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Author Topic: SatoshiDice - Bugs and Withdrawal issues. [RESOLVED]  (Read 1899 times)
ndnh
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July 20, 2015, 08:17:01 AM
Last edit: July 30, 2015, 07:29:05 AM by ndnhc
 #1

Total loss reported by 2 players around 70-90BTC

And as usual a totally lousy support (assuming it exists). No PM's or emails or anything replied to yet.

Probable Bug #1

Things started from here:
https://bitcointalk.org/index.php?topic=77870.msg11909254#msg11909254

slacky741 couldn't withdraw his balance below a threshold of 31.17BTC, but could withdraw everything over and above that.

Probable Bug #2

Edit: Possibly hacked account. No bug involved. Not confirmed.

If there are bets that you think you didnt do my guess is someone has used your account. I did notice a few pages back you posted a screenshot which had your secret address in it. Never give this out.
 Im sorry to say but i dont think you have much chance of getting this back

fk yes i see...but i have password.....if anyone here enter to my account for withdrawal need my passsword...i think... why play my 11 btc in one time? fucking idiot who enter to my account and play for loose...how much won this idiot? nothing, only give me more loose to me...now i need a new account right?

The error seems most likely another bug.

The gap between Round Initiated and Round Completed, shouldn't be more than 1-5 seconds.

But in this case it took 50 minutes for the roll to happen?  Shocked


(Adding that, the previous roll is numbered #27441590 coming just before the roll number of the 11 BTC bet, (ref: https://satoshidice.com/roll/27441591), further strengthens the observation.
Generally, the player does not have the time to change that bet amount and odds that fast.)





Disclosure: I am related/connected to Da Dice atm, and had managed campaign behalf of them. This has nothing to do with that.
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July 20, 2015, 08:47:28 AM
Last edit: July 20, 2015, 09:15:44 AM by slacky741
 #2

Thanks for starting a Thread regarding my issue. Really hope we hear back from them.

Just to let everyone know to know what happened in my instance, this is what happened step by step:

Deposited 20 bitcoins

Gambled for around half an hour, then did a couple of crazy bets and got lucky and got my balance to 36.79951086

I then tried to withdraw the entire amount of 36.79951086 and got a message that there was not enough funds in the hot wallet and the maximum available to withdraw was around 31.2.

I figured i would try to withdraw slightly under the amount that was available so i then tried to withdraw 31.17. This is when the loading circle popped up as if my transaction was going through, however after around 5 minutes of the circle going around and around not getting anywhere i figured something obviously went wrong so i clicked to close the withdrawal window.

At this point my balance was still showing the same amount of 36.79951086.

I then went to withdraw the entire amount once again and this time it said i only have 5.62951086 available in my balance so i then withdrew that exact amount which went through. I know it was that amount because that transaction record is in my wallet. The first incoming transaction after the 20 bitcoins sent in this image here: http://puu.sh/j4hIi/8de03fe4fc.png

Now what i think has happened is the 31.17 bitcoins i initially tried to withdraw obviously bounced and caused my available withdrawal balance (on their servers) to drop by that much down to the 5.62951086 which is why that was now the maximum i was aloud to withdraw.

That 5.62951086 withdrawal was made before i even began gambling again so that is how i know that the original amount i won must have been 36.79951086 because what i think has happened is the attempt to withdraw 31.17 was deducted from my total balance leaving me with 5.62951086 available to withdraw (even though the entire amount was still showing on the betting balance).

So the 5.62951086 + 31.17 gives me the total amount i first tried to withdraw being 36.79951086.

So now after withdrawing this 5btc my betting allowance on screen was now back down to 31.17 however my withdrawal balance was saying 0. I left it this way for about an hour and made the screenshots, made a reddit post and a post of the forum thread. http://puu.sh/j3xUi/0ce66613e7.png http://puu.sh/j3xTy/a084c949c8.png

After freaking out for a while i wondered if i was able to get my balance a little higher then 31.17 would it then allow me to withdraw anything? Low and behold i won around 6 more bitcoins (balance being around 38 now) and i was right, i went to withdraw the max amount and another error told me that i only had 6.84850399 available to withdraw. Which was the total amount of around 38 minus the 31.17. So i then withdrew the max i could once again.

