Missing Bitinstant deposit and support

[qartheen]

I made a fairly large bitinstant deposit something like twenty hours ago, it never showed up, I never got a confirmation email. nothing.

I emailed support@bitinstant.com last night (15 hours ago) and have received no response. From what I've read on this forum, that is quite unusual.

What's going on?

edit: spelling

[Zanatos666]

You might try calling them as well.  From what Ive seen, delays are caused because the deposit amount is off a cent or two, instead of being exact. 

[qartheen]

They finally replied and fixed it! Not exactly instant, but I can't complain too much I guess. I'll note that I did call them, it did nothing, but posting on this forum seemed to be effective in getting a response.

[Yankee (BitInstant)]

They finally replied and fixed it! Not exactly instant, but I can't complain too much I guess. I'll note that I did call them, it did nothing, but posting on this forum seemed to be effective in getting a response.

Hey,

I'm not sure which order your referring to, this is the first time I'm seeing the forum post.

All orders are completely instantly unless its a glitch on our end which we refund the fee's.

Im glad this was sorted.

Can you edit your the thread title please to reflect that?

Thanks

Charlie