So my skrill account was locked(cant send/withdraw/receive) money earlier,I contacted them they let me send delivery proofs then i sent my delivery proofs as I sold game cards and keys. On Nov 25th they replied to me via email saying they are chekcing. but until December I still dont got a reply from them.yesterday Dec 5th,I talked to Skrill on twitter,they said will send me an email in a moment then no more words.
Today I logged in my email found 2 emails and my 3.8K$ in Skrill only got 26.46$ left.From what they emailed me ,they only allow me less then 24 hours to withdraw my money then manually reversed all my money to the senders and claim to be I am using skrill to do money laundering and criminal things.
I have sent msgs to them asking if I could let the senders resend money to my friends account.So what do you think guys?
1st email:
Dear xxxxx,
Thank you for contacting us.
We are sorry to inform you that during a recent audit of your Skrill account we found reasonable grounds to discontinue our business relationship. Therefore your account is now pending closure. Please withdraw your outstanding balance to a bank account in your name. Once your current balance is withdrawn, your account will be closed automatically. Please note that this decision is final.
More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:
4. Opening Your Skrill Account
[ ... ]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[ ... ]
17. Termination and suspension
[ ... ]
17.4. We may at any time suspend or terminate your Skrill Account without notice in case:
17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
17.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
Best regards,
Georgi
Skrill Help Team
=======================================================
2nd email:
Dear xxxxx,
We would like to thank you for placing your trust in our company and the Skrill services. However, we regret to inform you that for the reasons set out below, we are unable to continue providing services to you.
You have been using the Skrill services in violation of the prohibitions laid in section 11 of your Skrill Account Terms of Use available at
https://www.skrill.com/en/siteinformation/terms-conditions/. Accordingly, as per section 11.6 of the Skrill Account Terms of Use you are hereby notified of the immediate closure of your Skrill Account. Further, the legal relationship between you and Skrill is terminated with immediate effect and you will be no longer able to use the Skrill services. This notice shall not affect any actual or contingent claims of Skrill prior to the date of this notice.
Please be kindly informed that the recently received funds were reversed to their senders.
Your Skrill account has now been accordingly set, so that you can proceed and withdraw the available balance. Once the funds are withdrawn, the account will be automatically closed.
Please understand that we cannot completely delete user information because of legal/regulatory and technical back up requirements, but we can assure you that your private details will not be used to harm you as a customer of Skrill.
Should you require further assistance or in case further queries arise, please do not hesitate to contact us again.
Best regards,
Skrill Merchant Services
E-mail:
merchantservices@skrill.com Tel: +44 (0)870 383 0762
