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Author Topic: Official Quoine Exchange Thread  (Read 36048 times)
Quoine Exchange
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November 29, 2016, 01:42:40 AM
 #341

why  icant buy(trade) btc in btc/inr,

because there my money traped in inr around 359,162

now my account trading is disabled (banned),
why??

do i did something wrong??
i trade manually not using api or other,



Hi,

Apologies for the lack of response. I believe this has been resolved a few days ago between you and our Customer Support team. Please let me know if there is any other problem relating to your account - I will forward to our team immediately.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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Quoine Exchange
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November 29, 2016, 01:45:24 AM
 #342

My account was just verified and I was given details to deposit Fiat but that didn't include a bank account number. In account number place its mentioned 'CA'.

Please share the correct details.

Also, what are the charges to move BTC from Quoine to another address ?

Hi,

Please see our supported currencies here: https://support.quoine.com/hc/en-us/articles/218093468-Which-currencies-do-we-support-

If the currency doesn't show full details, it means that it is not supported for deposits for the time being. We are working on getting all currencies available in our trading products ready for deposits and withdrawals, though this is a difficult and time consuming process.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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November 29, 2016, 01:50:30 AM
 #343

why crypto withdrawal process is so slow ? I've beed waiting few hours and it's still pending

Hi,

All crypto withdrawals on Quoine have to go through security and balance checks before getting processed. A request normally takes several hours due to these checks. We always try to keep total delay under one working day, or 24 hours.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 03, 2016, 05:44:17 PM
 #344

Edited
Reason: Problem resolved. Tq.
hifzi
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December 06, 2016, 06:20:05 PM
 #345

why crypto withdrawal process is so slow ? I've beed waiting few hours and it's still pending

Hi,

All crypto withdrawals on Quoine have to go through security and balance checks before getting processed. A request normally takes several hours due to these checks. We always try to keep total delay under one working day, or 24 hours.

hey i made withdrawal request at 2016/12/05 18:14:54 GMT and now is 2016/12/06 18:18 GMT which is over than 24hours and 1 working days
but my coin still in pending
why??

this is related to problem before??

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December 07, 2016, 02:11:58 AM
 #346

Dear Quoine admin,

I have made my fiat withdrawal on 1st Dec 2016 but not yet receive the payment.
I made 2nd fiat withdrawal on 4th Dec 2016 but still under processing.
I made 3rd fiat withdrawal on 6th Dec 2016 also under processing status.

May I know what happen to the Quoine exchanger?
Hope that you could have smooth and standard operation to ease your clients trading at Quoine.
Please reply to your long waiting clients and help to resolve the problem soon.

KK Chong

I received all the payment by this morning.
Thank you Quoine.
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December 07, 2016, 05:37:26 AM
 #347

Any explain?
Its about 36 hours
My crypto wd
Still pending

No repky from support too

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December 07, 2016, 05:38:44 AM
 #348

Any explain?
Its about 36 hours
My crypto wd
Still pending

No repky from support too

Hi,

It seems to be a different problem as yours is a crypto withdrawal. I will pass the word to our team and find out what the problem was. Thank you for reaching out.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 07, 2016, 05:45:47 AM
 #349

Any explain?
Its about 36 hours
My crypto wd
Still pending

No repky from support too

same with me, my withdrawal eth still pending over 15 hours and no reply from support
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December 07, 2016, 05:58:08 AM
 #350

same with me, my withdrawal eth still pending over 15 hours and no reply from support

Hi,

A crypto withdrawal has a maximum processing time of one business day as detailed in our FAQ page (https://support.quoine.com). As your ETH withdrawal is pending for 15 hours, it is still within the time limit. However, please let me check with our team to see what could have possibly led to the pending time.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 07, 2016, 06:10:00 AM
 #351

Any explain?
Its about 36 hours
My crypto wd
Still pending

No repky from support too

Hi,

It seems to be a different problem as yours is a crypto withdrawal. I will pass the word to our team and find out what the problem was. Thank you for reaching out.
Ok thanks

Ill wait for more 12hours
Or until this day over,
Hope today i got my wd

Thanks

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December 07, 2016, 08:01:50 AM
 #352

same with me, my withdrawal eth still pending over 15 hours and no reply from support

Hi,

Our team just confirmed that your withdrawal has been completed. Please let me know if you have any questions or need anything else.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 07, 2016, 09:04:43 AM
 #353

same with me, my withdrawal eth still pending over 15 hours and no reply from support

Hi,

Our team just confirmed that your withdrawal has been completed. Please let me know if you have any questions or need anything else.

