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Author Topic: [NEED HELP] BitVC (Huobi) sms are not sending and I have to withdraw  (Read 307 times)
last2stand
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November 04, 2015, 03:50:52 PM
 #1

Hey everyone,

As the title says, the sms code wont send and I've been trying to reach costumer support for almost a week. I've tried skype and email as I can't speak or write chinese.

What can I do ? Anyone here has a solution or had already experienced the same issue ?

Thanks for the help.
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Make sure you back up your wallet regularly! With Bitcoin-Qt, it needs to be backed up at least as often as every 100 transactions (both sends and receipts) or new addresses.
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bobnewman
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November 06, 2015, 08:31:16 PM
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I also attempted to use 'send sms code' for withdrawal, and have not received any codes.
It seems withdrawal is broken for people with sms enabled.
No response from 'support@huobi.com' so far.
Also attempted to call +86 4000 600 800, which says line is busy. Will try again later.
the QQ app seems to not have english option.
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