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October 11, 2014, 05:21:01 AM |
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Hi all,
The LiUn Consultants are looking to potentially add some new talent to our team.
Currently, we handle a LOT of hosting based issues. People wanting to get into hosting and need design, implementation, etc of virtual/hosted environments. We also handle a lot of system administration issues but you'd likely be chat support when you start. We don't allow technicians who haven't been with us a LONG time before they can login to customer infrastructure.
Example of jobs/issues:
cPanel installs
WHMCS installs w/ integration to hosting environment
High availability webserver/DNS hosting
Email environment setups with spam filtering, continual user management, performance tuning, etc.
SolusVM master/slave installs
LOTS of custom issues,errors,etc. With programs ranging from Apache2,Nginx to Minecraft server issues. Everything and in between.
We do things a little different at LiUn Consultants.. When you are handed an issue for a custom, you become that customers personal liaison to our company. They've have your email, IM, mobile, home #. We also offer 24/7 support that requires you to answer them within ~30 min.
If you feel you'd be unable to cope with the last statement, just don't apply. We understand things happen IRL making it impossible to be online/near a computer 24/7, however, that being said, we allow for a few mistakes here and there regarding the 24/7 policy but the leniency runs out VERY quick. When people purchase services from us, they want to know their assigned tech is there for them and if you have to call in and get another tech to handle the issue... the customer is gonna be like "what the fork!? you're not my guy!"
also, we require TONS of documentation. All changes/updates/everything done to a customers environment is to be documented. There is no leniency here. Reasons being: 1. We provide this documentation to the client 2. Technicians on your team need to be 100% in-sync with what's going on with the customers machine(s). 3. If for some reason another technician has to fill in for you, they need to know exactly what you've been doing, how you did it, and why.
tl;dr == Lots of documentation. Lots of different issues. 24/7 required, response within 30 min, Customers can be mean.
If you're still with us, shoot me a resume and some info about you as a private message. Resumes are great and all but they don't paint a perfect picture. You should be prepared to take multiple open-ended thinking questions evaluation tests, a basic linux/unix bootcamp where our highest level techs throw questions at you that you're required to answer correctly (Some questions allow use of Google, we don't need know-it-alls, we need people who can think on their feet and aren't afraid to go google-searching for answers and most importantly, aren't afraid to ask for help).
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