Allcoin.com BTC Withdraw Fail - Unresponsive support

[chengdigger]

Several days ago, I attempted a modest BTC withdraw from Allcoin. The transaction 'failed' but the balance was not restored to my account. I submitted a support ticket and never received a response. Additionally, I submitted an email request, also receiving no reply.

I have grown concerned about Allcoin's legitimacy.

Ticket screenshot
https://lh5.googleusercontent.com/Ik8c32qclyFZ_E1FnbNsMjNPJq1JdmVVEDxL7jRhnpRHM06VNZfOse60OjLnBnsaED_2F8tDF4Eo6fY=w1460-h927

[1715162158]

1715162158

[1715162158]

1715162158

[1715162158]

1715162158

[teukka]

same thing happened to me. My ltc withdraw what got failed https://i.imgur.com/tQsjsOJ.jpg and no refund to balance

[chengdigger]

That sucks. I've had no problem before, handling even larger transactions. Has anyone been successful in withdraws from Allcoin recently?

[Chris Sokolowski]

This problem has been going on for monnths.  I own the Prohashing mining pool, and we used to use Allcoin extensively.  

On August 6, 2015, the Prohashing pool's Allcoin account was unexpectedly locked, preventing us from trading or withdrawing any coins from the exchange.  At the time, the pool had about 0.11 BTC in the account.  That same day, we submitted a support ticket to Allcoin’s support site requesting the account be unlocked.  However, over 45 days and multiple support tickets later, we have received no response.

Allcoin’s management seems to have disappeared.  Their last post on Twitter was on June 20.  None of my requests for support have been answered, even with an acknowledgment that they are looking into it.

We took the loss ourselves and paid our customers their rightful earnings.  I strongly encourage that no one perform business with Allcoin until they refund their users all balances.  If anyone from Allcoin is reading this message, please contact me through private message so that we can resolve the issue.

[disamsal]

my last withdrawal was on 15/9, and went ok. After that ...no more...

[amazonrefunder1]

Ticket screenshot

Your client does not have permission to get URL /Ik8c32qclyFZ_E1FnbNsMjNPJq1JdmVVEDxL7jRhnpRHM06VNZfOse60OjLnBnsaED_2F8tDF4Eo6fY=w1460-h927 from this server.

Forbidden That’s all we know.

[chengdigger]

A happy followup -

I received my full outstanding BTC balance (1.169) yesterday. Ok, it was short 0.0002, but I more than happy living with that. I just emailed
I thought this was long gone. Occasionally, I check the allcoin.com site and noticed recently the notice of acquisiton. I emailed the support box: service@allcoin.com and they offered to deposit the balance immediately. It's a christmas miracle. I want to commend the allcoin owners for making things right, especially after the recent BTC price hikes.