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Author Topic: BitInstant - 6 Hours and Still Waiting (Resolved, took ~24 hours)  (Read 1292 times)
freeAgent (OP)
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September 08, 2012, 09:16:31 PM
Last edit: September 10, 2012, 02:28:21 AM by freeAgent
 #1

I used MoneyGram to fund a wallet and even though BitInstant claims the order completed almost immediately, the wallet still has no funds in it ~6 hours later.  This is not very "instant" service.  I tried calling them, but nobody answered.  I also sent an email to support 1.5 hours ago (a reply to the automated email confirming my transaction, so it has all the details in it) and haven't received a reply.  I've never experienced a BTC transaction this slow.  So much for "instant".  I thought I was paying the MoneyGram and BitInstant fees for faster service (~10% of the total transaction amount), but apparently not.
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freeAgent (OP)
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September 08, 2012, 09:52:03 PM
Last edit: September 09, 2012, 02:28:02 AM by freeAgent
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Update - just got an email from Charlie.  Apparently they are working on it.

Update 2 - I still don't have my bitcoins after 7 hours.

Update 3 - 8 hours and counting.

Update 4 - 9 hours and no coins.

Update 5 - 10 hours.

11 hours.
Yankee (BitInstant)
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September 09, 2012, 07:08:12 AM
 #3

Update - just got an email from Charlie.  Apparently they are working on it.

Update 2 - I still don't have my bitcoins after 7 hours.

Update 3 - 8 hours and counting.

Update 4 - 9 hours and no coins.

Update 5 - 10 hours.

11 hours.

I'm sorry for your delay, sometimes on weekends getting in touch with the right people to fix a transaction takes a little longer.

Please send me a PM, I don't know which order you are referencing.

Thanks.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
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September 09, 2012, 07:41:28 PM
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I got my coins.  It took about a day, but they're here now Wink
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September 09, 2012, 11:32:40 PM
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Should consider changing your thread title to indicate you received them and it took 1 day.

                                                                               
                
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