So this was when i realised my only hope of getting even just a small amount of my initial deposit back was to keep gambling and trying to get above this number and to keep withdrawing. I then proceeded to make 2 more smaller withdrawals but then ran out of luck and lost the whole lot. All the withdrawals i did are in this photo: http://puu.sh/j4hIi/8de03fe4fc.png

So my initial winnings when i first attempted to withdraw was 36.79951086 and in total i was only able to get 13.91865035 back, less then my initial deposit of 20. If i hadn't of continued betting i would have only walked away with those first 5btc that i managed to withdraw, so call me stupid for continuing to gamble but this was seriously the only way i was able to at least get some of my money back due to this glitch in satoshi dices server.

Considering my initial win of 36.79951086 and my total withdrawals of 13.91865035. I feel like SatoshiDice owe it to me to reimburse the remaining 22.88086051. I would not have felt the need to continue gambling these coins if this wasn't my only way of getting some of my money back from my initial deposit, the proof that i tried to withdraw is in the fact that my wtihdrawal balance was dropped by 31.17, making this withdrawal is the exact reason why this glitch has happened, so there is no arguing that this is what i tried to cashout.

I currently have 0.15btc in that account now, and when i try to withdraw it, it tells my i have -31.01999999 when i try to withdraw those coins. I HAVE MINUS MONEY IN MY ACCOUNT!!? REALLY? what an absolute joke and a stuff up, I have been completely ripped off by this wesbite. http://puu.sh/j4ByU/92d2cabd78.png

SatoshiDice, you owe me 22.88086051!!
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July 20, 2015, 11:01:06 AM
 #3

Well after reading this post, it seems there is a flaw in their system but rather a technical one therefore we should cut them some slack and I hope they will fix it on as soon as possible basis.

Regarding how that 11 BTC roll happened, this is very alarming and intriguing case since a similar case was reported on PD thread a week ago or so? Nevertheless dice sites must take some initiatives to prevent their users from such hackings.
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July 20, 2015, 02:05:47 PM
 #4

Not only should they be preventing these things from happening they should also be compensating their customers for losses due to such issues. Very unprofessional.
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July 20, 2015, 02:35:06 PM
Last edit: July 20, 2015, 03:11:23 PM by ndnhc
 #5

SD_PR posted on the thread. They merely fix the hot wallet issue (bug #1 mentioned), and that is it? They should compensate the players losses. And no word till of the second sneaky issue (bug #2 of OP).


Bug #1 have caused damages to many players of SatoshiDice who tried to withdraw, and none have been compensated as of yet.


Only 3 reported yet. (1 after they started working on it) Note that every player will not be aware of the existance of the forum and will be simply burning out their balance in desperation.

Quote

Your balance: 0.08724972

Amount to withdraw:

Insufficient hot wallet balance. The maximum available for withdrawal right now is 9.207E-5 BTC. Our technicians have been notified about this and will make more funds available from the cold storage.
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July 20, 2015, 04:19:49 PM
 #6

My issue i think is slightly different to the previous comment. I think that just means there wasn't enough money in the hot wallet to withdraw which usually gets topped up, it should still have been addressed a lot quicker then it was though.

Mine on the other hand was saying my balance was 31.17 yet saying i had 0 funds to withdraw. I have had hot wallet issues before and just waited for it to be topped up, this time was extremely worrying though.
http://puu.sh/j3xTy/a084c949c8.png
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July 21, 2015, 06:09:06 AM
 #7

Regarding how that 11 BTC roll happened, this is very alarming and intriguing case since a similar case was reported on PD thread a week ago or so?

I read in the other thread that the guy with the mysterious 11 BTC roll happened after he posted a screenshot showing his 'secret URL'.

It's likely someone typed it in by hand, found they couldn't withdraw the balance, and so gambled it away.

Displaying secrets on-screen isn't a great idea, especially when people post screenshots so often.

Just-Dice                 ██             
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July 21, 2015, 02:36:28 PM
Last edit: July 21, 2015, 03:01:09 PM by ndnhc
 #8

Regarding how that 11 BTC roll happened, this is very alarming and intriguing case since a similar case was reported on PD thread a week ago or so?

