon. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Today at 00:45
Yes please. There should be transparency and honesty in business if you are looking for long term business.

----- Original Message -----

User_avatar
Charles Stevens Today at 01:58
Dhaval,

We try to make it clear by asking merchants to confirm when they choose to sign up for one of our paid plans. I'm happy to provide any feedback you may have if the confirmation request was unclear (or if the messaging around the pricing information isn't clear). As I mentioned below, I'll be back in touch with you once I've discussed this issue with my team. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

[franky1]

summary:
stay at $100 a day limit with a $1 MAXIMUM fee to pay per day. or upgrade to then have higher limits and pay $30 fee which equates to a SET $1 per day on average.

i see it as prepaying a months worth of fee to have over $100 limit

but be warned if you dont average $100 a day for the whole month, then it may cost you more then 1% on average if your on the monthly plan.

also be warned that bitpay wont explain it clearly.

it remains confusing when they say:

if you have no transactions the $30 will be returned to your ledger.

does that mean if you receive just 1 transaction or a few transactions that only total... well $30 that they get to keep it all.
i hope that if your transactions do not total $3k for the month. they will treat it as 1% fee and only take 1% of the value below $3k. meaning in my example that if for the month you only do 1 or a few transactions totalling $30, they take 30c and give you $29.70 (not keeping the $30)

[xbit.in]

Thanks,

Can any one suggest me other good payment gateway?

I dont want BTC to convert in USD or INR and get transferred to my bank account. I want BTC collect in payment gateway should be transferred to my blockchain wallet.

[dave111223]

Thanks,

Can any one suggest me other good payment gateway?

I dont want BTC to convert in USD or INR and get transferred to my bank account. I want BTC collect in payment gateway should be transferred to my blockchain wallet.

Then you don't need to use a merchant service at all.  If you plan on just accepting bitcoins and keeping bitcoins then depending on what platform you are using there is probably already a payment module available.

For example: https://wordpress.org/plugins/bitcoin-payments-for-woocommerce/

Or if you have a physical retain location you could use: https://coinofsale.com/

[xbit.in]

We use whmcs  not wordpress.
There is third party plugin for it but not working perfect. QR code is not loading and even invoice is not getting marked paid upon payment (call back not working)

Then you don't need to use a merchant service at all.  If you plan on just accepting bitcoins and keeping bitcoins then depending on what platform you are using there is probably already a payment module available.

For example: https://wordpress.org/plugins/bitcoin-payments-for-woocommerce/

Or if you have a physical retain location you could use: https://coinofsale.com/

[bcoins]

They advertise as 1% transaction but they even charge 0.01 BTC to transfer it in your wallet.

People use bitcoin because of low fees buy companies . Then what wrong to use payal or credit card payment gate .
Why to use bitcoin if this much charges.

Dear Members,

Beware before you use bitpay.com payment gateway. I had signup for their start plan which on 1% transaction fees and no other fees.

No doubt their payment gateway is very good and easy but see how do they cheat.

I had started receving payments from few clients. When i login to bitpay account i see there was mention on top " YYou are currently enabled for up to $100/day. Would you like to raise your daily limit? "
I thought it might be for verification level like igot, may be asking for my ID or other thing to verify so i click on it and then click on there was apply for Basic level to get $1000/day limit. There was not mention there it charged $30 a month fees. I click on that and got confirmation email for plan upgrade. I realised that it was not verification but was of plan upgrade.

Hence i immidiately contact their customer support if its a fees then do not consider this upgrade. They customer support told me that You have only confirmed hence they cant do anything now.
I am pasting below the communication with their support:
=========================
Regarding upgrade

User_avatar
Dhaval Chandrani Yesterday at 18:52
Hello Support,

I have click on raise your daily limit and applied for baisc. I hope there was not any monthly fees for it. Please confirm.

If there is any monthly fees then please cancel it and leave my plan as it is at 1% transaction fees.

Thanks,

Dhaval

User_avatar
Charles Stevens Yesterday at 20:26
Dhaval,

There is a $30/month charge associated with our Basic plan. If you confirmed that you would like your account approved for the plan, this charge will be debited against your merchant ledger, and you will receive the benefits associated with that plan for one month. Note that the 1% transaction fee is waived for the Basic plan. If you do not process any transactions for the month, your ledger will be credited with an "underutilization credit" that will negate the $30 fee. Let me know if you have additional questions. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Yesterday at 20:30
Ohh

Thanks for info. Please ignore my upgrade and keep my plan as it is.

I will upgrade in future when my sales grow in BTC

Thanks

Dhaval

User_avatar
Charles Stevens Yesterday at 21:01
Dhaval,

We are unable to ignore your upgrade request as it has been confirmed by you. As I mentioned below, you will not be subject to the 1% transaction fee for the duration of the month, and if you have no transactions the $30 will be returned to your ledger. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Yesterday at 21:36
Hello

As i said i was not aware of it. It that it was jusj verification process. If you cant do please cancel my account and settle my bitcoins to my wallet

Regards

Dhaval
Hosticon.comBitPay Support Center <support@bitpay.com> wrote:

User_avatar
Dhaval Chandrani Yesterday at 21:58
Hello,

Why can't you downgrade? No i am confirming this to downgrade again.

Kindly do that or cancel my account with bitpay and send my btc to my wallet.

Regards,

Dhaval

User_avatar
Charles Stevens Today at 00:33
Dhaval,

I'm going to check with my team to see if we're able to credit your ledger for the amount of the plan charge. I'll be back in touch with you soon. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

User_avatar
Dhaval Chandrani Today at 00:45
Yes please. There should be transparency and honesty in business if you are looking for long term business.

----- Original Message -----

User_avatar
Charles Stevens Today at 01:58
Dhaval,

We try to make it clear by asking merchants to confirm when they choose to sign up for one of our paid plans. I'm happy to provide any feedback you may have if the confirmation request was unclear (or if the messaging around the pricing information isn't clear). As I mentioned below, I'll be back in touch with you once I've discussed this issue with my team. Thank you.

Sincerely,

Charles Stevens
Client Operations Engineer
BitPay, Inc.

[Gator-hex]

If you don't want to convert to fiat I believe you can just call up the Official Bitcoin Core wallet with some simple HTML code like this..

<a href="bitcoin:1MyBitcoinAddressHere?amount=2.95&label=ProductIDorDescriptionHere">Click Here To Buy With Bitcoin</a>

[xhoud01]

Thanks,

Can any one suggest me other good payment gateway?

I dont want BTC to convert in USD or INR and get transferred to my bank account. I want BTC collect in payment gateway should be transferred to my blockchain wallet.

Hi maybe try bitcoinpay.com - if you only need BTC>BTC they will lower the fees for you, just ask. It is new startup from Europe offering both POS and full API.