I RMA'd a 5830 and got back a 6790

[monstrs]

They should give you something better, not slower. Like i RMA'd recently 74GB raptor, and got back 150GB raptor. That is good RMA practice.

[Nolo]

They should give you something better, not slower. Like i RMA'd recently 74GB raptor, and got back 150GB raptor. That is good RMA practice.

I'm still waiting on a response from them.  Will probably be Monday I guess. 

[AndrewBUD]

They should give you something better, not slower. Like i RMA'd recently 74GB raptor, and got back 150GB raptor. That is good RMA practice.

Yup same... 890FXA-GD70 for 990FXA-GD80's..................... still waiting on a few.

[kwoody]

I had a corsair psu go on me, an older re-badged seasonic TX650. capacitor blew out and the unit was less than a year old. they sent me back a TX750 v2. i was happy if only but for a brief fleeting moment(like an orgasm)

[AndrewBUD]

LOL yeah... Good upgrades rock

[ewibit]

bad news for me:
--------------------
Currently Sapphire does not directly provide any warranty extensions. Please contact your reseller or distributor for any 3rd party warranty extensions that may be available through them. Any extensions provided by the reseller are independent of Sapphire.
--------------------
http://www.sapphiretech.com/presentation/support/?cid=3&psn=000203&lid=1
and I have bought the card as used...

[AndrewBUD]

I could have told you that ^


Sapphire sucks for RMA's....

[ssateneth]

Sell the 6790 on ebay for $100, buy a 5830 for $70. problem solved.

[monstrs]

Sell the 6790 on ebay for $100, buy a 5830 for $70. problem solved.

Good idea 

[michaelmclees]

Sell the 6790 on ebay for $100, buy a 5830 for $70. problem solved.

Good idea 

And lose 2 weeks of mining, worth more than 30 dollars....

[Nolo]

XFX emailed me yesterday and told me they would make it right.  Not sure what that means exactly, but they said they made a mistake and should have atleast sent me a 6850.  I currently have another 5830 in with them for repair/replacement so I guess when they're done with that one, they'll let me know what they're doing. 

[ewibit]

XFX emailed me yesterday and told me they would make it right.  Not sure what that means exactly, but they said they made a mistake and should have atleast sent me a 6850.  I currently have another 5830 in with them for repair/replacement so I guess when they're done with that one, they'll let me know what they're doing. 

do you have a original bill with your name on it or have you bought the cards used?
TIA

[AndrewBUD]

Glad you're going to get the proper card for your RMA....

[Jack1Rip1BurnIt]

That's awesome. Glad you persisted with them. They are a good company indeed.

[pekv2]

XFX emailed me yesterday and told me they would make it right.  Not sure what that means exactly, but they said they made a mistake and should have atleast sent me a 6850.  I currently have another 5830 in with them for repair/replacement so I guess when they're done with that one, they'll let me know what they're doing. 

2010-2011, I rma'd a 4890, they sent me a gtx250, they responded with, they sent the wrong unit out, so I sent the gtx back, they sent me a brand new 5830. I was cool with it.

For the little hiccup, xfx delt with it in a cool manner. I personally think they test the waters to see if ppl know about hardware and to see if they'd get away with replacing a whatever card with a lower grade card.

[michaelmclees]

Yeah.  I've RMA'd a couple XFX cards in the past.  Generally, they try to get you as close as they can, but when you're sending in a 5850 and all they have are 6870's, what else are they going to do but send back a 6870?  Also, the last time I had a card die, it was really just the fan.  So I called them up and explained that the card seems be fine, but the fan wouldn't spin fast enough to cool it, so it would crash.  I told them that if they could just send out a new fan, it would probably work out.

They understood and sent me just the fan, which I replaced and used to continue mining on that card.

The bad thing about their cards is that they're so difficult to overclock.

[AndrewBUD]

That's exactly what they did for me..

I had a 5770 fan die out on me... They were more than happy to send me out a replacement fan only...


I am currently using that replacement fan on a 5850