I read in the other thread that the guy with the mysterious 11 BTC roll happened after he posted a screenshot showing his 'secret URL'.

It's likely someone typed it in by hand, found they couldn't withdraw the balance, and so gambled it away.

Displaying secrets on-screen isn't a great idea, especially when people post screenshots so often.

Okay, but why is the gap between round initiated and completed around 50 minutes?

Edit: Well, the reason he posted the screenshot in the first place is their fault. But, I suppose if that is indeed the case, SD has no obligation since it is negligence on the part of the player. But, a reputed site would will discuss it openly, and might even refund it in full. He also says he has lost 60BTC or so because of him thinking all the funds are already lost.
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July 23, 2015, 07:14:29 AM
 #9

Okay, but why is the gap between round initiated and completed around 50 minutes?

I think that's the start and end time of the "streak". SatoshiDice lists bets as streaks, not individual bets.

Just-Dice                 ██             
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July 24, 2015, 07:26:25 AM
Last edit: July 29, 2015, 10:41:41 AM by ndnhc
 #10

Okay, but why is the gap between round initiated and completed around 50 minutes?

I think that's the start and end time of the "streak". SatoshiDice lists bets as streaks, not individual bets.

I had thought so first. But if you check none of the other rolls in the streak show that time even though it should be part of the round.

https://satoshidice.com/roll/27452797 : part of the streak : 1 second round.

https://satoshidice.com/roll/27452810 : part of the streak : 1 second round.

Everything I checked till now got around 1 to 4 seconds, none even 1 minute. I find that strange..




I don't think the verification of the roll works either. It just throws up many strings or is that supposed to work it that way.





New one:

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Edit: Status: Resolved.
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July 24, 2015, 01:43:42 PM
 #11

Hmmm, based on the number of people that are having withdrawal problems, it looks like satoshi dice went (or is going) full DaDice on us. It really is too bad considering they were really the first Bitcoin casino (afaik).

......
.L I V E C O I N . N E T.
.
..PROFITBOX..
██  █████████████████████████
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██  █████    ██    ██    ████
  ███████████████████████████
.....
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July 24, 2015, 01:46:25 PM
 #12

Hmmm, based on the number of people that are having withdrawal problems, it looks like satoshi dice went (or is going) full DaDice on us. It really is too bad considering they were really the first Bitcoin casino (afaik).

Oh boy, thanks for your comment. Smiley

btw, I am not aware of any withdrawal issues that were reported or didn't get resolved?
SatoshiDice has made public their cold wallet addresses. So, I guess for you, there are no issues as far as you are concerned.
Sometimes you get real annoying, lol. Tongue

Edit: No restrictions for casinos like the one you are advertising? Come on, mate, why are you so partial?
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July 24, 2015, 01:53:01 PM
 #13

Hmmm, based on the number of people that are having withdrawal problems, it looks like satoshi dice went (or is going) full DaDice on us. It really is too bad considering they were really the first Bitcoin casino (afaik).

Oh boy, thanks for your comment. Smiley

btw, I am not aware of any withdrawal issues that were reported or didn't get resolved?
SatoshiDice has made public their cold wallet addresses. So, I guess for you, there are no issues as far as you are concerned.
Sometimes you get real annoying, lol. Tongue



New one:

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!
Huh You literally just posted a withdrawal issue that has yet to be addressed in the post above mine which was reported today.

Publishing a cold storage address is not the only thing that will make a site trustworthy.

......
.L I V E C O I N . N E T.
.
..PROFITBOX..
██  █████████████████████████
  █████████▄      ▄██████████
█████████████▄  ▄████████████
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██  █████    ██    ██    ████
  ███████████████████████████
.....
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July 24, 2015, 02:06:24 PM
 #14

Huh You literally just posted a withdrawal issue that has yet to be addressed in the post above mine which was reported today.

Publishing a cold storage address is not the only thing that will make a site trustworthy.

Yes, of course. It is related to the thread, and he clearly says he wasn't able to for 3 days. I am pointing to the fact that not just a few were affected because of that.
You should be going nuts all over this, if it was Da Dice, lol.

