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Author Topic: Official Quoine Exchange Thread  (Read 36003 times)
Quoine Exchange
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October 06, 2015, 10:05:50 AM
 #21

great site, nice design, but the minus is the translate your site, when i visit your site, the site is directly translate to my language, and the translate is not really good. maybe try to make an english language as main language, just my opinion.

i'm interested with the interest. will sign up soon.


Hi,

Thank you for showing interest in our platform. I assume you are referring to the Bahasa Indonesian version of the site? Let me check with this to see if we can refine this. The Site is fully available in English should you desire, via the language links at the top of the page.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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Quoine Exchange
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October 06, 2015, 10:32:30 AM
 #22

Is ID submission etc. mandatory on this platform? Why not be a little reluctant like BTC-e?

Hi,

Please confirm if you are having issues with ID submission and I will try to get your problems resolved. Did you mean to ask why can't we be more lenient on ID requirements?

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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October 06, 2015, 10:38:36 AM
 #23

Withdrawal process is very slow.
I try to withdraw to Indonesian Bank (BCA), but until now still not transfered.
Requested Received On: September 28, 2015 At: 08:34
Request Processed On: September 29, 2015 at: 09:28
Hi Quoine, can you accelerate the withdrawal process ?
can quione withdraw to BCA gan? not only in indomog?
request in 28 until now oct 5 is one week, whaoo its tooooo long  Shocked

Hi,

We are looking for ways to accelerate the withdrawal process through our banking partners - I've passed on your concerns to the rest of the team. Thanks for your patience.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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October 06, 2015, 01:58:06 PM
 #24

how long your verification ID process?
1 days, 1 week, or 1  month without any confirmation ?
Quoine Exchange
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October 06, 2015, 02:12:19 PM
 #25

how long your verification ID process?
1 days, 1 week, or 1  month without any confirmation ?

Hi,

Unfortunately for Indonesia there are additional verification processes via Indomog which are out of our control. We will continue to raise any delays in processing.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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October 06, 2015, 02:33:53 PM
 #26

how long your verification ID process?
1 days, 1 week, or 1  month without any confirmation ?

Hi,

Unfortunately for Indonesia there are additional verification processes via Indomog which are out of our control. We will continue to raise any delays in processing.
oh god...
your business partner is not recommended...
why you did not choose other partner such as kaspay?
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October 24, 2015, 07:55:18 AM
 #27

Hi,

We are looking for ways to accelerate the withdrawal process through our banking partners - I've passed on your concerns to the rest of the team. Thanks for your patience.

hi

i have request withdrawal fiat from 18/10/2015 23:37:29 to my bank account. Till now, its still processing status.

2 ticket for support but no reply.

can you help me? thanks
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October 25, 2015, 03:15:32 AM
 #28

Hi,

We are looking for ways to accelerate the withdrawal process through our banking partners - I've passed on your concerns to the rest of the team. Thanks for your patience.

hi

i have request withdrawal fiat from 18/10/2015 23:37:29 to my bank account. Till now, its still processing status.

2 ticket for support but no reply.

can you help me? thanks

Hi,

Let me check on this item - apologies for the late response.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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October 25, 2015, 04:37:39 AM
 #29

Hi,

We are looking for ways to accelerate the withdrawal process through our banking partners - I've passed on your concerns to the rest of the team. Thanks for your patience.

hi

i have request withdrawal fiat from 18/10/2015 23:37:29 to my bank account. Till now, its still processing status.

2 ticket for support but no reply.

can you help me? thanks

Hi,

Let me check on this item - apologies for the late response.

Thanks, appreciate you help

More than 3 day for WD i think is bad for trader, even 1 day

Like now, i am "loss" some profit cause cant use my fiat to buy btc 6 day ago

IMHO
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October 25, 2015, 12:59:24 PM
 #30

Hi,

We are looking for ways to accelerate the withdrawal process through our banking partners - I've passed on your concerns to the rest of the team. Thanks for your patience.

hi

i have request withdrawal fiat from 18/10/2015 23:37:29 to my bank account. Till now, its still processing status.

2 ticket for support but no reply.

can you help me? thanks

Hi,

Let me check on this item - apologies for the late response.

Thanks, appreciate you help

More than 3 day for WD i think is bad for trader, even 1 day

Like now, i am "loss" some profit cause cant use my fiat to buy btc 6 day ago

IMHO
from 18 to 25 is one week.
i testing how long the withdraw process. started at oct, 21.
and i will publish the result in my personal blog.

maybe quoine will answers the long-waiting-time caused by indomog...
the same reason while i ask why i need very long time to verified my ID
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October 25, 2015, 11:19:10 PM
 #31


from 18 to 25 is one week.
i testing how long the withdraw process. started at oct, 21.
and i will publish the result in my personal blog.

maybe quoine will answers the long-waiting-time caused by indomog...
the same reason while i ask why i need very long time to verified my ID

yes, and more than 1 week now  Angry

hope they can push indomog for better service

with this delay, i dont think people will like to using their exchange
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October 26, 2015, 10:50:25 PM
 #32


from 18 to 25 is one week.
i testing how long the withdraw process. started at oct, 21.
and i will publish the result in my personal blog.

