Who is this man child Giancarlo? CFO? And owner?
"I carefully checked your position and I believe your loss was due to you clicking multiple times on the "close button" position when our trading engine experienced a lag.
As you were aware that the system was lagging you should not have done this and the fact that you blame your misbehavior on us can't be accepted as a valid cause for a reimbursement."
This is abominable. Fucked up beyond words and reason.
This mind boggling incompetence must be criminal for a large financial services exchange. Even in HK.
"You clicked this button which did something else than than it said on the label. Too bad. Fuck you." Who do you sue when Bitfinex loses your money? Do you even know?
No!Which makes this particular brand of shit sandwich look (and smell) as bad (or worse) than anything served by Mt.Gox.
Up to the point where they Mt.Gox went out of business.
Bitfinex is run by incompetent clowns who don't understand their own malfunctioning code, because... they stole it.
Shitfinex is a clusterfuck.
Get out. Get out.
Get out.