Hi there,
Thank you for your business!
We're happy to resolve all customer issues via
help@quickbt.com.
I do know of one customer support ticket with an issue processing a refund - and we've promised that customer it will be resolved by Monday.
Banks don't process refunds over the weekend and we are subject to the delays of the fiat payment systems we use, so we can't resolve this immediately as we'd like to.
QuickBT processes over 100 orders per day and has processed over $5M in small (less than $100) orders since 2013. We take our reputation very seriously.
If the above mentioned ticket is you, please update this thread once resolved on Monday. If you still need help, definitely send us an email at
help@quickbt.com.
Thank you for your patience and please let me know if we can do anything else,
Jamie
QuickBT Team