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Author Topic: MtGox withdrawal issues via SEPA(EU)  (Read 1140 times)
Haembi
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June 10, 2011, 11:26:59 AM
 #1

Hi,

I am living in Germany and i wanted to withdraw some USD(60.73$) to my German Bank Account. I used SEPA for this.
But now i am waiting since last friday (06/03/11 09:34) and the money hastn't arrived yet.
Are there any other users, who withdrawed from mtgox via SEPA? How long did you wait?

I already send them an email but haven't got an answer. I wanted to know if there's maybe a problem.
If I remember everything correctly, I may have forgotten to add the country to my address. Could this be a big problem?
I thought the Account is uniquely addressed through the IBAN and BIC.... Should i only wait longer or meh? Any ideas?

Thanks and Greets,

Haembi
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June 10, 2011, 11:40:03 AM
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Hi there,

for me it took no longer than three days last time, but only after I resolved an issue because I did not specify my full address (whenever I issue a SEPA transaction from my online banking account it does not even provide enough space to enter the full address of the recipient so I did not think it was vital).

Did you specify your full name and postal address along with your IBAN/BIC? If so I'd wait a bit more for a reply from Mark (MtGox). He was very helpful and quick to respond the last time I had a problem but I think in the meantime he is a probably extremely busy so give it some time.

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Haembi
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June 10, 2011, 12:23:28 PM
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Yes, I specified my full name and postal address, I only forgot the "germany" at the end. Thanks for your reply, I think when there is an issue it can be solved easily Smiley
Haembi
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June 28, 2011, 11:59:20 AM
 #4

! Angry !
Today is the 28th of June. I have opened a support ticket on support.mtgox.com at Jun-12 06:11. I know that the recent changes took some time and that they are working a lot.
But now I am waiting 16 days for my money! 16 days? Okay, I would understand 5 days, 10 days, but 16??
Accounting to the information they gave me, the country was missed. Okay, I replied via E-Mail AND ticket-system. Both on the 15th June.
Since then I haven't heard anything from them...
I am totally unsatisfied. What can I do?

Thanks in advance

Haembi
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