Customer service at most big places is bad. Generally.
I can confirm that, but it's more of company uncompatibility as they have too small support team and too many customers=backlog.
I don't think it would be so hard to hire few more workers for this and make customers satisfacted and always comming back, not leaving after first problem cuz customer support is busy.
Actually thats not true at all, cex have the best support team i know ; they always reply in 10mins to 3 hours.
Have you tried to send an Email to their support service ?, and sign a message with the bitcoin adress you're using on ghash.io , to prove you're the owner of this account , and then request a reset of your 2FA
I have sent 1 email a week for 6 weeks to
support@cex.ioand not received a single response
