OkCoin Account hacked

[qiuness]

Hi, my Okcoin account was hacked. In the night that it happened my phone has magically do a factory reset in the pocket. My 2factor authentication is gone, password changed.
I believe it was someone close to me, but i`ll sort that out later.

I`m looking for a way to get in touch with okcoin. Do any of you know if they have someone that understands english?

[supercoin69]

1. How_much_do_you_trust_your_girlfriend/boyfriend.....! What is your gender? if you are an boy look close to yours girlfriend !

2. What they ( boyfriend/girlfriend ) do when they see your  phone? ( duuh )

3. Do you often ask his/her friends what he/she did last night?

ps

just little tips

Hope you get yours account back !

[ostrij]

There is no any feed back about your issue .
In my opinion OKCoin security policy is even too tight. They don't allow to withdraw coins 24h after changing password, what is annoying sometimes.

[qiuness]

I forgot about this thread. I managed to get in touch with support through email, and THANK GOD i got someone who knew english very well. He helped me reset and assume control over my account.
The guy who did it withdrew ~3000LTC but then decided to not hit the confirmation emails (he had access to the phone with email). I guess he got cold feet, but i did not pursue criminal charges although i know who it was.

Well.. lesson learned. Either use a phone password or hide 2FA behind several locked screens or alltogether to maximize security.

[ostrij]

Hey, I'm really interested in this case. So the person who got access to your account, knew your OKcoin username and password, and got an access also to your phone, wright? But, thanks God, he (or she) had no access to your e-mail to click confirmation e-mails.

As far as I know Google's 2nd-factor authentication is OK, and in this case there was no problem with some kind of weakness in technologie itself, correct? I'm not using Smart phone at the moment for 2nd-f authentification, but special PC only for making coin transfers and no other purpose. Of course there is no any mobility possible , but somehow I believe that it is safer than nowadays Smart phones. Who knows..

[Bitcoins101]

Hey, I'm really interested in this case. So the person who got access to your account, knew your OKcoin username and password, and got an access also to your phone, wright? But, thanks God, he (or she) had no access to your e-mail to click confirmation e-mails.

As far as I know Google's 2nd-factor authentication is OK, and in this case there was no problem with some kind of weakness in technologie itself, correct? I'm not using Smart phone at the moment for 2nd-f authentification, but special PC only for making coin transfers and no other purpose. Of course there is no any mobility possible , but somehow I believe that it is safer than nowadays Smart phones. Who knows..

The issue was someone in real life trying to rob him. He probably had access to his email, but was either to stupid to realize he needed to do that or changed his mind.

OKCoin allows Google Authenticator, SMS authentication, a password for logging into your account, an extra admin password, email confirmation, and saved withdrawal addresses. All those security features are possible at the same time to protect your account from theft. You should use them, but if you aren't, you'll probably still be safe with two good passwords on the account, a good password on your email, and reasonable browsing habits combined with a non-Windows OS.