I thought, for you, that makes all the difference?? Wait.. it doesn't? But it sure makes the certain site a scam right? Tongue
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July 24, 2015, 02:09:49 PM
 #15

A good development.

We are really sorry for the lack of support those weeks but i can assure you that from now on there will be daily checkup(SD Email and SD Official Thread here)

This guy: https://bitcointalk.org/index.php?action=profile;u=520402 is handling things well till now. Smiley

slacky741 has been trying his best to get the attention of the Support, so no way I am going to lock this thread before something is done. I appreciate his attitude (and the long detailed posts). Cheesy
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July 24, 2015, 02:51:48 PM
Last edit: July 24, 2015, 03:16:32 PM by dadice
 #16

Hmmm, based on the number of people that are having withdrawal problems, it looks like satoshi dice went (or is going) full DaDice on us. It really is too bad considering they were really the first Bitcoin casino (afaik).

Well this shows us once again that you are nothing more than a damn cheap troll!

Infact a scumbag Cheesy

dadice never had any issues like this, we never had complaints about withdrawals that were not processed or other fishy things, like SD has now.

The only thing we did not reveal was a cold wallet address on request of our largest investor, which was documented and confirmed by mods not employed by dadice. But even your evil attempts didn't bring us down - on the contrary. We are doing much better now than two months ago, when you've started your dirty smear campaign, after receiving more than 1 BTC from our signature campaign.

Such things are called hypocrisy!

EDIT: By the way, why are you now promoting a Casino that does not even have a RNG certificate which is industry standard for white label casinos, like 7Bitcasino.com. Secondly, is there a cold wallet address that proves that 7Bitcasino.com has indeed 3,775 bitcoins for its jackpot? That would be nice to see.... Can you ask them to provide such a cold wallet address?

<- My trust rating is a joke, due to the poor and worthless implementation of trust ratings at bitcointalk.org
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July 29, 2015, 10:40:52 AM
Last edit: July 30, 2015, 07:28:02 AM by ndnhc
 #17

Other issues reported yet.

my account balance is not updated, I wrote in support of Satoshi Dice 3 days ago Undecided


(relates to SatoshiCircle, not SatoshiDice):
OP, I can't withdraw my money from SatoshiCircle website! I deposit 1 BTC, played one time, and then nothing happens when I click roll or withdraw, after that I tried to deposit more money, 0.12 BTC, and balance is not updated, but transaction has more than 10 confirmations!





A few accounts who had issues and reported in the forum have got their balance synced. But no losses, etc. have been compensated, in full nor in part.
PR checks in nearly around every 10 days or so.

Quote
Name:   SatoshiDICE_PR
--snip--
Last Active:    July 20, 2015, 04:57:14 PM


This account as observed belongs to someone from SatoshiDice. : https://bitcointalk.org/index.php?action=profile;u=520402
PMing him might help for sync/wallet/balance/withdrawal issues.


The actual impact of the bugs is not yet known. Around 90BTC affected, around 5 players reported here from mid-July.




Note to players.
1. If there is some withdrawal issue, stop playing. There is low chance that you will be compensated (check the thread) in case you lose it. So best, wait it out.
2. Posting in the thread is usually more quickly resolved than an email for SatoshiDice. Do both.
3. When you post screenshots (if you do), please make sure the secret url is not visible anywhere on it.
4. Protect withdrawals with a password.
5. If you need liquidity of your funds, keep out.





Hello, Slacky! Unfortunately, we cannot reimburse any kind of bets as it was not the bets that was malfunctioning, it was a temporary problem with the withdrawal function on the site. A bet that is wagered is a bet that is wagered. You don't get back funds that you lost (You could have won!)

We're very sorry for this and we're doing our best to make sure its not going to happen again. However, since you had to wait so long and had such a bad experience at our site, we have decided to give you a bonus of 6.1 BTC without any restrictions - again, this has nothing to do with the messages you have been writing about, this is simply a high roller bonus. We do give those once in a while to all high rollers. We hope you will not have a bad experience at satoshidice.com again.

So, one of the players got compensated for the loss, and he is now breakeven with SatoshiDice (though he had made a lot of profit before the bug).
His case is fully settled.

They still need to fix certain other things, but the purpose of the thread is done. Smiley

Locking it for now. Smiley
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