What happened:: I deposited a few BTC on my mcxNow account. Went ok. After that I decided to deposit from an almost empty wallet 0.00591647 BTC. It did not arrive. After a few days still nothing arrived. Sent an email, no reply. Discussed it in the chat box, no reply, had to talk to realsolid they told me. But he never responds.. Used the chatbox on
http://webchat.freenode.net/?channels=#mcxnow , same story. Send him a few more mails. Still no response from realsolid even though I sent him PM's and addressed him directly. Waited a whole month. Tried contacting him during chat. Same story all over again: He just ignored me.
Only answer I got (from other users): you should have read that there is a MINIMUM deposit. I had lost my coins and should say goodbye to them. Excuse me? Come again? Never have I heard of a minimum deposit and no refunds?
Yes, I know I should have read that there was a minimum deposit.
Yes, I know it's only 4 dollar's worth of BTC.
But that's NOT THE POINT. Its the principle. I should be able to trust my exchange, and expect them to respond to my support questions and act reasonably to them. I have accounts on at least 5 other exchanges and never has anything like this happened.
Today I decided to get his attention and get him aggravated. You know what he did? He chatbanned me for $50 worth and bragged about it afterwards. So he rather spends $50 on having me shut up than spend $4 to get a happy customer!?!. Coming from a site that shouts 'Welcome to the investment class' this is totally and completely unprofessional. And some other things I will not state here.
My warning: stay away from mcxNow and RealSolid and do your business on a *real* exchange.
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=102245Reference Link: None.
Amount Scammed: 0.00591647 BTC
Payment Method: bitcoin transfer
Proof of Payment: https://blockchain.info/tx/8474b316aaeb49582867db6facde3fee9f25ad37d799314dc4fda4215eac4869PM/Chat Logs: Unfortunatly I forgot to save the chat log.
Additional Notes: stay away from mcxNow and TheRealSolid
