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Author Topic: Coinbase bug results in poor user experience  (Read 285 times)
DannyHamilton
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November 04, 2015, 03:44:15 PM
 #1

Apparently Coinbase has difficulty with basic comparisons such as "greater than", "less than", "equal to", and "at least". It sure doesn't give me confidence in their competence when it comes to handling my funds.

Specifically, I sent a test transaction of 0.01 BTC to fund a Coinbase Exchange account that I set up.  Their documentation specifically states:

Quote
The minimum deposit amount is 0.01 BTC.  Amounts less than this will remain in your regular Coinbase account.
(Red and underline emphasis added by me, bold emphasis is in the original documentation)

The amount did not make it to the Coinbase Exchange account.  Instead I received an email with the following text:

Quote
A bitcoin transaction to your exchange deposit address for 0.01000000 BTC has been received, but could not be transferred to Coinbase Exchange.

The error was: Insufficient funds.

Please note that, in order for transactions to be transferred to Coinbase Exchange, they must be at least 0.01 BTC in size.
(bold emphasis added by me)

The last I checked, 0.01000000 BTC is not "less than" 0.01 BTC.  Furthermore, it certainly is "at least" 0.01 BTC.

I've sent this same message to coinbase support.  Hopefully, they'll get their act together.

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mmortal03
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February 03, 2018, 09:13:26 PM
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I don't know if the above is still the case, but I noticed on GDAX that it still says the following for deposits: "The minimum deposit amount is 0.01 BTC. Amounts less than this will remain in your regular Coinbase account."

The odd thing about this is that I'm pretty sure you can deposit to your Coinbase wallet a smaller amount than 0.01 BTC, and then immediately move that amount over to GDAX for free. It's an extra step, but it doesn't make much sense. It'd only make sense if they didn't allow you to move the smaller amounts from Coinbase to GDAX until you'd gotten above 0.01 BTC.
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