Scam help - Crypto X Change.. are they still operating?

[jpc]

Hi everyone,

Hoping for some help/advice. I've used Crypto X Change (www.cryptoxchange.com) a few times and they were brilliant, with funds credited within hours every time. The last time I deposited (over 3 weeks ago - 13/9), nothing happened. I've since followed up with 2 emails to their support address and 1 ticket to their Help Desk and I've heard absolutely nothing.

VERY weird considering they've been so good before.

Does anyone know if they've fallen over? Any advice on next steps? Really not keen on losing the money..

Thanks in advance.

J

[Stephen Gornick]

Does anyone know if they've fallen over? Any advice on next steps?

Check this thread:
 - http://bitcointalk.org/index.php?topic=115543.0

[phatefolder]

I can only post in Newbies so I'll have to reply here. I'm thinking about using Crypto X Change but it looks like some people have had bad experiences with them in the past. Can anyone give a consensus on how reliable/trustworthy they are? There fees are much cheaper than transferring straight to Mt. Gox.

Thanks,
Phatefolder

[jpc]

Thanks Stephen.

Mahin from Crypto X Change got in touch with me after this post and has sorted the issue out. He was great, it's just a shame they can't respond to support emails/tickets in the first place!

Phatefolder,

Hard to tell. My guess is they're trustworthy and sometimes (like in my case) their processes break and they're not very responsive to support emails/tickets, which is pretty disconcerting when you can't call/visit anyone or complain further.

J

[CIYAM]

Good to know they got back to you and perhaps you might want to remove the word "Scam" from the title of this thread.

My guess as to why the response was slow is that because their volume is small they cannot really afford to have many people helping out with support (which ends up becoming bit of a chicken and egg problem).