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tom99
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August 29, 2014, 06:31:57 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW???  I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. |
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apmapm12
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August 29, 2014, 06:38:44 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW??? I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. Didn't know about it.... I figured generally companies respond to their tickets.... And I love seeing that my ticket is a low priority.. Its kinda like that dumb sales email they sent me...they said hey contact us. So I did and still no word on that either. |
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tripppn (OP)
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August 29, 2014, 06:45:04 PM |
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Sounds a lot like my experience. When everything goes right GAW is great but if something goes wrong then they want nothing to do with you and make you jump through hoops to get help.
Why even have a ticket system if the best place to get help is there personal forum? Why is it that when something goes wrong you have to create an account on 2 more sites to get assistance? Freshdesk and their forum...
Why not just integrate it ALL into the account you make with GAW in the first place? Can't the site itself have a ticket system built in and a forum tab? Would prob be easier for the customer AND the support employees.
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“You can't be a real country unless you have a beer and an airline - it helps if you have some kind of football team, or some nuclear weapons, but in the very least you need a beer.”
― Frank Zappa
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tom99
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August 29, 2014, 06:48:04 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW??? I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. Didn't know about it.... I figured generally companies respond to their tickets.... And I love seeing that my ticket is a low priority.. Its kinda like that dumb sales email they sent me...they said hey contact us. So I did and still no word on that either. Gaw is very busy in last few days and hashlets sell like hot cake. |
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apmapm12
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August 29, 2014, 06:51:37 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW??? I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. Didn't know about it.... I figured generally companies respond to their tickets.... And I love seeing that my ticket is a low priority.. Its kinda like that dumb sales email they sent me...they said hey contact us. So I did and still no word on that either. Gaw is very busy in last few days and hashlets sell like hot cake. Busy or not responding to my trouble ticket and saying here is the tracking # that I allready have is no help at all... They should have helped with my problem instead they just "answered" my ticket and I'm still waiting for my real answer |
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tripppn (OP)
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August 29, 2014, 06:53:19 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW??? I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. Didn't know about it.... I figured generally companies respond to their tickets.... And I love seeing that my ticket is a low priority.. Its kinda like that dumb sales email they sent me...they said hey contact us. So I did and still no word on that either. Gaw is very busy in last few days and hashlets sell like hot cake. If they are so busy maybe they can afford to get some more support reps. |
“You can't be a real country unless you have a beer and an airline - it helps if you have some kind of football team, or some nuclear weapons, but in the very least you need a beer.”
― Frank Zappa
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apmapm12
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August 29, 2014, 06:54:21 PM |
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You have to be kidding me... So I spent my refund which comes in the form of a gift card on 2 fury's. They didn't pay enough postage so I have to pay the mail man $5.33 to make up the difference... What in the hell is going on GAW??? I have to post on this comment. I won't be ordering from GAW again. I opened a ticket asking for help with my missing package. The rep responds to me and says here is ur tracking #..... My question in the ticket was why this miner is over two weeks after me ordering it and still not here??? I feel set up my first order took 2 days for it to get to me... So after waiting I order another fury and this one arrived quickly... Than the original fury arrived yesterday with a bill from FedEx because they paid to expedite my order through customs 2 weeks is expedited not to mention how is this my fault !!!?? Please help GAW! Why didnt you try this this site: hashtalk.org for help. Didn't know about it.... I figured generally companies respond to their tickets.... And I love seeing that my ticket is a low priority.. Its kinda like that dumb sales email they sent me...they said hey contact us. So I did and still no word on that either. Gaw is very busy in last few days and hashlets sell like hot cake. If they are so busy maybe they can afford to get some more support reps. There we go I work in a customer service centre I could help  |
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apmapm12
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August 30, 2014, 12:37:17 PM |
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Still waiting for anyone from GAW to reach out to me...
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apmapm12
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September 10, 2014, 04:15:35 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... |
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CGAnomaly
Newbie
 Offline
Activity: 56
Merit: 0
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September 10, 2014, 04:18:22 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. |
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apmapm12
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September 10, 2014, 04:23:43 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. Really is starting to seem that way... Over priced and I can't even sell them now. |
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MonetaCoin
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September 10, 2014, 05:52:49 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. Really is starting to seem that way... Over priced and I can't even sell them now. What's up with the crazy price increase with those hashlets. Funny to about GAW not responding I've been hearing a lot of them being slow to respond to tickets |
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apmapm12
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September 11, 2014, 12:40:06 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. Really is starting to seem that way... Over priced and I can't even sell them now. What's up with the crazy price increase with those hashlets. Funny to about GAW not responding I've been hearing a lot of them being slow to respond to tickets Thanks anyway GAW after two weeks and many tries to resolve my dispute with barely any response , I've sold my hashlet account thanks for the bad service. |
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GAW_Amber
Member
Offline
Activity: 77
Merit: 10
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September 12, 2014, 02:23:54 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. Really is starting to seem that way... Over priced and I can't even sell them now. What's up with the crazy price increase with those hashlets. Funny to about GAW not responding I've been hearing a lot of them being slow to respond to tickets Thanks anyway GAW after two weeks and many tries to resolve my dispute with barely any response , I've sold my hashlet account thanks for the bad service. I am sincerely sorry for the lack of communication on our end. If there is anything I can to do make this better for you please let me know! We are currently expanding our Customer Service department to ensure faster and more efficient response times. Amber amber@gawminers.com |
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apmapm12
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September 26, 2014, 11:51:57 PM |
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Still waiting for anyone from GAW to reach out to me...
Still waiting to have my problem resolved. I've spoken with GAW amber as well with no results. GAW u must really need to hire more ppl if I can only get 1 response out of u every two weeks. On this same matter I've gotten my fury's in the mail and I'm not paying the 15.99 that FedEx wants me to. I've order over three fury's seperatley from GAW and never had to pay this 15.99 fee before so they def screwed something up with this shipment. To sum these up all I can say is wow GAW I'm very disappointed. You guys are pumping the market with amazing tech , leading the industry in working for your customers ROI. What you need to do now is work on your customer service... Oh they don't give a crap about you any more... It's all about the overpriced hashlets now. Really is starting to seem that way... Over priced and I can't even sell them now. What's up with the crazy price increase with those hashlets. Funny to about GAW not responding I've been hearing a lot of them being slow to respond to tickets Thanks anyway GAW after two weeks and many tries to resolve my dispute with barely any response , I've sold my hashlet account thanks for the bad service. I am sincerely sorry for the lack of communication on our end. If there is anything I can to do make this better for you please let me know! We are currently expanding our Customer Service department to ensure faster and more efficient response times. Amber amber@gawminers.comI just want to say thank you amber for your help on this ticket. With that being said I finally got my gift card. I started that ticket just around the end of august and I feel that for a simple problem like this to have taken that long should not be happening. I hope you guys are able to improve.... |
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