CryptoXChange - no wire transfer in two weeks

[iambaboon]

Steps taken:
Validate bank account - quick support response, all good.
Ordered wire transfer - appears as 'Booked' since 30th of October.
Opened a ticket a few days ago asking about the transfer - no response.

Anybody received any international wire from them recently ?

[1714051939]

1714051939

[1714051939]

1714051939

[Coinoisseur]

Guess what? It worked. Commenting on an already submitted support ticket seems to be the minimum threshold for getting support tickets actually looked at.

Very fucking sloppy. But at least now we know how to get our requests for our own money actually looked at.

Maybe this info will help.

[iambaboon]

Done that, will try again.

[iambaboon]

Tried calling the phones in the other thread, only a robot answering the US phone. Will try again.

Next step: ASIC  report.

[repentance]

Tried calling the phones in the other thread, only a robot answering the US phone. Will try again.

Next step: ASIC  report.

ASIC doesn't actually mediate disputes or assist in debt recovery.  That's the function of the various state Fair Trading departments (and, to some extent, the ACCC) and the courts.  ASIC can investigate whether a company is breaking regulations which come under ASIC's jurisdiction - so regulations relating to the provision of financial services, the trading of securities, the sale of commodities and precious metals, etc and invoke penalties for non-compliance with those regulations (usually fines and directives to comply).  

For what it's worth, the ASIC registration for Mr Bitcoin ( registered in June and also operated by KenseyCol) shows the following address as the registered place of business/address for service of documents

27 Kamdell Pl
Orange NSW 2800

I don't believe that any competent lawyer wouldn't have found this information as it's linked to KenseyCol's record through their ABN as well as their ACN.

[iambaboon]

Thanks for your info, repentance. Someone on bitcoin-otc directed me to ASIC, Australian Police might be also a good place to file a complaint, since I'm not a company. I will allow a few days more for them to answer, then I should proceed with my options.

[Coinoisseur]

Well, making ASIC aware might help him get in actual contact with the company.

[iambaboon]

I filed a report with ASIC, will follow with the other necessary steps to get my money back. "2 weeks" then immediately after 1 day "6 weeks" is not acceptable.

[MPOE-PR]

Sucks.