GAWMiners Client Services Review

[P4ndoraBox7]

Hi, the original threads was on Hashtalk.

Hey all,

People can say anything they want to say about the customer service at GAW/Zen, but I figure that it’s time for me to post my most recent experience with them over the phone.

Hold Wait Time: Less than 15 seconds.
Rep Name: Brian (or Bryan.. not sure how he spells it.)
Call Date/Time: Sunday Oct 10, 2014 @ 5:00 pm EST (GMT-5)
Call Type: Tech support
Call Length: 5 minutes

Brian was courteous over the phone, and very patient with my questions about the zen hashlets I bought a couple days ago. He didn’t sound like I was a burden on him, and was very informative. He knew that my topic was about daily payouts/ROI on my zen hashlets, but didn’t make me feel like I’m customer #1,000,000 to ask the question. Rather than blow me off to make it a 30 second call, he stayed on the line with me and went over a few calculations as to what’s reasonable to expect as far payouts go (for the sake of my spreadsheet.)

Overall he sounded very knowledgeable, with no need to reference to any white papers or documentation on his end making the call flow really smooth. I felt that the call went exceptionally well, as he fully took care of every question I had. I told him I would write this review on Hashtalk.org, so hopefully he will get to see it.

Brian is an example of the actual level of customer service GAW Miners provides to its customers. If anyone ever doubts their customer service abilities, send them to this review. I never got paid to write this, and I wrote this 100% on my own free will.

Thanks guys!

Maursader

Ps. One thing though, it would be cool if they asked what our username was in the forums so they would know more of who they are talking to (in case if the customer on the phone is active here.) But it’s not required.

[satcomcom]

1.How could appear negative balance at zero payment BTC ?!!
2.Site for monitoring payments of multipool informs that the payments are still http://poolpicker.eu/text.php but for a few days I see zero or negative balance.
3.Why do I see a negative balance? If the profit from the work nashlets not cover the cost of his service he shall deactivated in cloud.zenminer!
 They still want me to paying out of pocket for the possibility of earning cloud.zenminer?

[bitgeek]

You won't pay anything out of your pocket. Because your Income is now temporarily lower than fees, it shows negative but in fact is 0.

[satcomcom]

My computer makes more!  


The problem is that they are in their business plan initially decided to bite off a big chunk profit of investors.
Now this situation dramatically exacerbated the depreciation Bitcoin. Their business model has passed a critical feature for which maintenance cost becomes higher of hashlets profit. As a result Gawminers face a choice to wait end of fall in the value Bitcoins and the influx of user complaints. Or to reduce the cost of service (in case of prolonged depreciation Bitcoin is inevitable otherwise they will lose investors and go bankrupt).
 Already, investors panic sell haslets in the nashlet market!

While the price on the price of GAVMiner is:

As we see today nashlets nobody needs even 45% of the cost and the price goes down every day. If GAWMiners will continue in the same spirit, it is very difficult to attract new investors.

[bitgeek]

(...)
Now this situation dramatically exacerbated the depreciation Bitcoin. Their business model has passed a critical feature for which maintenance cost becomes higher of hashlets profit. As a result Gawminers face a choice to wait end of fall in the value Bitcoins and the influx of user complaints. Or to reduce the cost of service (in case of prolonged depreciation Bitcoin is inevitable otherwise they will lose investors and go bankrupt).
(...)

The problem is that the costs of energy and maintenance are calculated in USD, so in case of "prolonged depreciation of Bitcoin" most cloud minings will go bankrupt.
I've read about it a few weeks ago, people were already saying that prices below $300 will be the death of mining, because every single miner working at the moment was designed and produced when the price was $400 or higher.

[P4ndoraBox7]

With GAWMiners, we are negative payout proof.

Soon the Hashcoin will be released, and their technical support team answer in less than 24h.

The pool rates are now controlled by GAW.

You may see the pools here at www.poolpicker.eu to select your most favorable Hashlet after.

The rates of the Zen Hashlet has drop and to give the customers some profit back, the Zen Hashlets are now able to mine Hashpoints that will have the possibility, as the Hashlet Prime, to exchange the Hashpoints for Hashcoins.

There is ''Haters'' for every big company. I joined them 2 month ago we were 20k customers, now we are about 60-80k.

Don't miss the boat, its not too late to be part of a great team.

[ajw7989]

With GAWMiners, we are negative payout proof.

Soon the Hashcoin will be released, and their technical support team answer in less than 24h.

The pool rates are now controlled by GAW.

You may see the pools here at www.poolpicker.eu to select your most favorable Hashlet after.

The rates of the Zen Hashlet has drop and to give the customers some profit back, the Zen Hashlets are now able to mine Hashpoints that will have the possibility, as the Hashlet Prime, to exchange the Hashpoints for Hashcoins.

There is ''Haters'' for every big company. I joined them 2 month ago we were 20k customers, now we are about 60-80k.

Don't miss the boat, its not too late to be part of a great team.

Overall the support and PR are great for GAW however they have some MAJOR flaws. First a lot of the promises they give fall flat. For example primes being able to mine SHA was promised many many weeks ago. Another fiasco was the whole prime buyback promises. First they say you can sell it for 80% of what you paid. Then they change it to 80% - what you mined then they just flatout did not offer any buyback and let it open in the market (which they flip flopped over whether it would be in the market or not). A lot of value that is seen in GAW is speculative. So now we can mine hashpoints but guess what they have no value as of yet. WE used to be able to buy hashlets with it but that was turned off.  Of course there are many positive things about the company such as support, accommodation for lower pool payouts with hashpoint mining, constant updates and communication, listening to user feedback, etc but I feel the positives have been said over and over again compared to the negatives. And no I am not a hater but I am certainly not blinded to the negatives.