Why not with mine,

Its frustating,
Why hold my wd too long?
Wheres the problem?

Got my wd
Thanks

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December 08, 2016, 08:11:34 AM
 #354

same with me, my withdrawal eth still pending over 15 hours and no reply from support

Hi,

Our team just confirmed that your withdrawal has been completed. Please let me know if you have any questions or need anything else.

Why not with mine,

Its frustating,
Why hold my wd too long?
Wheres the problem?

Got my wd
Thanks

Hi,

Your withdrawal has been processed according to our team.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 12, 2016, 03:39:49 AM
 #355

Due to year-end holidays, some of our services will not be available between Dec 28, 2016 and Jan 3, 2017.

During the above period, please note that the following services will not be available:
 - Deposits and withdrawals of Fiat currencies
 - Customer support
Although you can submit BTC withdrawal requests until Dec 30, 2016, BTC withdrawals will not be processed between Dec 31, 2016 and Jan 3, 2017. However, BTC deposits will be available during above New Year holidays.

In addition, Dec 23, 2016 is national holiday in Japan and Fiat withdrawals will not be processed on this date. Our trading platform will continue to operate 24/7 as usual.


I have got that announcement from the email and i just want make sure about it.
Is it true? I don't see you making announcement about it on official quoine exchange thread. Thanks for answers

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December 13, 2016, 05:22:23 AM
 #356

Why is the exchange off line, update please
densuj
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December 13, 2016, 05:57:59 AM
 #357

Why is the exchange off line, update please
Trading has been halted due to price issues. Spot and margin orders, as well as deposit/withdrawal service for fiat and crypto currency will be unavailable until further notice.
That is announcement from email and still there are no confirmation about the problem on here,
Let's wait until there are answers from the OP.

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Quoine Exchange
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December 16, 2016, 10:23:21 AM
 #358

Why is the exchange off line, update please
Trading has been halted due to price issues. Spot and margin orders, as well as deposit/withdrawal service for fiat and crypto currency will be unavailable until further notice.
That is announcement from email and still there are no confirmation about the problem on here,
Let's wait until there are answers from the OP.

Hi,

Apologies for the delayed response. We all have had a very busy week as you might have been aware from the email notification.

The problem was an abnormal price surge that affected many users, especially those having short trades at the time. System has reopened after an hour and recovered fully on the same day. All products that were available before the halt have all been reactivated.

Please don't hesitate to forward any question you might have, either via public posts or pm, though I strongly suggest pm if it includes personal details from your account. You can also send them to support@quoine.com.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 16, 2016, 10:26:27 AM
 #359

Due to year-end holidays, some of our services will not be available between Dec 28, 2016 and Jan 3, 2017.

During the above period, please note that the following services will not be available:
 - Deposits and withdrawals of Fiat currencies
 - Customer support
Although you can submit BTC withdrawal requests until Dec 30, 2016, BTC withdrawals will not be processed between Dec 31, 2016 and Jan 3, 2017. However, BTC deposits will be available during above New Year holidays.

In addition, Dec 23, 2016 is national holiday in Japan and Fiat withdrawals will not be processed on this date. Our trading platform will continue to operate 24/7 as usual.


I have got that announcement from the email and i just want make sure about it.
Is it true? I don't see you making announcement about it on official quoine exchange thread. Thanks for answers

Hi,

Apologies for the delayed response - we have had a very busy week and are trying our best to reach all channels.

The above email is correct as it was sent from our official email address support@quoine.com. Please take note of the holidays and plan your trading as needed.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 16, 2016, 10:36:13 AM
 #360

Our local Indonesia bank account is now available for IDR deposits and withdrawals. This means shorter processing time and lower bank fee for IDR wires from and to QUOINE!

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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