maybe quoine will answers the long-waiting-time caused by indomog...
the same reason while i ask why i need very long time to verified my ID

yes, and more than 1 week now  Angry

hope they can push indomog for better service

with this delay, i dont think people will like to using their exchange
i received my money yesterday.
request in oct 21, received at oct, 26

so my conclusion is : the verification id and withdrawal time in quoine is too damn long
especially if you are indonesian.
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October 26, 2015, 11:36:26 PM
 #33


from 18 to 25 is one week.
i testing how long the withdraw process. started at oct, 21.
and i will publish the result in my personal blog.

maybe quoine will answers the long-waiting-time caused by indomog...
the same reason while i ask why i need very long time to verified my ID

yes, and more than 1 week now  Angry

hope they can push indomog for better service

with this delay, i dont think people will like to using their exchange
i received my money yesterday.
request in oct 21, received at oct, 26

so my conclusion is : the verification id and withdrawal time in quoine is too damn long
especially if you are indonesian.

i got my money too

yes its too long

hope they can be better in the future
Quoine Exchange
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October 27, 2015, 09:19:47 AM
 #34

Thanks for your observations and feedback. Please be assured that your comments are being acknowledged by the Quoine team. Any developments will be announced on this forum.

In other news, I'm happy to announce our partnership with a fully featured, powerful Android Bitcoin Trading app - TabTrader.

https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

TabTrader's own bitcointalk thread:
https://bitcointalk.org/index.php?topic=1120721.msg

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
samsung84
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November 03, 2015, 05:56:36 AM
 #35

Is there any explanation for the long delay in crediting SGD deposits? The SGD I sent since yesterday has yet to be credited even though its an instant transfer.
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November 03, 2015, 07:12:03 AM
 #36

Is there any explanation for the long delay in crediting SGD deposits? The SGD I sent since yesterday has yet to be credited even though its an instant transfer.

Hi,

We are checking receipt of your deposit and once confirmed will credit your account. Apologies for the delay.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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November 04, 2015, 04:11:48 AM
 #37

helllo, now im regurally trading in this platform, but some problem happened,


due following this message

Dear hifzi
We have received your request for withdrawal as follows:

IDR 14.800.000,00
Date/Time: 2015-11-03 03:58:10
Kindly note that your withdrawal will be processed within 24 hours of it being received, as we follow strict processes to ensure your bitcoin is safe, including keeping the bitcoin in cold storage and proper checks and balances processes.
If you have any questions, you can reach us at support@quoine.com.
Also note that we will be offering personal wallet services in the near future with an option for you to keep your bitcoin with us insured for a small yearly fee.
Regards
The Quoine Team

now is over 24 hours already but it still not processed yet,

plese processed asap, cause i need that fiat money to pay bill of my university
also already make support ticket

edit : i cancel last withdrawal to make new withdrawal today

Yang terhormat hifzi
Kami telah menerima permintaan Anda untuk penarikan Dana, sebagai berikut:
IDR 15.000.000,00
Date/Time: 2015-11-04 07:11:32
Mohon dicatat bahwa penarikan Anda akan diproses dalam waktu 24 jam, karena kami mengikuti proses yang ketat untuk memastikan bitcoin Anda aman, termasuk menjaga bitcoin dalam cold storage dan proses pemeriksaan dan keseimbangan tepat.
Jika Anda memiliki pertanyaan, Anda dapat menghubungi kami di support@quoine.com.
Perlu dicatat, kami akan menawarkan layanan dompet pribadi dalam waktu dekat dengan pilihan tepat bagi Anda untuk bitcoin dengan biaya tahunan yang kecil.
Hormat
kami,
Tim Quoine

edit :
received within 1 day business work

digitizing
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November 10, 2015, 10:27:27 AM
 #38

Thanks for your observations and feedback. Please be assured that your comments are being acknowledged by the Quoine team. Any developments will be announced on this forum.

In other news, I'm happy to announce our partnership with a fully featured, powerful Android Bitcoin Trading app - TabTrader.

https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

TabTrader's own bitcointalk thread:
https://bitcointalk.org/index.php?topic=1120721.msg
Any update about the speed of withdrawal fiat/btc ?
Specially withdraw to Indonesia bank (IDR) ?
Quoine Exchange
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November 10, 2015, 02:04:01 PM
 #39

Thanks for your observations and feedback. Please be assured that your comments are being acknowledged by the Quoine team. Any developments will be announced on this forum.

In other news, I'm happy to announce our partnership with a fully featured, powerful Android Bitcoin Trading app - TabTrader.

https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

TabTrader's own bitcointalk thread:
https://bitcointalk.org/index.php?topic=1120721.msg
Any update about the speed of withdrawal fiat/btc ?
Specially withdraw to Indonesia bank (IDR) ?

Hi,

You should see an improvement to the withdrawal processing time for IDR, yes. Feel free to raise any issues via support tickets and also on here.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
anamichii
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November 16, 2015, 11:18:45 PM
 #40

how many confirmation do you need for btc deposit?
this is disgusting me, 14 confirmation left but my small deposit still not count in my account?
https://blockchain.info/tx/1581f3234e706f44132ebfcf698748e1178fad7d18f4757ef611fb68ec4251b4


edited, 99 confirmation and still no..
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