VPS users, help me (specially if you are Interserver user)

[Anoona]

I purchased a VPS from Interserver, but when I want to connect via VNC viewer I obtain this message

"The connection was refused by the host computer" (not original message, just translated from spanish lol)

Any help?

[tyz]

Well, I have used Interserver for some time but I have never faced this message. I changed the service because of the bad support in English.  I switched to Digitalocean.com. Maybe this is also an option for you.

Found the following forum thread which seams to face the same problem.
https://support.realvnc.com/knowledgebase/article/View/309/1/failed-to-connect-the-connection-was-refused-by-the-host-computer

[Amph]

contact their service, nothing we can do from here, also i boudt you can connect with an external remote software, if that software is not present to the other server, you need to use the tool they offer to you

usually you can connect with credential easily, those credential are given when the vps is purchased, actually you choose them

[110110101]

I purchased a VPS from Interserver, but when I want to connect via VNC viewer I obtain this message

"The connection was refused by the host computer" (not original message, just translated from spanish lol)

Any help?

Maybe you have tried this already, from their support page: https://www.interserver.net/tips/kb/how-to-remote-desktop-to-vps/

I only use digital ocean and ssh (linux vps) so I can't offer any more help with Interserver. Just thought I'd post a link if you still haven't been able to log in properly. By using VNC I assumed you are using a Windows VPS?

[Kozan]

Almost 2 days old but if you still need help, please just send me your contact details via pm, I will be able to help you out at no cost!

Did you install any vnc server on the remote machine?